D'Luxx Restaurant & Lounge

+44 20 8692 0163

78 Blackheath Rd, London SE10 8DA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About D'Luxx Restaurant & Lounge

D'Luxx Restaurant & Lounge has its strengths and weaknesses based on the comments provided. Here is an analysis of those points:

Strengths: 1. Good food: Multiple comments highlight the positive quality of the food, with one person even mentioning that they love the food whenever they visit or order online. This consistent praise indicates that the restaurant has a strong culinary offering. 2. Friendly owner and accommodating staff: Customers appreciate the friendly and accommodating nature of the owner. This personal touch helps create a welcoming atmosphere and adds to the overall dining experience. 3. Great service: Several comments mention the good service experienced at the restaurant, emphasizing that they did not have to wait too long to be served. Friendly and efficient service is a significant strength for any establishment. 4. Affordable prices: The comments also highlight that the prices at D'Luxx Restaurant & Lounge are reasonable, which is considered a positive attribute. Affordable prices can attract a wider range of customers and provide value for money.

Weaknesses: 1. Inconsistent service: One negative comment describes an experience of receiving bad service from an unknowledgeable and unhelpful waiter. This inconsistency in service can greatly impact the overall customer experience and needs to be addressed. 2. Lack of familiarity with promotions: In another comment, the customer had difficulty availing the Meerkat (2 for 1) discount as the staff seemed unaware of the offer. This lack of familiarity with promotions can be frustrating for customers, leading to a negative experience. 3. Unwelcoming atmosphere: The customer who used the Meerkat discount mentioned feeling unwelcome upon arrival due to the lack of clear staff presence and minimal acknowledgement. This negative first impression can greatly impact customers' overall perception of the restaurant. 4. Unsatisfactory food quality: One customer expressed disappointment with the food, specifically mentioning that the gizzard had too much oil and that the overall taste was not enjoyable. Another mentioned having an upset stomach after eating a dish called 'Ayamase'. Inconsistent or poor food quality can lead to negative reviews and deter potential customers. 5. Card fraud concerns: A comment raised concerns about potential card fraud at the restaurant, alleging that the establishment was working with fraudsters to steal customers' personal information and money. This is a serious accusation that can greatly damage the restaurant's reputation and must be addressed properly with appropriate measures.

In conclusion, D'Luxx Restaurant & Lounge has several strengths such as good food, friendly service, affordability, and cleanliness. However, there are weaknesses in terms of inconsistent service, lack of promotion awareness, unwelcoming atmosphere, unsatisfactory food quality, and accusations of card fraud. Addressing these weaknesses is crucial for the restaurant to improve customer satisfaction and maintain a positive reputation within the community.

Best TL Reviews

I love the food here whenever I come and even when I order online. The owner is very friendly and accommodating also whenever I go there. Service is good, food is great. Price is good, Would highly recommend.

Great food, great service. Didn't wait too long to be served. Nice vibes

It's an experience of a lifetime, memories will always be like butterflies in our lives. Great thanks ????

Was there yesterday and was a bit disappointed suya was nice but gizzard had to much oil in it told the waiter and she just ignored me she was also so clueless about everything. Sasha wasn’t really giving as I feel like no one knew what they was doing overall bad service bad food not going back

Friendly service. Food was great. Vibe was cool, good music and prices are decent. Would recommend for young professionals and group dinner dates.

The positives- Plantain was Delicious! That's about it...

I have recently moved to the area and found the D'luxx restaurant through the Meerkat (2 for 1) app. The reviews seemed good and I love trying new food. I made sure to call first, book a table and state that I would be using the discount. Everything seemed fine when I called and specifically mentioned I would use the meerkat meals, the answer on the other end of the line was "okay". Upon arrival I couldn't clearly tell who was working and who was chilling at the bar except for the waiter behind the bar so I tried to get his attention at which point a man who had his back to the door said "can I help?". I mentioned I had booked a table, he seemed a bit surprised and gestured to the tables saying "sit where you want". This was very unwelcoming, the restaurant was empty aside from one table and the gathering of staff at the bar which lead to an awkward atmosphere. When we were ordering I mentioned the Meerkat offer again just to clarify which items were applicable. The waiter said "that offer has ended", I assumed he thought I meant the recent 'eat out to help out' scheme so I stated I meant Meerkat meals...It's on the app... I called.. He looked like he never heard of it and would ask the manager. A few minutes later he returned saying yes, that deal is no longer available (despite still being clearly on the app and us calling in advance). He then said "is that going to be a problem?". At this point I should have taken the warning signs and just left but we travelled to eat and were looking forward to some nice food. We stupidly persisted and I wish we hadn't. My grilled chicken which the waiter thought the chicken might not be available and had to check with the chef was interesting, a tangy spicy sauce and the chicken was cooked well. My partner had something called 'Ayamase' which was described as having an assortment of meat bites. It became apparent these meat bites were offal which we definitely wouldn't have ordered had we known. The taste and smell of this was not to our liking at all and we both had upset stomachs after which was surprising and I could only manage one mouthful. Throughout the meal the waitress was giving my companion funny looks, so when it came to asking for the bill I made sure to look at her with a big smile. She became flustered and held back any expression of emotion throughout our interaction. This was the cherry on the icing if we ever needed confirmation that we were not welcome. Overall Horrible experience except for the plantain and we wish we never went.

The place is clean. Good seating arrangements. The food is good and it came fast. Good value for money. The fish was massive. But please do not ask for the food to be hot and spicy if you cant handle it. It was really HOT

Be careful with this place when using your card to make payments. This place is working with fraudsters together to steal your identity and money from your bank. My mate has just become a victim of them and they've worked with the fraudster together to cash out £5000 from his card.