Quick Facts About Dukes Cafe Bar
Dukes Cafe Bar is a restaurant and bar that offers a lovely lunch menu with great dishes to choose from. The atmosphere is pleasant and the staff are friendly, making for a positive dining experience. The menu also caters to individuals with hearty appetites, providing a diverse range of options. The food itself is excellent, particularly the fish and chips, which are described as the best on the east coast. The portion size and quality of the dishes are both impressive, and the price of £8.95 for the fish and chips is considered a great deal. Overall, the restaurant receives high praise for its food and drinks, as well as its friendly service and inviting atmosphere.
However, there are a few concerns raised by customers that should be taken into account. One customer reported being refused service because they did not have identification, including food and water. This policy seems unnecessary and could potentially alienate customers. Another customer expressed disappointment with the service, specifically the lack of information regarding vegetable options. When ordering the "Lamb, Mash and Veg," the customer received only garden peas and felt misled. The waiter's response to their question was unhelpful and indifferent, leaving a negative impression. Additionally, a customer reported witnessing a bartender palming money, suggesting potential issues with staff honesty. Another complaint mentioned a long wait time for food, which was served poorly with insufficient vegetables for a group of six people.
Considering the strengths and weaknesses, the strengths of Dukes Cafe Bar are evident. The food is consistently praised, with particular emphasis on the fish and chips. The atmosphere and service are generally positive, with many customers enjoying their experience. The menu offers a good variety of options, and the overall reputation of the restaurant is favorable.
However, there are some weaknesses that should be addressed. The strict ID policy for serving any kind of beverages, including water, seems excessive and unwarranted. This policy could potentially drive away customers who do not have identification on them. Additionally, the incident involving a bartender palming money indicates a potential issue with staff integrity. This situation should be investigated to ensure that customers are not being taken advantage of. The lack of information regarding vegetable options and the unhelpful response from the waiter were also seen as weaknesses, as they led to miscommunication and dissatisfaction. Lastly, the long wait time and poorly served food, along with the lack of sufficient vegetables, is another area that requires improvement.
In conclusion, Dukes Cafe Bar has many strengths, including excellent food, a friendly atmosphere, and attentive staff. However, there are several weaknesses that need to be addressed, such as the strict ID policy, potential issues with staff integrity, and communication and service issues. By addressing these weaknesses, Dukes Cafe Bar can further improve its overall dining experience and maintain its positive reputation.
Best TL Reviews
Lovely lunch at dukes. The menu has some great dishes on, or if you have a hearty appetite theres always the main menu. Anything you choose would be fab. The surroundings a d atmosphere are good as are the staff.
Friendly staff great drinks but best of all the food is excellent. As a life long fish and chips fan I must say this is the best on the east coast. At £8.95 you will be astounded at its size and quality. Five stars isn't enough.
They simply refused to serve me and my friend food and soft drinks because we didn't have IDs!
We arrived there to have lunch, talked to the barman, got seats, looked at the menu but when I went to order, the same barman that told me about the service and everything said "they don't serve anything without IDs" not even food and plain water. I had the feeling that that wasn't the real issue, another guy was instructing him, he looked like he didn't really know what was going on, but... Don't think I'm going there again
Great atmosphere and service with friendly staff. The food is excellent particularly the fish and chips with an excellent specials of the day board along with good beers and wine. A good mix of age groups during the day overall highly recommended.
I have been coming here for years, I love it, but I was horrified to see a new bartender palming money. I never check my change but I will from now on. You don't usually associate things like that in such a nice area.Please start to check your change.
Having been to Dukes a few times before I was looking forward to a nice lunch, however this did not turn out to be the case…. I firstly asked for the Meat Pie with chunky chips but they didn’t have this in so was advised “if you want a traditional meal try the Lamb, Mash and Veg”. I ordered this but was a bit taken aback when the food came out….. Lamb, Mash and VEG consisted of Lamb, Mash and GARDEN PEAS.
When I questioned the waiter as to where the veg was his reply was “Arnt peas a veg” and stood staring at me with a vacant expression on his face.
I agree peas are a veg but would of liked a bit more information when ordering this that in Dukes when you order veg you only get GARDEN PEAS. If I had have known this from the start I would not of paid £8.95 for this and would have gone for the £5.50 Fish, Chips and VEG (Peas)
This would not of bothered me so much but the attitude of the waiter when I asked the question was unhelpful and not bothered. Needless to say I won’t be returning any time soon
Yet another great bar restaurant in Princes Avenue. Visited for lunch on 21/5/16 to be served by friendly attentive staff in comfortable surroundings. Food tasted great. Highly recommend.
Sorry. Steak was awesome but waited about 45 mins to serve 6 of us. When the food came it was just poorly served and not much veg to go round. Id try Garbutts, best on this street
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Dukes Cafe Bar Info
Amenities
Service options
Offerings
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Coffee
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 10:30 AM - 11:00 PM |
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| Tuesday | 10:30 AM - 11:00 PM |
| Wednesday | 10:30 AM - 11:00 PM |
| Thursday | 10:30 AM - 11:00 PM |
| Friday | 10:30 AM - 11:30 PM |
| Saturday | 10:30 AM - 12:00 AM |
| Sunday | 10:30 AM - 11:00 PM |
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