Quick Facts About Fry-Days Fish & Chips
Fry-Days Fish & Chips has both strengths and weaknesses based on the comments provided. Let's analyze them to understand the overall experience customers have had at this place.
Starting with the strengths, several positive comments highlight the quality and taste of the food. Customers have described the fish and chips as amazing, exceptional, and one of the best they have ever had. The food is consistently hot and fresh, which indicates a commitment to quality and ensuring customer satisfaction. The availability of a wide variety of products and ingredients is also praised, offering customers plenty of options to choose from. Fair pricing is another strength mentioned, with customers finding the value for money to be very good.
Another strength mentioned by some customers is the friendly staff. The ladies at the front counter are specifically commended for their niceness and politeness. This suggests that there are positive interactions with customer-facing staff, which can contribute to a pleasant dining experience. Having staff that is welcoming and helpful can enhance the overall impression of the establishment.
However, there are some weaknesses mentioned that raise concerns about the overall customer experience at Fry-Days Fish & Chips. One common complaint is the wait time. One customer mentions waiting for one hour to receive their order, while others mention waiting over 20 minutes. Having long wait times can lead to customer frustration and disappointment, even if the food eventually turns out to be good. These comments suggest that the restaurant may struggle with managing their workflow during busy periods, leading to delays in serving customers.
There are also complaints about missing items in some orders and being overcharged. While the food itself was described as lovely and hot, these issues with service can tarnish the overall experience. Customers expect their orders to be complete and accurate, and any mistakes can lead to dissatisfaction. Overcharging customers is another serious issue that needs to be addressed, as it can create a negative impression of the establishment.
Additional concerns raised include staff behavior and portion sizes. One customer mentions that a member of staff went into the back to cry, possibly indicating issues with the working environment or staff dynamics. Another customer mentions a decrease in portion sizes, feeling that they were given significantly smaller trays than what they used to receive. Inconsistent portion sizes can lead to frustration among customers who are expecting certain quantities for the prices they pay.
In conclusion, Fry-Days Fish & Chips has strengths in terms of food quality, variety, pricing, and friendly customer-facing staff. However, there are notable weaknesses related to long wait times, missing items in orders, overcharging, staff behavior, and inconsistent portion sizes. Addressing these areas of concern would greatly improve the overall customer experience at the establishment.
Best TL Reviews
1 hour I waited.
Very very disappointed with this place. Went in and ordered large chips, potato scallop and a garlic bread... was very busy which was fair enough so I waited and was very patient, then 45 minutes went by and a member of staff suddenly turned around out the blue saying there not doing pizzas anymore when clearly the guy making them was still making the online pizza orders.. Over herd that a member of staff went into the back to cry because of a male member of staff...
1 whole hour it took to end up with a large chips..
The ladies at the front was very nice but the staff in the back was appalling... I will never go to this place again. I am discussed it took 1 whole hour to walk out with my order.. I felt sorry for a lady who was before me beacuse she order pizzas for her 2 children and they was so upset after they waited so lovely for there pizza for 1 whole hour.
First visit, on my first night in New home. WOW!
Amazing variety, amazing looking products and ingredients, price is very good value and the food was absolutely amazing!!! Can not wait to visit again.
Wednesday's fish and chip treat was not a disappointment!!
This has to be the best chippy around. The fish / batter was exceptional ???? to top it off the staff are brilliant and friendly , I WILL BE RETURNING ????
What an amazing fish & chips one of the best that I ever had e can recommended 100% this place
Mr. Wig. YouTube
Not the best experience last night, we waited over twenty minutes to be served, and when we got home some items of our order were missing AND we'd been overcharged!!!! Thankfully the food was lovely and everything was hot, just don't know what happened to the service ????
Used to be our go to chippy, haven't been for a few months so called in for our usual of large kebab meat and chips in a tray. When we got home and opened it it was ridiculously small. The tray was smaller than the large used to be and the portion sizes were a joke. Needless to say we won't be going back.
Food is always hot and fresh, quick service and the staff are lovely and polite.
Always love food here especially pizzas ???? ????
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Fry-Days Fish & Chips Info
Amenities
Service options
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Takeaway
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Offerings
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Late-night food
Amenities
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Good for kids
Atmosphere
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Casual
Today
Opening Hours
| Monday | 11:00 AM - 02:00 AM |
|---|---|
| Tuesday | 11:00 AM - 02:00 AM |
| Wednesday | 11:00 AM - 02:00 AM |
| Thursday | 11:00 AM - 02:00 AM |
| Friday | 11:00 AM - 02:00 AM |
| Saturday | 11:00 AM - 02:00 AM |
| Sunday | Closed |
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