Quick Facts About Fumée Lounge
Fumée Lounge has several strengths that contribute to its positive reputation. First and foremost, many customers emphasize the welcoming and warm atmosphere of the lounge. This is often attributed to the great and patient staff, who are highly praised for their customer service. The staff's helpful and friendly nature is mentioned multiple times, indicating that they go above and beyond to ensure a pleasant experience for guests.
Another strength of Fumée Lounge is the reasonable pricing. Customers appreciate that the prices for both drinks and shisha are affordable, making it an accessible option for many. This is particularly important considering the rising costs of similar establishments in the area.
Multiple comments highlight the quality of the chips served at Fumée Lounge, with ratings of 9/10, indicating that they are highly enjoyable. The positive feedback on the drinks emphasizes their great taste, with a rating of 8/10. However, it is worth noting that the shisha is mentioned as a potential weakness, as some flavors are hit or miss. While Watermelon receives a rating of 8/10, Strawberry Kiwi only receives a rating of 6/10. This indicates that there might be inconsistencies in the shisha flavors and quality.
Another strength of Fumée Lounge is the clean and comfortable facilities. This is an important factor in providing a pleasant environment for customers to enjoy their time at the lounge. The cleanliness contributes to the overall positive experience and demonstrates the lounge's commitment to maintaining a high standard.
In terms of weaknesses, there are a few negative comments regarding Fumée Lounge. One complaint is about the quality of the cocktails, with one customer describing them as rubbish. This may indicate that the lounge's cocktail offerings are not up to par with their other offerings, such as shisha and chips.
Additionally, there are negative comments about the music and service. Some customers describe both aspects as rubbish, suggesting that there may be room for improvement in these areas. One comment specifically mentions that two staff members seemed disinterested in their work, which made the customer feel uncomfortable. This highlights the importance of attentive and engaged staff in creating a positive customer experience.
One concerning comment mentions unprofessional staff members smoking while on duty and putting their cigarettes down before serving customers. This raises serious concerns about hygiene and contradicts the expectations of a hospitality establishment. It is crucial for Fumée Lounge to address such issues promptly to ensure that proper standards are maintained.
Overall, Fumée Lounge has various strengths that contribute to its positive reputation. The welcoming atmosphere, great customer service, reasonable prices, delicious chips, and clean facilities are all aspects that customers appreciate. However, there are some weaknesses, such as inconsistencies with shisha flavors, subpar cocktails, negative experiences with music and service, and concerns about staff behavior. Addressing these weaknesses and maintaining their strengths will be essential for Fumée Lounge to continue providing a positive experience for their customers.
Best TL Reviews
Dank
The lounge is very welcoming and warm and staff are absolutely great and patient with costumers. Prices are very reasonable. Drinks are Great 8/10 and the chips are absolutely gorgeous 9/10. Shisha can be a hit or miss depending on the flavours Strawberry Kiwi was a 6/10 and Watermelon was probably a 8/10.
The best customer service I've experienced at a Shisha lounge! Not only was the server really helpful and friendly, he even offered for us to order food in as their kitchen had closed by the time we arrived.
It was a very chilled atmosphere with TV screens and a nice selection of vibes music (r&b, afrobeats etc).
The facilities were clean and comfortable.
Cocktails were rubbish. Music was rubbish. Service was rubbish. 2 girls looked like they did not want to be there. Shisha was the only thing I enjoyed but not worth a visit as staff make you feel uncomfortable.
What an amazing lounge! Quality atmosphere, the shisha is top top ????/???? and the cocktail blue lagoooooonnnn mazzaleannnn. But the staff were amazing especially the lady really exquisite.
Honestly the best place. So cozy , nice music. Reading through these bad reviews makes me sick as it is nothing how the review says. Honestly feel like home here , love it and a big shoutout to the boss for turning the place around.
Nice small undercover shisha lounge... Found it thru google. From the outside it looks kind of dingey n it looks closed but once inside it's gotta a lil something going on. Staff were very helpful and even let me and my friend smell a few flavours before placing our chosen order. Prices are reasonable for shisha... Standard, premium etc. 4 out of 5 as of the pipe kept on coming off..drinks were very nice. Not bad. I probably would come back...
Unprofessional staff smoking right there and putting fag down and coming to serve. Never seen anything like it. Quite disturbing. Thought hospitality places are supposed to have strict hygiene and smoking rules.
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Fumée Lounge Info
Amenities
Service options
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Dine-in
Today
Opening Hours
| Monday | 04:00 PM - 12:00 AM |
|---|---|
| Tuesday | 04:00 PM - 12:00 AM |
| Wednesday | 04:00 PM - 12:00 AM |
| Thursday | 04:00 PM - 12:00 AM |
| Friday | 04:00 PM - 02:00 AM |
| Saturday | 04:00 PM - 02:00 AM |
| Sunday | 04:00 PM - 12:00 AM |
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