Kings Fayre Chinese Takeaway

+44 1207 239188

1 Mulberry Terrace, New Kyo, Annfield Plain, Stanley DH9 7JH United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Kings Fayre Chinese Takeaway

Kings Fayre Chinese Takeaway has received a mix of positive and negative comments, highlighting both strengths and weaknesses of the establishment. The strengths include the quality of food, friendly service, good value, and convenient parking. However, there are some weaknesses that have been noted, such as the need for a revamp or deep clean, the lack of a card machine, and issues with wrong orders and long wait times.

Starting with the strengths, customers have praised the quality of the food at Kings Fayre Chinese Takeaway. The chicken fried rice and sweet sour chicken were described as excellent, highlighting the taste and flavor of the dishes. The absence of excessive saltiness and the fact that the food was still hot upon arrival are also positive mentions. The banana fritters were particularly enjoyable, with a generous amount of syrup. These positive comments demonstrate that the establishment has the ability to deliver delicious meals.

Friendly service is another strength of Kings Fayre Chinese Takeaway. Customers have mentioned that the staff were friendly, which enhances the overall dining experience. Friendly and attentive staff can make customers feel welcome and valued, leading to increased customer satisfaction and loyalty.

The value of the food at Kings Fayre Chinese Takeaway has also been appreciated by customers. The fact that the prices are reasonable for the quality of food provided indicates that the establishment offers good value for money. This can attract a larger customer base and encourage repeat business.

Additionally, the convenience of parking off the main road has been highlighted as a strength. Easy access to the establishment makes it more appealing to customers, especially those who prefer takeaways or may have limited time for dining out.

However, there are several weaknesses that have been pointed out by customers, and the establishment should address these concerns to improve their overall reputation.

One of the main weaknesses mentioned is the need for a revamp or deep clean. Customers have commented on the outdated appearance of the shop, which could deter potential customers. A clean and visually appealing environment is crucial in the food industry to maintain hygiene standards and attract customers. The management should consider investing in a refurbishment to enhance the overall dining experience.

Another weakness highlighted is the absence of a card machine, which can be seen as inconvenient in today's digital age. Customers have expressed their disappointment with the cash-only policy of the establishment, as it limits payment options. This can result in potential customers going elsewhere. Implementing card payment facilities would make the ordering process more convenient for customers and potentially increase sales.

There have been complaints about wrong orders and long wait times, which is a significant weakness. These issues can lead to customer dissatisfaction and a loss of trust in the establishment. The management should focus on improving order accuracy and minimizing wait times to enhance the customer experience. Offering timely apologies and appropriate compensation for mistakes can also help to rebuild customer confidence.

Lastly, there have been negative comments about missing meals, cold and disgusting food, and a lack of apology or compensation for the inconvenience caused. This shows a decline in the quality and customer service that Kings Fayre Chinese Takeaway used to provide. These incidents can have a detrimental impact on the reputation of the establishment, as customers may lose trust and opt for alternative options. The management should investigate and rectify these issues promptly to regain customer satisfaction and loyalty.

In conclusion, while Kings Fayre Chinese Takeaway has strengths such as the quality of food, friendly service, good value, and convenient parking, there are also weaknesses that need to be addressed. These weaknesses include the need for a revamp or deep clean, the lack of a card machine, and issues with wrong orders, long wait times, and poor customer service. By addressing these weaknesses, the establishment can improve the overall dining experience and attract and retain more customers.

Best TL Reviews

Couldn't find decent Chinese take away after moving here few months ago, so thought we would try this one next. I had chicken fried rice which would have been excellent if it had few more veg, but still nice. My husband had sweet sour chicken which was also excellent. Neither items too salty, which tends to happen a lot and still hot when we returned home. Banana fritters v good with plenty of syrup. Good value, friendly service. Will definitely be returning. Easy parking as off main Rd.

Lovely lemon chicken and king prawn satay. Always get a couple of fortune cookies too. This may become one of my regular places since Loon Fung closed down.

Well first time in years I've actually been in shop, usually phone and get delivered..

Shop definitely in need of revamp, even a deep clean would improve appearance. Staff were freindly enough, can't believe cash only, I usually would rather pay cash but on this occasion popped put without purse, luckily had 20 in back of phone..

Had special house curry, was ok, but nothing like it used to be..don't think I'll be back in a hurry...quite sad about that cos used for must be 30-40 years now.

Always tasty, we drive up from Lanchester and often order from here.

One of my favourites for a Chinese takeaway.

No card machine, it's 2021? went elsewhere. Won't be removing review as you might rate quality over sales, however it's not really convenient for the customer to be told they have to go get cash for the order, surely if you care about quality the customer experience is included in this so the low star rating still applies whether you think it's valid or not.

The reason of 3, is I absolutely love this place

I have had a couple of issues with wrong orders but they was corrected

But also the wait times, ordered an hour and a half ago and still do not have food which is a shame.

Lovely food as usual

Absolute disgrace, waited 10 mins longer than food should have been ready, while waiting 4 or 5 customers rang up complaining they didn't receive all their meals. Guess what happened when I got home? 2 meals missing, they asked me to come back up to get rest of food. When I got it there was no apology or offer of money off. Food was cold and disgusting. Won't ever go back, which is a shame because it used to be the best. Has it recently been taken over by morons?