Lee Garden

+44 1253 853622

153 Victoria Rd W, Cleveleys, Thornton-Cleveleys FY5 3LB United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Lee Garden

Based on the comments provided, we can identify several strengths and weaknesses of Lee Garden place.

Strengths: 1. Excellent Customer Service: Customers consistently mention the friendly and welcoming staff at Lee Garden. The young man who took the order and the young lady who greeted them were both described as nice and pleasant. This demonstrates a strong commitment to providing good customer service, which can enhance the overall dining experience.

2. Quality of Food: Multiple comments highlight the amazing taste and quality of the food at Lee Garden. Customers mention that the food is hot, fresh, and tasty, and they never had a bad meal from the place. The fact that the food is consistently delicious suggests a high level of skill and attention to detail in the kitchen.

3. Speed of Service: Many customers appreciate the fast service provided at Lee Garden. They mention that their orders are ready on time, and the staff is efficient in handling takeout and delivery orders. This appeals to customers who value convenience and appreciate getting their food promptly.

4. Wide Variety of Options: Although not explicitly mentioned in the comments, it can be inferred that Lee Garden offers a diverse menu based on the meals mentioned (prawn toast, pancake rolls, chicken curry, beef in black bean sauce with fried rice, satay). Having a range of options allows customers to choose dishes that suit their preferences and dietary restrictions.

5. Affordable Pricing: The comment about Lee Garden being a fair-priced establishment indicates that their pricing is reasonable and competitive. This can contribute to attracting a larger customer base, as people are often seeking value for their money.

Weaknesses: 1. Inconsistent Delivery Times: While the comment states that the service is fast, it is also mentioned that during peak hours, delivery can take over an hour. This inconsistency in delivery time may lead to customer frustration and dissatisfaction, especially if they are expecting a quick service. Lee Garden could work on improving their delivery efficiency during busy times.

2. Poor Response to Complaints: One comment mentions that a customer fell ill after consuming their takeaway from Lee Garden. When the customer called to report the issue, they were met with an unsatisfactory response, being told that it was probably a virus or that they could get the food tested. This kind of response is dismissive and lacks empathy towards the customer's concerns. It is important for Lee Garden to address customer complaints promptly and with more care to ensure customer satisfaction and loyalty.

Overall, Lee Garden has several strengths, including excellent customer service, quality food, and fast service. However, there are areas for improvement, such as consistency in delivery times and a more attentive and empathetic approach to handling customer complaints. Addressing these weaknesses can help Lee Garden further enhance their reputation and attract loyal customers.

Best TL Reviews

Every year on Xmas Eve , we order from this take away .,This evening we placed our order and myself and my wife were served by a wonderful and pleasant young man who took our order . Also we were greeted by a young lady who also was nice and welcoming , it’s nice to know that there are some very nice and polite staff. Both of them were very nice . As always the food was amazing . We will be back in the New Year !

Never had a bad meal from the Lee Garden, always plenty of food, hot and tastes superb.. best Chinese in the area.

Probably one of the best chineses around here. Very fast service however deliver can take over an hour if they are really busy. Food is amazing though so worth the wait.

We telephoned our order and arrived to pick it up at the given time. Our meals were ready. We paid cash and went straight home with our lovely hot and tasty meals. We had a portion of prawn toast, a portion of pancake rolls followed by chicken curry and beef in black bean sauce with fried rice. Scrumptious.????????

Great takeaway.. Satay is fabulous x

Fast service hot food and freindly staff all the things you want from a takeaway

Got our usual takeout only to be very ill afterwards was sick several times and my freind had a bad bout of diarrhoea. Left half the meal uneaten. Phoned to let them know was told probably a virus or if I wanted i could get the food tested. I was appalled at the response. I've been a customer for years is this how I'm treated. Never again.

Once again had a lovely meal from here tonight , we been here for the last 3 weeks the food is hot fresh and tasty, service is fast and fair price well done Lee garden