Quick Facts About Luxury Nail Spa
Strengths:
1. Phenomenal nail work: One customer mentioned that the nail technician did a fantastic job and even followed a photo of the desired outcome. This indicates that the skills and expertise of the staff at Luxury Nail Spa are commendable.
2. Friendly and welcoming staff: Several comments mentioned the welcoming and sweet nature of the staff. This positive customer service experience contributes to a pleasant and comfortable atmosphere.
3. Clean salon: One customer pointed out the cleanliness of the nail salon. Cleanliness is essential in maintaining a hygienic environment, which can enhance the overall customer experience.
4. Wide selection of services: Customers appreciate the variety of services offered at Luxury Nail Spa, including acrylic nails, gel polish, SNS, manicures, pedicures, and brow waxing. Having a wide range of services allows customers to choose based on their preferences and needs.
5. Long-lasting polish: A customer expressed satisfaction with their polish, mentioning that they had never experienced chipping or cracking with the SNS or gel polish at Luxury Nail Spa. This suggests that the salon uses high-quality products or techniques that result in long-lasting and durable nail treatments.
Weaknesses:
1. Long wait times: One customer complained about having to wait for over three hours before receiving their service. Excessive wait times can be frustrating for customers, leading to dissatisfaction and potentially discouraging them from returning.
2. Quality issues: A customer mentioned that their gel polish developed air bubbles and ripples shortly after their visit, indicating that the service might not have been up to par. Issues like this can lead to dissatisfaction and a need for additional services to correct the problem.
3. Additional charges for credit card use: Another customer mentioned being charged an extra $3 when using a credit card. While this may seem minor, it can add up for customers and create an inconvenience, potentially deterring them from using credit cards or returning to the salon.
4. Inconsistent service: One review noted that while the nail technician did a good job, the experience with the person who did the pedicure was subpar. Inconsistency in service quality can lead to a lack of confidence in returning to the salon.
5. Rushed service: A customer expressed disappointment with the rushed service they received, claiming that the technician did not care about the overall appearance and left the nails looking unfinished. Rushed service can lower the overall quality of the experience and leave customers dissatisfied.
In conclusion, Luxury Nail Spa has its strengths in providing exceptional nail work, friendly staff, a clean environment, a wide range of services, and long-lasting polish. However, the salon needs to address weaknesses such as long wait times, quality issues, additional charges for credit card use, inconsistent service, and rushed service to improve customer satisfaction and retention.
Best TL Reviews
The nails that she did were phenomenal! She took a photo of I what I wanted get and did exactly that. She was also very nice. The only bad part was that you can use a credit card but you have to pay 3 dollars extra. I definitely recommend this place!!
We had to wait a long time. We got there at 3:15ish and left around 6:45pm. My biggest upset is that I got gel polish on my feet for our Xmas party. I was out of town and went here instead of my regular place and now not even a week later the ripples that I thought would go away turned out to be air bubbles. I spent almost $90 for SNS on my hands and gel polish on my feet and I am in need of a completely new pedicure/polishing!!
Very clean nail salon. I went in to get the dip polish removed from my finger nails and they helped me right away. Great location and easy to find. Lots of color choices for manicures or pedicures. The staff is friendly and helpful.
I absolutely love this place! The staff are always so welcoming and sweet. My go-to Ms. Tee always makes me feel right at home. My nails are so beautiful and natural looking just how I like them. This is by far the best nail spa in town!
Got my nails done and they popped off a week later do not recommend then shape was messed up and didn't take their time
This is their finished product with SNS. Terrible! The girl didn’t care to leave my nails looking like this. Rushing the whole time. Please don’t waste your money coming here.
This place is the best! I've been to many nail salons but keep coming back to Luxury. I've always had a pleasant experience from the time I walk in until I leave. They offer a range of services from Acrylic Nails, Gel Polish, SNS, manicure, pedicure, brow waxing, etc. I have never had polish chip or SNS crack at Luxury. I cannot say that about other places. There is normally a wait time no matter what time you go during peak season (Spring & Summer). I don't complain because the job they do is fantastic!!! Go see them, you will not be disappointed!
The person who did my nails did a good job. However the young women that did my toes did not give me a good experience. She was short with me and had a nasty aura about herself. I was going to tip but decided not to because her service was subpar. Never returning.
Place Pictures
Luxury Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot