Quick Facts About Mariella Beauty Salon
Mariella Beauty Salon has received both positive and negative comments, highlighting both strengths and weaknesses of the place. To fully understand the strengths and weaknesses, it is important to analyze each comment and assess their impact on the overall customer experience.
Starting with the negative comments, a recurring issue mentioned by multiple customers is the poor customer service. One customer mentions that a particular stylist denies service, claiming to be "too busy" to help. This indicates a lack of professionalism and customer care. Additionally, the same customer states that the stylists complain while working, creating a negative atmosphere within the salon. This directly affects the customer experience and gives the impression of a poorly managed establishment.
Another major weakness mentioned is the issue of long wait times. One customer complains that while waiting for their turn, someone else would show up and magically be placed ahead of them. This suggests a lack of organization and prioritization within the salon. Customers expect a fair and efficient service, and when their time is not respected, it reflects poorly on the salon's reputation.
There are also complaints related to the quality of services provided. One customer mentions that the salon damaged her hair with poor quality hair color and failed to properly wash her hair. This highlights a lack of attention to detail and professionalism. Another customer mentions that their haircut did not match their desired style, resulting in disappointment. In both cases, the customers had negative experiences and were dissatisfied with the services they received.
In contrast to the negative feedback, there are a few positive comments as well. One customer specifically praises stylist Adriana for her excellent haircuts for both men and children. This indicates that there are competent stylists within the salon who can provide quality service. Another long-term customer expresses satisfaction with their regular stylist, Andrea, and even gives her a generous tip, implying that there are skilled stylists working at the salon who have built a loyal client base.
However, the positive comments are outweighed by the negative ones, making it clear that there are numerous weaknesses in Mariella Beauty Salon. The key weaknesses include poor customer service, long wait times, inconsistency in service quality, and a lack of attention to detail. These issues have a negative impact on the overall customer experience and can lead to dissatisfaction and loss of clientele.
To address these weaknesses, Mariella Beauty Salon needs to invest in improving its customer service training, ensuring that all stylists are professional, friendly, and attentive to customer needs. Additionally, implementing better organization and time management strategies can help reduce wait times and create a more efficient operation. It is also crucial to address the issues related to the quality of services provided, ensuring that all stylists are properly trained and able to meet client expectations.
By addressing these weaknesses and improving the overall customer experience, Mariella Beauty Salon can work towards creating a more positive and reputable establishment. It is essential for the salon to listen to customer feedback, make necessary improvements, and prioritize delivering high-quality service to regain customer trust and loyalty.
Best TL Reviews
BAD customer service, I have been a client of this salon for nearly 15 years and I will make sure I do everything I can to shed some light on the horrible customer service that exists here. The female stylist on the right hand corner as you enter denies service as she claims to be "too busy" to help you. She complains as she works and the rest of the stylists allow this to happen. What sort of business will tell you they are too busy to work? That's not good business practice and even though they are the cheapest haircut around, I'd rather pay double if not triple to get a haircut elsewhere to avoid Mariela's Beauty Salon in Glendale.
Bad place to have a haircut. While waiting for your turn, somebody will show up, and that person will magically be ahead of you. Not very professional.
Very bad place. They damaged my hair with a very bad quality of hair color, they didn’t even wash my hair properly I had to wash it again at home. I paid 100$ for a very terrible experience. I will never come back and I don’t recommend anyone to visit this place.
Asked for a lair cut..gave me a weird tyle cut..All my hair volume is gone. Also haircut shape is abrupt.
Exelente lugar para cortes de cabello para hombres como para niños el personal muy amable pero sobretodo la señora Adriana Exelente estilista desde que lleve a mis niños por primera vez con ella me encato el corte de cabello que les hizo a mis 4 hijos y ahora siempre que nesecitan un corte de cabello los llevo con ella , pero todas las personas que trabajan ai son Exelentes estilistas .
It was a terrible experience, the staff were ok but the service was awful and the place was very dirty! Never go to this place for anything related to hair.
That moment when you show a picture of what you want, and the outcome is nothing like what you asked for.... My hair was pretty short but fluffy on the top, and I asked to mostly just cut the sides because it was uneven. The lady asked if cutting a little off the top was okay, and I said sure... Yet, I waked out with all of my bangs and fluff gone. My forehead is so cold these days... The cut was cheap at least, so that's good I guess. If you're a guy, I wouldn't go unless you want a very basic haircut. (I don't know who it was that cut my hair)
Been going here past 20 years seeing Andrea. She takes time and it only cost $12. Lately, I just gave her $20 and told her to keep the change.
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Mariella Beauty Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
Payments
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Cash-only
Today
Opening Hours
| Monday | 09:00 AM - 06:45 PM |
|---|---|
| Tuesday | 09:00 AM - 06:45 PM |
| Wednesday | 09:00 AM - 06:45 PM |
| Thursday | 09:00 AM - 06:45 PM |
| Friday | 09:00 AM - 06:45 PM |
| Saturday | 08:30 AM - 07:15 PM |
| Sunday | 09:30 AM - 05:45 PM |
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Location
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