Martello Coffee

34 Esplanade, Seaford BN25 1JJ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Martello Coffee

Strengths: 1. Friendly and polite staff: The comments mention that the staff at Martello Coffee place were polite, efficient, and friendly. This is a significant strength as good customer service can enhance the overall experience for customers and encourage them to return. 2. Great value for money: One comment mentions that they enjoyed a delicious bread and butter pudding and a black coffee for £3.30, which they felt was great value. Offering affordable and tasty options can attract customers and help build a loyal customer base. 3. Fantastic views and seating: The coffee place is commended for its beautiful views and ample seating. This is a strength as customers can enjoy their coffee in a pleasant environment and soak up the atmosphere. 4. Good location: Several comments mention that Martello Coffee place has an excellent location. This is advantageous as it can attract passersby, especially during the summer months when people are out and about. 5. Nice early morning cuppa: A comment highlights that they enjoyed a lovely early morning cuppa, which suggests that the coffee place is a good spot for a peaceful and enjoyable start to the day. 6. Tasty drinks and cakes: Multiple comments mention that the drinks and cakes at Martello Coffee place are delicious. This is a strength as it shows that the establishment pays attention to the quality and taste of its offerings.

Weaknesses: 1. Lack of cleanliness in the vicinity: A comment suggests that the surrounding area of the coffee place is not well-maintained, including the condition of the toilet facility. This is a weakness as it can create a negative impression for customers and affect their overall experience. 2. Rude and unprofessional staff: Some comments mention encounters with staff members who were rude, ignoring customers and engaging in personal conversations. This is a significant weakness as poor customer service can drive customers away and damage the reputation of the establishment. 3. Decline in service and friendliness: A comment mentions that the service and friendliness of the staff have declined compared to past visits. This is a weakness as it indicates a lack of consistency in quality and customer satisfaction over time. 4. Staff distractions and lack of communication: A comment states that the staff were on their phones and did not engage with customers. This is a weakness as it shows a lack of professionalism and attentiveness to customer needs. 5. Owner needs to address issues: A comment suggests that the owner should address the decline in service and attitude of the staff. This indicates a weakness in management, as it seems that the owner is not effectively managing and ensuring a positive customer experience.

In conclusion, Martello Coffee place has several strengths, including friendly and efficient staff, great value for money, fantastic views and seating, a good location, delicious drinks and cakes, and a peaceful atmosphere for an early morning cuppa. However, there are also weaknesses, such as a lack of cleanliness in the vicinity, encounters with rude and unprofessional staff, a decline in service and friendliness over time, staff distractions and lack of communication, and a need for the owner to address these issues. Addressing these weaknesses and emphasizing their strengths can help Martello Coffee place improve its overall customer experience and reputation.

Best TL Reviews

Nette Bedienung lecker Tee aber leider ist hier im Umfeld ein wenig der Lack ab. Selbst das Toilettehäuschen ist warscheinlich schon seit jahren out of orner. Hier herrscht echt nachholbedarf.

Not a bad place to relax chill and soak up the sun and clean air

Loads of seating put front and fantastic views. Wolfed down a massive piece of bread and butter pudding which tasted fantastic, and had a real black coffee - £3.30 for the both which felt like great value. The women running the kiosk were very polite and efficient - there was a small queue but they worked through it very quickly. Definitely recommended.

After waiting for a minute or so by the stand, due to the staff having a long chat with a friend. We said hi since the staff member there ignored our presence. This followed with questions about drinks and if they are serving. Any reply from staff was very rude including her mentioning that we can wait while she chats to her friend followed by sarcasm. Took my money elsewhere.

Used to be better!

We loved going here very often about 2 -3 years back. The drinks were really good and the cakes..hmmm. the two girls were always smiling and friendly! Went again about 6 months ago for the first time in a while and the people were differe,and as someone's said here already ,they were simply bloody rude. On their phones and hardly looked up. A second time and they didn't speak despite our attempts to be polite... Pity, the guy, I think the owner was a lovely very friendly chap. He should sort it out!

This place has the best location in summer!

Lovely early morning cuppa, service friendly & helpful

Great location. Tasty latte. Kind, helpful staff! Great cakes! Excellent "Pitt Stop" during a promenade stroll! Wonderful town!

Very nice coffee with a great sea view