Oriental Cuisine

+44 1698 251819

18 Bell Quadrant, Carfin, Motherwell ML1 4GN United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Oriental Cuisine

Strengths:

1. Tasty food: Despite the negative comments, there are a few positive comments about the taste of the food. One customer mentions that the food is really tasty and that most dishes are on the spicy side, which they appreciate. This indicates that some customers enjoy the flavors of the oriental cuisine offered by this place.

2. Busy establishment: Another positive comment states that the place is always busy. This can be seen as a good sign because it suggests that the restaurant is popular and draws in a consistent customer base. A busy establishment often indicates that the food is in demand and that it has loyal customers who keep coming back.

Weaknesses:

1. Inaccurate descriptions and poor presentation: The most significant weakness highlighted by multiple comments is the discrepancy between the menu descriptions and the actual food delivered. Customers complain about receiving food that does not match what was described in the menu, such as the roast duck being like "tinned shredded meat squashed into a plastic tub." This inconsistency can lead to disappointment and dissatisfaction among customers.

2. Exorbitant prices: Several comments mention that the prices at this Oriental Cuisine place are too high. One customer specifically mentions that they paid £15 for food that went into the bin, indicating that the quality did not match the price paid. This can be a major drawback, as customers expect good value for their money and may feel cheated if they perceive the prices to be extortionate.

3. Poor customer service: The comments also highlight negative experiences with the customer service at this place. Customers feel that their concerns are not addressed, and there is no manager available to handle complaints. This lack of responsiveness can leave customers feeling ignored and dissatisfied with their experience.

4. Delivery issues: Complaints about delivery problems also arise, such as cold food and refusal to deliver to the customer's door. These issues can greatly impact the overall customer experience, as customers expect their food to be delivered in a timely manner and to be hot and fresh upon arrival. Failing to meet these expectations can lead to frustration and disappointment.

5. Rude staff: Another common complaint revolves around the behavior of the staff. Customers mention encounters with an older woman with blonde hair who was exceptionally rude and argued with them instead of offering an apology or a resolution. Rude staff can create a negative atmosphere and leave customers with a poor impression of the establishment.

6. Quality concerns: One comment suggests that the restaurant purchases pre-cooked frozen chicken from Farmfoods next door, which the customer describes as "rotten." If true, this raises concerns about the quality and freshness of the ingredients used in the food preparation, which can greatly impact the overall dining experience and customer satisfaction.

In conclusion, this Oriental Cuisine place has several weaknesses that need improvement. While some customers appreciate the taste of the food and the busyness of the establishment, the consistent negative feedback concerning inaccurate descriptions, high prices, poor customer service, delivery issues, rude staff, and potential quality concerns highlight significant areas of improvement necessary for the restaurant to provide a better dining experience.

Best TL Reviews

Awful, first time I ordered half a roast duck. It arrived like tinned shredded meat squashed into a plastic tub, nothing like described in the menu. Second time I sent my son up to get a large tub of curry sauce costing £3.50!!!! I was better of getting a whole curry from somewhere else....extortionate prices. Over rated food.

Also if you complain there's no manager?? Terrible customer service they just want your money and no time for customers concerns. I'd avoid this place.

Wrong food delivered. Phoned to let them know and the older woman with the blonde hair was exceptionally rude! Argued with me even though what she said we ordered was totally different from what was actually ordered! Offered no form of apology or a swap, will never be back here again, need to sort their staff out!!!

Absolutely appalling! Like eating a bucket of SALT! DISGUSTING. I paid £15 for so called food that went in the bin. I doubt they read their reviews, but PLEASE, PLEASE control the amount of MSG and SALT you are putting into your food. It tastes awful. Pure SALT!!!

Dissapointing. Took ages to deliver and was cold by the time it arrived. Also the delivery driver would not come up the lift and deliver it to my door. I has to go down the stairs to get it. To add insult to injury driver was pulling away when I got down stairs. After all the hsstle it wasn't worth the wait as the food was bland. Won't be ordering from them again.

Ridiculously over priced for what it is, and frequently arrives cold but the old woman with blonde hair is always so extremely rude that you can't expect them to fix it. NOT RECOMMENDED!!

Really tasty food. Most dishes are a little on the spicy side but I like it. Always busy, which to me is a good sign.

Best Indian takeaway in Scotland by a country mile. You won't be disappointed.

AWFUL CHINESE, THEY BUY THE PRE COOKED FROZEN CHICKEN FROM FARMFOODS NEXT DOOR. ROTTEN!