Quick Facts About Pro Nails
Pro Nails is a nail salon with a mix of strengths and weaknesses based on the comments provided. In order to understand the overall strengths and weaknesses, we will analyze each comment and categorize them accordingly.
Strengths:
1. Skillful Younger Girl: One customer mentioned that the younger girl did a great job on their toes. This is a positive attribute as it shows that the salon has skilled technicians who can provide excellent service.
2. Excellent Pedicure: Another customer commented on the great pedicure they received. This indicates that Pro Nails is capable of providing high-quality pedicures, which is a strength for the salon.
3. Professionalism: A positive comment mentioned that the staff at Pro Nails are friendly and easy to communicate with. This indicates that the salon has a good level of customer service and professionalism.
4. Long-Lasting Nails: A loyal customer mentioned that they have been going to Pro Nails for almost 10 years and have been consistently satisfied with the quality of the nails. This suggests that Pro Nails uses high-quality products and provides long-lasting results.
Weaknesses:
1. Inattentive Service: One customer mentioned that they felt rushed and the technician did not pay attention to their requests. This indicates a weakness in customer service, as the technicians should prioritize the customer's needs and make them feel valued.
2. Lack of Cleanliness: A customer mentioned that the salon was not very clean. This is a significant weakness as cleanliness is essential in a nail salon to ensure the safety and hygiene of both customers and technicians.
3. Poor Acrylic Set: Another customer stated that the acrylic set they received was of poor quality, with an ugly shape and uneven application. This highlights a weakness in the technical skills of the older technician at Pro Nails.
4. Rough Manicure: One customer mentioned that their nails were filed roughly and had to be smoothed out later. This reflects a lack of attention to detail and proper technique during the manicure service.
5. Bad Customer Service: Two customers expressed dissatisfaction with the customer service at Pro Nails, describing the technicians as rude and pushy. This is a significant weakness as good customer service is crucial for the success of any business.
6. Inconsistent Service: A customer mentioned that their experience at Pro Nails has always been just okay, never exceptional. This indicates a lack of consistency in service quality, which can be seen as a weakness.
7. Pricing: One customer mentioned that the salon staff kept talking about prices, even though they did not ask. While this is not a significant weakness, it suggests that the salon may prioritize pricing over addressing the customer's specific requests and concerns.
8. Unsanitary Conditions: A customer described the salon as extremely unsanitary. This is a significant weakness as it compromises the health and safety of both customers and technicians.
Based on the comments provided, Pro Nails has strengths in terms of skillful technicians, excellent pedicures, professionalism, and long-lasting nails. However, the salon has weaknesses in terms of inattentive service, lack of cleanliness, poor acrylic sets, rough manicures, bad customer service, inconsistent service, pricing concerns, and unsanitary conditions. The salon should address these weaknesses to improve customer satisfaction and overall business success.
Best TL Reviews
Not impressed! Never asked if I was ok with shape when I asked him fix fix one he seemed irritated and rushed the rushed the whole time, yet there was no one else was there. Originally I asked for something in specific and if he was able to and he just kept talking about prices which I never asked I just wanted to know if he could. So I just got something simple so I could just get out. Also was not very clean. I wanted to try out a new place but will not go back there!
Got my toes done here, the younger girl did a great job. I was so impressed and happy with how they came out. Came back bc of her service and got a full set acrylic manicure. The ugliest shape and acrylic over lay. That old guy does not know how to shape or lay acrylic. Glue all over my fingers. No worries I gave him 0 tip and went home and reshaped and fixed them. Do not got acrylic nails done there. Excellent pedicure, negative stars for the acrylic set. So that's why the 3 star.
ABSOLUTELY HORRIBLE. Very bad service and hurt my hands. Also they look horrible the paint is all chunky and I wanted red and they gave me pink.
Great work.. i love kathy.. she doed extra all the time.
Second picture tom did our nails..
Pro nails is the only nail salon I have gone to since moving to Springfield 4 years ago. I've always had an okay experience, never exceptional. Today I had the gentleman do a pedicure and I also asked for a manicure only to have my cuticles done: no color.
The pedicure was next to nothing and lasted a whole 15 minutes from start to finish. He literally lightly massaged my feet for 10 seconds each (yes, I counted during the second foot- when the first foot took literally seconds)
When he finished with my less than 10 minute manicure for cuticles there were still hangnails and skin on my nail. He had filed my nails and they were so rough I smoothed them out while I was waiting for my pedicure to dry. I then asked him to redo my cuticles and I was scolded for pushing back my cuticles, which I did not do. When he redid them the cuticle clippers was full of removed cuticle. He showed it to me, I'm not sure why, and I told him it was because the first time he did it he did not do a thorough job.
This "wonderful" experience cost me $59. I will not be going back to this salon, nor would I recommend it to friends.
Very horrible customer service. The guy doing my nails was rude and pushy. I will not be going back. It was extremely unsanitary too. Absolutely the worst experience ever!!
My new favorite place. Friendly staff you can communicate & interact with. If I had to pick something, I would say their tub/basin water wasn't warm/hot enough. But other than that... I'm a fan !, I'll be back. Reasonable prices.
I've been going to them for almost 10 years and they have always met my expectations. I get various shapes and colors all the way to the classic French. I couldn't be happier with their product. As a licensed nail technician myself, I feel the quality of the product is a lot better than most other salons and last a lot longer. I have oily nail beds so to keep Nails on me is quite the challenge, but they never lived ever!! Great job Pro Nails!
Place Pictures
Pro Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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