Serendipity Artisan Cafe Bar

+44 28 8225 2230

2 John St, Omagh BT78 1BX United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Serendipity Artisan Cafe Bar

Serendipity Artisan Cafe Bar seems to have several strengths based on the comments provided. Firstly, many customers mention the delicious cakes and pastries served at the café. This indicates that the quality of the baked goods is a standout feature of the establishment. The positive comment about the flat bread pizza suggests that the café also excels in savory options.

Another strength highlighted by the comments is the friendliness and nice attitude of the staff. Customers appreciate the warm and welcoming environment created by the employees. This is further supported by the comment about the "genuine lovely smiling ladies" on staff, which implies that the service is attentive and pleasant.

The café's interior design and atmosphere are also praised. The mention of the interior being "spectacular" suggests that the ambiance of the café is visually appealing. Additionally, the comment about the upper floors having a "lovely warm feel with a green relaxing theme" indicates that the café has created a comfortable and cozy environment for customers to enjoy their meals.

The comments also mention that the café has a gift shop, which can be seen as a unique feature and a potential strength. This suggests that Serendipity offers a diverse range of products, allowing customers to browse and purchase items in addition to enjoying their food.

Despite these strengths, there are also weaknesses mentioned in the comments. One customer had a negative experience with the service, stating that the server did not properly handle their order and that the food was not as described on the menu. This indicates a potential issue with attention to detail and accuracy in fulfilling customer orders. The comment also suggests that the staff's attitude was not good and that they did not care about rectifying the situation. This highlights a potential weakness in the customer service aspect of the café.

It is important for Serendipity to address these weaknesses to ensure customer satisfaction. Improving accuracy in fulfilling orders and training staff to provide attentive and caring customer service would be necessary steps to address these weaknesses.

In conclusion, Serendipity Artisan Cafe Bar has several strengths, such as delicious cakes and pastries, a friendly staff, a visually appealing interior, and a gift shop. However, the café also has weaknesses related to the accuracy of orders and customer service. By addressing these weaknesses, Serendipity could further enhance its reputation and provide an even better experience for its customers.

Best TL Reviews

Cute café with delicious cakes and a nice gift shop too.

My Fiancée & I celebrated her birthday breakfast this morning in Serendipity. This was made all the more special with a reserved table, a birthday cupcake & the most genuine lovely smiling ladies on todays shift. This was my first to the new premises. Serendipity was my usual haunt while studying & 17 years later it's still as delightfully delicious as ever. The interior is spectacular & the food was superb. I'm positive this mornings vist will become more frequent.

Well made pies, cakes and other pastries. Very nice staff. A great place to sit and enjoy a few moments with a cup of coffee or tea.

Flat bread pizza herr is great. Coffee also very good and the some nice treats. The staff was also very nice.

Went to this cafe for lunch about a month ago and it was really lovely. However I went again since then with my daughter and she booked a table beforehand. When we went in the server told us we might have to wait a while for the food as they had a 'big party in upstairs'. When the food came it was not what we ordered. The food was taken back and came out again but wasn't as described on the menu. Very poor customer service. Attitude of staff not good. Pesto chicken pasta salad should have pesto on the chicken!! We wont be returning. Pity. As the staff could have remedied the situation by sorting out the order properly but didn't care....

At the 'top of the town' this is a very nice cafe near Omagh courthouse.

Spread over 3 levels the ground floor is a brightly lit cafe. Upper floors have a lovely warm feel with a green relaxing theme. Well made and presented modern menu all served by friendly staff. Great.

A lovely place , excellent food and service.! Who’d have thought 20 years ago John street would be host to some of the best eateries in the town,Sallys,Giuseppes,the blind cobbler and now serendipity all doing John street proud!

The pre-eminent establishment in Omagh Town for food and welcoming atmosphere. Staff are excellent, professional and courteous at all times. 5 star food in a homely Artisan Cafe/Tea Room. Most likely No.1 this side of the Bann.