Quick Facts About ShahJahan
ShahJahan place has received both positive and negative comments from customers. In order to analyze the strengths and weaknesses of the establishment, we will examine the comments and categorize them accordingly.
Strengths:
1. Consistent Quality: One customer mentioned that they have been coming to ShahJahan place for many years and the food has never disappointed them. They appreciate the fact that the food is always freshly cooked and the pizza in particular is highly recommended. This suggests that ShahJahan place has a track record of maintaining consistent quality in their food.
2. Positive Recommendation: Another customer gave ShahJahan place a 10/10 rating and highly recommended it. This positive recommendation indicates that the restaurant has a loyal customer base who are satisfied with their experience.
Weaknesses:
1. Cold and Undercooked Food: Several customers expressed disappointment about receiving cold and undercooked food. One customer specifically mentioned that their Turkish kebabs were cold and had more salad than actual chicken. This suggests a lack of attention to detail in the preparation and quality control of the food.
2. Late Delivery and Cold Food: Another customer mentioned that despite ordering for delivery, the food always arrives an hour late and is always cold. This dissatisfaction with the delivery service reflects poorly on the efficiency and reliability of the establishment.
3. Poor Customer Service: One customer shared their frustration at the lack of customer service they received during a pick-up order. They mentioned that the person at the counter took 20 minutes to acknowledge their presence and was more focused on their phone. This indicates a lack of professionalism and attentiveness to customers.
4. Inconsistent Food Quality: Another customer mentioned that the food quality has dropped in the last 6-7 months. They expressed disappointment in the overcooked pizza and the lack of sauce provided. This inconsistency in food quality suggests a lack of attention to maintaining standards.
5. Unhygienic Practices: A customer mentioned witnessing unhygienic practices, such as a chef handling food with bare hands after touching the bin. This raises concerns about the overall cleanliness and hygiene standards of the establishment.
6. Lack of Attention to Detail: Some customers mentioned specific issues with the food, such as black and stale mushrooms on the pizza, rock-hard chips, stale wedges, and burgers that were considered average. These comments suggest a lack of attention to detail in the cooking and preparation processes.
7. Hair in Food: A customer reported finding beard hair in their food, highlighting a lack of hygiene and food safety measures in place.
In conclusion, ShahJahan place has several strengths, such as consistent quality, positive recommendations, and loyal customers. However, there are also significant weaknesses, including issues with food temperature, undercooked and overcooked food, poor customer service, inconsistency in food quality, unhygienic practices, lack of attention to detail, and presence of foreign objects in the food. It is important for the establishment to address these weaknesses in order to improve customer satisfaction and maintain their reputation.
Best TL Reviews
Ive been coming here for many years and food never dissapoints. Food is always freshly cooked and they do the best pizza (mix grill) that i have tried so far. Definitely recommended and will give them 10/10.
Waited extra 30 mins then originally asked to wait! Ordered turkish kebabs both came cold with more salad then actual chicken!!onions weren't even caramelized they were still under cooked! The worker there was handling the food with his bare hands instead of having gloves on or using a spatula or even tongs will not be ordering from here again!!
Wanted to let the owners of this business know that after 20 years of using your service the last 6/7months of food have really really dropped! Been always using your delivery service I always get told 45mins but it's always an hour and is always cold and get told will get sorted next time blah blah! SO YESTERDAY SATURDAY 11/03/23 I DECIDED TO PICK IT UP. I WALKED IN AND THE SHOP WAS EMPTY THERE WAS A WHITE GENTELMAN ON THE COUNTER WHO TOOK 20MINS JUST TO ACKNOWLEDGE THAT I WAS THERE, HE WAS TO BUSY ON HIS PHONE. MY FOOD COST ABOUT £28 TOOK IT HOME AND IT WAS WORSE THAN DELIVERY SERVICE! THE SOUTHERN FRY CHICKEN WAS BLACK FROM THE INSIDE WHICH I KNOW IS BLOOD AS I HAVE WORKED IN KFC AND YOU HAVE TO CLEAN THE BLOOD SOMETHING WHICH YOU DONT DO! THE MIX KEBAB COST £8 FOR A BIT OF CHICKEN TIKKA FEW STRIPS OF DONNER AND 1 SEEK KEBAB! SKY HIGH PRICES BUT NOT A CLUE OF HOW TO GIVE GOOD FOOD OR SERVICE ! DIDNT WANT TO PUT THIS REVIEW BUT ENOUGH IS ENOUGH ! PIZZA WAS ALSO DISGUSTING AND THE CHEF HAD HIS HANDS IN THE BIN AND THEN STRAIGHT BACK TO MAKING PIZZAS WHICH IS ABSOLUTELY DISGUSTING!!!
Food quality used to be better few years ago, today was probably last order from your takeaway, food was delivered with a van, the guy took it from back of the van here he didnt had a thermal bag and of course everything was stone cold, disrespectfull to receive your order like that in a back of a van without a thermal bag.
I have been buying food from here for 2 years, last two times pizza was over cooked and last night I thought I will take pic and post it. Not everyone finish the pizza right away, mostly I eat half pizza at night and rest next day morning, if it overcooked like this when I reheat in the morning about once inch of the edges are not eatable. Don't take this as a complaint, its feedback for improvement and give sauce please even if people just buy just pizza
Black stale mushrooms on pizza
Chips taste like they have been fried about 4 times they were rock hard
Wedges stale
Burgers standard. Not ordering again.
I feel like the takeaway has gone downhill. The food was wet through and completely cold. The chicken was absolutely pink and not cooked properly. The donner tasted absolutely horrible and the wedges were not cooked properly.
Ordered last night the Donner was full off beard hair unbelievable please wear beard protection next time food is nice but please be careful
Place Pictures
ShahJahan Info
Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Health and safety
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair-accessible entrance
Offerings
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Halal food
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Late-night food
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Vegetarian options
Dining options
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Good for kids
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Toilets
Atmosphere
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Casual
Crowd
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Groups
Payments
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Cash only
Today
Opening Hours
| Monday | 06:00 PM - 01:00 AM |
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| Tuesday | 11:30 AM - 01:00 AM |
| Wednesday | 11:30 AM - 01:00 AM |
| Thursday | 11:30 AM - 01:00 AM |
| Friday | 11:30 AM - 03:30 AM |
| Saturday | 11:30 AM - 03:30 AM |
| Sunday | 11:30 AM - 01:00 AM |
How to go there
Location
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