Starbucks Coffee

+44 1932 590486

23 High St, Cobham KT11 3DH United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Strengths: 1. Friendly Staff: Despite some negative comments about staff behavior, one customer mentioned that the staff were nice and friendly. This indicates that Starbucks has successfully trained their employees to be polite and welcoming.

2. Convenient Locations: The comment mentions that the Starbucks is located in the heart of Cobham, indicating that Starbucks strategically selects prime locations for their stores. This allows customers easy access to their favorite coffee spot.

3. Good Selection of Food and Drinks: One customer commended Starbucks for offering a good variety of food and drinks. This indicates that Starbucks caters to a wide range of preferences, ensuring that customers can find something they enjoy.

Weaknesses: 1. Inconsistent Service: Several comments mention poor service experiences, such as wrong orders, missing ingredients, and inexperienced staff. This highlights a lack of consistency in providing quality service to customers. In a premium coffee shop like Starbucks, customers expect consistent and reliable service.

2. Lack of Attention to Detail: There are comments about missing caramel in a coffee and forgetting to add ice. These instances suggest a lack of attention to detail by the staff, leading to customer dissatisfaction. Attention to detail is crucial in the coffee industry, where customers have specific preferences and expect their orders to be prepared accurately.

3. Dirty and Unwelcoming Environment: One comment mentions that the seating area was dirty and unwelcoming. This reflects poorly on the store's cleanliness and overall ambiance. Providing a clean and comfortable environment for customers is essential for their enjoyment and willingness to return.

4. Inadequate Training: A customer implies that some staff members may lack proper training, resulting in mistakes and confusion when preparing orders. This indicates a need for Starbucks to focus on adequately training new employees to ensure consistent service and high-quality products.

5. Cold and Incorrectly Prepared Drinks: A customer complains about receiving cold and incorrectly prepared drinks. This suggests a lack of attention to drink temperature and quality control, which tarnishes the brand image. Customers expect their drinks to be made to standard and served at the appropriate temperature.

Overall, while Starbucks has strengths in terms of friendly staff, convenient locations, and a good selection of food and drinks, the weaknesses highlighted by customers mainly revolve around inconsistent service, lack of attention to detail, an unwelcoming environment, inadequate training, and quality control issues. Addressing these weaknesses can help Starbucks improve its overall customer experience and maintain its reputation as a leading coffee place.

Best TL Reviews

Pathetic, particularly one young member of staff! Refused to serve an iced latte without ice, claimed it was company policy even though I ordered on the app! Starbucks surely you can get better stafff

I am really disappointed as I am a member

And I had to go back 2 times and still got the wrong drink I ordered a caramel frappe and it dident come with caramel or whipped cream the barista was extremely moody and did not get my money back

We arrived before 5pm, it closes at 6pm. More than half the seating was closed off; the seating which was available was dirty and unwelcoming. A small tea was soooo milky that another had to be made. They complained that we asked to sit in a clean but closed spot. This is so different from the Starbucks in Weybridge. We would think thrice before returning. Do they want clients?

Poor service forgot to add Carmel in my coffee. That's not all I ask for cappuccino and was given latte. Why not learn about coffee first...☹️ Bad....

I was very disappointed at the service today. They had a bunch of trainees which I understand, being the weekend, but there didn’t seem to be anyone with experience to help them. I ordered a peach green tea lemonade which I have ordered there before with no problems. The person serving me asked one of the other people if they could do that and they said yes. She poured in the lemonade and then asked the person how much to put in. She then went to make the tea and then went to say to the person that she didn’t know how to make it. He then proceeded to see that there was no green tea. Now, I had spent my £3.35 on a peach -!green! - ice tea. She then just used another tea telling me that “it tasted the same” She obviously did not squeeze the tea bag, so therefore just added water to the lemonade. She then pumped some (I’m guessing) peach flavouring, shook it a bit, and put it in the cup. I ended up with some sugary, very watery, lemonade which tasted nothing like green tea and the slightest hint of peach. It was barely 3/4 full of the grande I paid for, so they obviously did the wrong amount and she forgot the ice. As they were trainees and it seemed like it was their first week, I couldn’t bring myself to complain, but i was very upset that I spent money on an overpriced drink which did not taste like what I asked.

Nice friendly staff, not my favourite coffee but nice still for a treat. Decent size location in the heart of Cobham with a good selection of food and drinks.

This place has gone down hill since all the Muppets that worked over the road in Costa moved in... no sugar for 5 days! No wooden spoons and now the dishwasher is always broken and I can't have my daily sit down coffee in a mug because no one knows how-to wash up by *^#king hand. On the flip side Costa has better staff now.

Paying 4 quid each for coffees and then realising by the time you get in the car that they are freezing cold, half filled, and the pumpkin spiced latte is filled with bits like a soup and tastes disgusting. As a chain you just can't mess up like this.