Starbucks

Services, A55, Bangor LL57 4BO United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks

Starbucks is one of the most well-known and popular coffee chains worldwide. It is known for its wide variety of coffee options, cozy atmosphere, and convenient locations. However, it is important to also acknowledge its weaknesses in order to provide a comprehensive analysis.

One of the strengths of Starbucks is its extensive menu. They offer a wide range of drinks, including coffee, tea, and specialty beverages. This allows customers to find something that suits their tastes and preferences. Additionally, Starbucks offers a variety of food options such as sandwiches, pastries, and snacks, making it a convenient spot for breakfast or a quick bite to eat.

Furthermore, Starbucks' staff is often praised for their friendliness and excellent customer service. Many customers appreciate the welcoming and helpful attitude of the employees, as it contributes to a positive experience. A comment mentioned a server named Sue who provided exceptional service and went above and beyond for the customers, which is a testament to the great staff that Starbucks often employs.

Cleanliness is another strength highlighted in the comments. Customers have mentioned that the toilets were clean and the cafe itself was well-maintained. This is important as it ensures a comfortable and enjoyable experience for customers.

However, Starbucks does have some weaknesses that have been brought up in the comments. One recurrent issue is being understaffed. Customers have frequently complained about long wait times for their orders, and it seems that the staff is overwhelmed, especially during peak hours or busy times. This can lead to delays and frustration for customers who are expecting a quick and efficient service.

In addition to being understaffed, there have been comments about the staff's lack of attentiveness and care. Customers have had to remind the staff about their orders, and some have even received incorrect orders. This lack of attention to detail and level of service can be disappointing and frustrating for customers, especially if they have paid for a specific item and receive something different.

Another weakness mentioned in the comments is the cleanliness of the store. Some customers have noticed dirty tables and have had to request cleaning cloths to clean up before sitting down. Additionally, the toilets have been described as smelly and in need of attention. A clean and well-maintained environment is important for customers to feel comfortable and have a pleasant experience, so these cleanliness issues can be seen as a weakness for Starbucks.

Lastly, there have been comments about rude staff members. Some customers have experienced unpleasant interactions with employees, which can greatly impact their overall experience. Rude behavior from staff can leave customers feeling unwelcome and may deter them from returning to Starbucks in the future.

In conclusion, while Starbucks has many strengths such as its extensive menu, friendly staff, and cleanliness, it is important to acknowledge its weaknesses as well. Being understaffed, lack of attentiveness, cleanliness issues, and rude staff members are areas that need improvement in order to ensure a consistently positive experience for customers. By addressing these weaknesses and focusing on providing excellent service, Starbucks can continue to thrive and maintain its position as a leading coffee chain.

Best TL Reviews

Very under staffed. Got breakfast but waited ages for our coffee as the staff were too busy with drive through customers and appeared to forget ours. Had to ask for cloth to clean our table as it was dirty. Was given cloth but no apology. Many tables in need of clearing. Toilets were in need of attention, really smelly. Overall not a nice experience at all

popped in for a quick takeout coffee. 3 staff there on duty, each as clueless as each other, waited and waited. only to find my order was on the counter for at least 5 min. no calling out names. zero apology when i complained just "theres your order" even managed to get my order wrong, tried to give me 2 when i'd paid for one. hopeless rude staff. stay well clear.

Ordered a vanilla chai with almond milk and blonde espresso, a caramel latte and a croissant. Chai had no vanilla or espresso, latte had no caramel and tasted burnt. Waited 27 mins for drinks with a closed drive thru. 3 members of my party have worked for Starbucks so was very disappointing experience.

Been to a lot of Starbucks in my time,but never have I seen such service by the staff,so friendly,so helpful,great hot chocolate,and brought over to our table with a big smile,couldn’t do enough for us ,especially a server called sue,keep up the great work

Lovely staff, great service. Clean toilets and the cafe itself was also clean and up to standards. Great starbucks

I like to spentime with friends there sometimes, they have big varieties of sandwiches as well cakes but unfortunately some of the stuff are rude don't know if because of their stress shifts between the drive through and in the caffe or just they are like that, that happened many times and with all people I know. Again and again the Caffe is not fully cleaned. In my opinion they should have more stuff when it's crowded

Editing

The stuff are becoming more kind and welcoming and apologising for the long wait, but the place is getting dirtier and dirtier. The fridges are so dirty from the inside where the cakes and muffins are exposed to such a dirty place. The toilets as well unclean,moreover the floor always not cleaned and the serving station full of coffe dripping. Imagine a barista serving you with a dirty apron, oh my god. I go there with friends but I ask for my drink to be in a take away cup but my last visit I saw flies over the coffe machine so I cancelled my drink and just sit with friends chatting. Ypu need people for cleaning guys, seriously. I won't go there anymore if the situation will stay the same. By the way I hope some of the boss go undercover there to see and discover his business soon . So shame

Kawa przepyszna jak zawsze w Starbucks. Miła obsługa.

Stopped for a quick coffee and I tried the egg bites as I was on the road. I will definitely buy those again as a snack