Quick Facts About Stones
Stones Place, based on the comments provided, has a mix of strengths and weaknesses that can be analyzed to gain a better understanding of the establishment.
Starting with the strengths, several comments highlight positive aspects of the café. One reviewer mentions that the food is delicious, reasonably priced, and arrives quickly even during busy times. This indicates that Stones Place provides efficient service and maintains good quality standards. Additionally, the café is described as being pleasant and not overcrowded, making it a comfortable place for customers to enjoy their meals. The staff is also praised for their excellent service, accommodating a large group without prior notice. This indicates that Stones Place is capable of handling unexpected situations and providing a positive experience for customers.
Another strength mentioned in the comments is the variety of food options offered at the café. The menu includes items such as cooked breakfast, jacket potatoes, and panini, catering to a wide range of tastes and preferences. This indicates that Stones Place has a diverse and appealing menu, increasing its potential customer base.
Moving on to the weaknesses, one recurring complaint is the owner's behavior towards customers. Several reviewers mention that he is rude, grumpy, and even shouts at elderly customers. This indicates a lack of professionalism and customer service skills, which can create a negative image for the café. The owner's insistence on cash payments, despite advertising card acceptance, is also mentioned as a concern. This inconsistency may lead to customer frustration and dissatisfaction.
Another weakness highlighted in the comments is the presence of a hair in a customer's food. This indicates a lapse in hygiene standards, which can greatly impact the reputation of Stones Place. Additionally, the insistence on a £5 minimum card spend can be seen as inconvenient and restrictive to customers who prefer to pay with card.
Overall, Stones Place has strengths in terms of efficient service, good food quality, a pleasant environment, and a diverse menu. However, the weaknesses, primarily surrounding the owner's behavior, inconsistency in payment options, hygiene issues, and restrictive card spending, can significantly impact the overall customer experience and the reputation of the café.
In order to improve, Stones Place should focus on addressing the weaknesses mentioned. The owner should work on improving their behavior towards customers, ensuring professionalism and courtesy at all times. Consistency in payment options should be maintained, with clear communication to customers. Hygiene standards should be prioritized, with increased attention to cleanliness and food preparation practices. Finally, considering removing or adjusting the minimum card spend requirement may provide more flexibility and convenience for customers.
By addressing these weaknesses and building upon their strengths, Stones Place has the potential to provide an enjoyable dining experience that attracts and retains customers. Reputation management and consistent improvement efforts are vital in maintaining a positive image in the highly competitive food service industry.
Best TL Reviews
Wow .Never have I come across such a rude man who tries to bully you into paying only buy cash..Even though they say they except card ect. He shouts at the elderly also about only paying in cash. He is miserable and we will never go there again.
More pleasant than Costa or Cafe Nero but beware they will try to get you to pay cash even though they do have a card machine.
Really nice food, reasonable prices. Not overcrowded and pleasant for a village cafe.
Agree with other reviewers. Asked to pay cash rather than contactless despite the sign on the door to the contrary. Asked if the frappe is sweet. Told yes. No it’s not! Surly service. Miserable. Do NOT visit here. They don’t deserve the business!
They catered for 9 people all eating and drinking different things with no notice during a busy lunchtime. The food arrived quickly and was delicious. Lovely service from all of the staff, very clean and very reasonably priced. Thank you ????
Hair in my gfs toastie. Weird £5 minimum card spend. Very grumpy and rude man behind the counter. Was staring at my gf and I while we were eating. Don’t come here bad experience will not enjoy. HAIR IN THE FOOD! SMH HAIR WAS ALSO SHORT WILL BE POSTING PHOTO
Very unwelcoming and when my wife went to pay they wanted cash and we’re not happy when she said pay by card, the quality of food was terrible the egg white was runny the sausages were cheap rubbish we were very disappointed and definitely will not go back.
Lovely food, your usual things like cooked breakfast, jacket potatos, panini etc.
Place Pictures
Stones Info
Amenities
Service options
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Outdoor seating
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Delivery
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Takeaway
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Dine-in
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible entrance
Offerings
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Coffee
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
Crowd
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Groups
Today
Opening Hours
| Monday | 08:00 AM - 05:30 PM |
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| Tuesday | 08:00 AM - 05:30 PM |
| Wednesday | 08:00 AM - 05:30 PM |
| Thursday | 08:00 AM - 05:30 PM |
| Friday | 08:00 AM - 05:30 PM |
| Saturday | 08:00 AM - 05:30 PM |
| Sunday | 09:00 AM - 04:00 PM |
How to go there
Location
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