Quick Facts About The Beech Tree Hotel
The Beech Tree Hotel certainly has some glaring weaknesses based on the comments provided. One of the most significant weaknesses is the poor service and attitude of the staff. Multiple reviewers mention disrespectful and unhygienic behavior from the staff, including mishandling of cutlery and allowing people to sit in reserved seats. This kind of behavior not only creates a negative dining experience but also shows a lack of professionalism and basic customer service skills.
Another weakness mentioned by several reviewers is the cleanliness of the premises. The floors are described as dirty and slippery, and the toilets are consistently flooded and filled with strewn toilet paper. This not only creates an unattractive environment for guests but also poses a safety hazard. The fact that elderly patrons and children have nearly fallen due to the slippery floors is a clear indication of the lack of attention to maintenance and cleanliness.
The lack of proper management is another weakness highlighted in the comments. Several reviewers mention that the restaurant was understaffed or poorly organized, leading to delays and confusion. In one instance, a group of people had to huddle together in their coats due to the lack of heating in the pub. This kind of mismanagement creates a poor atmosphere for patrons and can significantly impact the overall dining experience.
Furthermore, there are complaints about the communication and organization of the restaurant. One reviewer mentions not receiving a promised email with the Christmas day menu, and another mentions receiving a menu with errors. The lack of clear communication and organization is evident in the confusion surrounding the reservation and seating process on Christmas day. This lack of attention to detail and organization further adds to the dissatisfaction of the customers.
On the other hand, there are some strengths mentioned in the comments. One reviewer positively mentions the quality of the food, specifically praising the beef. Additionally, there is mention of a play area for kids and a coloring book to entertain young patrons, indicating some effort to cater to families.
Another strength mentioned is the presence of activities such as a pool table, snooker table, and dart board, as well as the availability of great beer. These amenities create an opportunity for customers to engage in entertainment while visiting the pub.
However, it is clear that the strengths mentioned in the comments are overshadowed by the numerous weaknesses. The negative experiences related to service, cleanliness, management, and communication greatly outweigh the positive aspects of the food and entertainment options.
In conclusion, The Beech Tree Hotel has significant weaknesses when it comes to service, cleanliness, management, and communication. The disrespectful and unhygienic behavior of staff, the unclean premises and toilets, the lack of proper management and organization, and the poor communication and organization all contribute to an overall negative dining experience. While there are mentions of decent food and entertainment options, these strengths are not enough to overcome the substantial weaknesses.
Best TL Reviews
Absolutely awful. We were a family of 10 who had booked for Christmas day to be told on arrival that our table wasn't ready. Then told we can't keep places we have to take whoever comes in although we had paid a £120 deposit.The way I was spoken to was shocking and my children were discussed. The lady/person running the place had no manners and appeared drunk serving us.the premises were filthy dirty floors were slippery and the toilets were flooded. I wish I had an opportunity to thank the chef though as if the place had any proper management the food would be lovely. We will never step foot inside the place again
Nice food, awful service and attitude from the floor staff and overall it brought down the atmosphere. The negative effects of the surrounding environment really didn’t make it family friendly or just anything of entertaining. We booked a table in advance only to see that it was taken.
Once again, the food was great but the fact we had to put 2 orders of 5 servings when they could have taken our order in just one go really did prove sloppy craftsmanship in catering.
The toilets were just as sad looking as the staff, toilet paper strewn everywhere wherever you turned, it looked genuinely depressing. My grandmother and grandfather nearly fell a few times due to the consistent flooding and soggy paper whilst my 10 year old cousin slipped TWICE.
Anything you eat here is met with poor plating and presentation when given to the customers. The staff were just as disgusting as the toilets. Anything you rate the beech inn from one star to a five, it’ll be nothing short of a miracle.
Unfortunately it wasn't great. Most of the lights were off, just a couple over the bar area. The rest of the pub was in near darkness. I can understand that the costs of running a pub must be high af present, but I heard a staff member say they were freezing! With a group of people all huddled together in their coats, the yelling over the music was too much. I couldn't stay there all evening as originally planned. Hoping things will improve in the new year.
First time at the beech tree and the meals were disgusting and unhygienic. Some meals didn't even arrive at the table and the staff were disrespectful and unhygienic with the cutlery. Family's were separated from one another due to the staff letting people sit on there booked seats. Booked a full table of 10 people and they told us they had let people sit on our table even though we had booked that table in advance. One member of staff was shouting and causing a scene for no reason when we asked for drinks and were our table was as someone was sitting in our booked seats. Would not recommend at all!!
Fab Sunday lunch, three courses £12.95. It was lovely ???? beef was amazing.
There's a little play area round the side for kids, and my boy had a colouring book to keep him entertained.
Good pub, has a pool and snooker table and dart board. Great beer. Clean building
Poor service. My family or I will not be returning.
After booking and paying the deposit, I was advised I'd recieve an email with our Christmas day menu. I'm still waiting! My brother in law managed to get hold of a menu which did not come without errors! So poor was the menu I needed to call to work out what was actually being offered. To my surprise THE OWNER could not confirm and got the chef to call me. This did not settle me well for the service ahead and had serious reservations and considered cancelling.
I gave them the benefit of doubt and went ahead with the booking, however, My dissatisfaction did not end there. Upon arrival Christmas day, we were met with a 20min delay. Mortified, we watched the staff dress a table for us. While there were several tables already dressed and ready but not a party if 7 who had pre booked weeks earlier?! After being ignored the first time I asked why, only to be fed the excuse of not knowing if they were going to be open! This resulted in 7 of us squished on a table built for 6!!
Food finally arrived, which there was little complaint but was nothing more than mediocre. Dishes were left on out table for over 30mins and after 2.5 hours was still waiting for dessert! Which we eventually asked to be boxed up to take home, we forfeited our cheese board as the wait was not worth it.
Poor management all round! Staff were lovely and friendly but were also complaining of their service. I should've cancelled and lost out on the deposit instead of wasting over £300 on a service that my 12 year old daughter could've pulled off better.
Both myself and my sister's family decided to do Christmas a little different this year and go out for our dinner, we chose the Beech Tree given it was local, we have never heard of any bad reviews and if we wanted we could all walk there and back. We called and reserved the table.
We later found out the chef had left but this wouldn't be an issue but would be amending the menu and getting this out to us. We eventually got a menu but there were errors in it. After my sister speaking to the Chef, she was reassured everything would be OK. Not even the Land lady was able to reassure us, giving that everything we knew to date was because we chased for this information. Her exact words were "I'm the owner, well me and my husband so if you have any problems you can speak to him"!
Against our better judgement we didn't cancel, we turned up at 12:30 Christmas day, ready to be seated, just to stand at the bar for 20 minutes and then watch the waitress dress a table!! My husband asked the bar lady, why are we waiting? We have reservation and she shrugged her shoulders and walked off. We eventually managed to get seated, by this time were all annoyed at the wait. The main course was amazing, I can't deny that, everything else was just OK. The plates were left on the tables for far too long, I think main course was left there for over 30 mins after we we're done.
All in all our experience has been awful from start to finish, we paid over £300 to spend our Christmas day there, you would have got a better service for far less anywhere else. Will absolutely most definitely not be returning.
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The Beech Tree Hotel Info
Amenities
Service options
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Outdoor seating
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Dine-in
Highlights
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Bar games
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Live music
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Quiz night
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Offerings
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Alcohol
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Beer
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Wine
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 02:00 AM - 11:00 PM |
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| Tuesday | 02:00 AM - 11:00 PM |
| Wednesday | 02:00 AM - 11:00 PM |
| Thursday | 11:00 AM - 11:00 PM |
| Friday | 11:00 AM - 12:30 AM |
| Saturday | 11:00 AM - 12:30 AM |
| Sunday | 11:00 AM - 10:00 PM |
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Location
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