Quick Facts About Town Wharf
Town Wharf place has several strengths and weaknesses based on the comments provided.
One of the main strengths of Town Wharf place is its location. With a rating of 10/10 for location, it is clear that many visitors appreciate the setting right by the water. The riverside location provides a serene and picturesque atmosphere, offering great views for patrons to enjoy. The proximity to the River Thames adds to the charm of the pub and makes it an ideal spot for evening drinks with friends and family.
The staff at Town Wharf place also receive high praise, with a rating of 10/10 for overall service. The friendly and welcoming nature of one of the staff members is highlighted as a positive experience. This member of staff is described as amazing and is credited with saving the day for one customer. However, there are also complaints about another staff member who is described as disinterested and unwelcoming. This inconsistent service and attitude from the staff could be seen as a weakness of Town Wharf place.
Another weakness mentioned is the availability of food. The reviewer states that the kitchen was closed early in the evening, forcing them to go elsewhere for food. This lack of availability and failure to inform customers in advance is seen as a negative aspect of the pub. Additionally, there are complaints about the chef being off sick and resulting in no food being available. This inconsistency in food availability and stock shortages, such as running out of crisps, can be viewed as a weakness of Town Wharf place.
The cleanliness of the pub is also mentioned as a weakness. There are complaints about cobwebs on the balustrades and seats of the deck. While the owners claim that they have cleaned the cobwebs, the reviewer argues that it is not a valid excuse and compares it to saying the kitchen can never be clean because it is constantly in use. This lack of maintenance and attention to cleanliness can detract from the overall experience and is seen as a shame.
However, there are positive comments about the atmosphere and ambiance of Town Wharf place. Several reviewers mention enjoying their time at the pub in the past and describe it as a quiet and off-the-beaten-track location. The pub is also praised for its well-priced drink selection, particularly for being a Sam Smith pub. The presence of a pool table and a well-lit interior are additional positive aspects, making it an attractive choice for those who enjoy the Sam Smith drinks menu.
In conclusion, Town Wharf place has strengths in its location, with great views and a serene surrounding. The staff receive high praise for their friendliness and great service, although there are complaints about inconsistent attitudes from certain members. Food availability, cleanliness, and maintenance are areas where the pub could improve. Overall, the pub has potential but needs to address these weaknesses in order to provide a consistently positive experience for customers.
Best TL Reviews
Such a shame that the attitude of one particular staff member can have such a negative impact on the experience of what could be an amazing pub. Disinterested, and unwelcoming are two words I’d use to describe my experience with the dour looking, older member of staff. It wasn’t just with me, she seemed to take a dislike to anyone that walked into the bar when I passed through. One of the members of staff was amazing however, and actually saved the day for me. His friendliness and great manner was the reason I returned and also bought food. Service, apart from with the Asian gentleman, certainly wasn’t the first priority here. I ended up going to The London Apprentice, a mere 3 minute walk away, and the service there was amazing! Great views and great attitude. Town Wharf has the great views, but not the great attitude however, apart from when the young Asian gentleman was around however. It was nowhere near as busy as the London Apprentice, and to me it’s probably obvious why. Such a shame!
1. For Location 10/10
2. For staff 10/10
3. Food Availability 6/10 - kitchen was closed very early evening , which made us to shift somewhere else ... This can be informed by staff while someone checks in
Overall great place for evening drinks with friends and family... Serene surrounding / river Thames / good staff.. We enjoyed thoroughly ...
Lovely setting right by the water. Perfect spot sitting at the deck on a sunny day - except the balustrades around the deck and seats are filled with cob web... surely it just need a quick clean... such a shame for the pub, it really brings the whole experience down.
The owners have responded by saying the cobwebs has been cleaned, but that it is by the water so spiders will form the webs...well, it's like saying the kitchen is never gonna be clean because it's in constant use...
Let's hope the next customer has a much better experience, because it does have a lot of potential!
Once again this disappoints...went there over lunch yesterday only to be told the chef is off sick until Monday so no food. What a joke... Oh & out of stock of crisps too.... hahaha. Sad but true. Myself, partner & another couple moved on to The London Apprentice & had a lovely meal.
Many a happy Sunday afternoon here on the river terrace, when I lived in the area abt 7 years ago now.. Always a quiet place as off the beaten track. Used to enjoy some organic wheat beer on tap, from memory I thought is was German. I suppose looking at the building now it is a bit Black Forest style with the dark wood so maybe I was mistaken. Good times anyway
This review is based on getting a drink here, not the food. The Town Wharf is a Sam Smith pub so, naturally, has the same well-priced drink selection as you'd come to expect. The position of this one is particularly noteworthy as it's on the Thames, with a really nice seating area outside. Inside, there's a pool table and it's well lit (slightly darker than other pubs in the area). On a Saturday afternoon, it also seems to be quite quiet. If you want a drink alongside this part of the Thames, and enjoy the Sam Smith drinks menu, then this would be an excellent choice.
Was quiet when we visited at 2 pm on a Sunday, but possibly because it was the only pub not showing the football! It deserves to be better attended as it's got a glorious riverside situation with lovely new terrace. I love a Sam Smith's pub. Always beautifully appointed and great value drinks!
Magical place with stunning view. We tried just the chicken burger with chips following with few beers and everything was perfect. It's my favourite pub so far and it wasn't my last visit. Love it.
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Town Wharf Info
Amenities
Service options
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Dine-in
Offerings
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Alcohol
Dining options
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Outside food allowed
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Seating
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 02:00 AM - 11:00 PM |
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| Tuesday | 02:00 AM - 11:00 PM |
| Wednesday | 02:00 AM - 11:00 PM |
| Thursday | 02:00 AM - 11:00 PM |
| Friday | 02:00 AM - 11:00 PM |
| Saturday | 02:00 AM - 11:00 PM |
| Sunday | 02:00 AM - 10:00 PM |
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