Trio Patisserie

+44 7588 657565

3 Whip-Ma-Whop-Ma Gate, York YO1 8BL United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Trio Patisserie

Trio Patisserie is a small café that offers a selection of sweet treats and coffee. Based on the comments provided, we can analyze the strengths and weaknesses of the establishment.

Starting with the strengths, it is evident that Trio Patisserie has a good selection of sweet things. Customers appreciated the red velvet cake and found the coffee to be delicious. This indicates that the café has successfully developed quality recipes and flavors that customers enjoy. The comment about the café being a lovely warm place suggests that Trio Patisserie offers a cozy and welcoming ambiance for its customers.

Another strength of Trio Patisserie is its friendly and welcoming staff. Multiple comments mention the staff's kindness, warm welcome, and hard work. This indicates that the staff members have good customer service skills and make an effort to create a positive experience for customers.

Seating availability is also mentioned positively, with one customer stating that they were able to get seated without any issues. This suggests that Trio Patisserie effectively handles customer flow and ensures that tables are available for customers to enjoy their food and drinks.

Moving on to the weaknesses, one recurring issue is the quality of the coffee. While some customers found the coffee to be good, others had negative experiences. One comment mentions that the Turkish coffee was just "okay" and not the best. Another customer criticized the large iced Americano, stating that it tasted poor, overbrewed, and had a sour aftertaste. These comments indicate that there may be inconsistencies in the coffee quality at Trio Patisserie.

The restaurant also received negative feedback regarding the behavior of the waitstaff. One customer described a waitress as rude and unfriendly, and mentioned that they were not the only ones who had been treated poorly. Negative reviews regarding staff behavior can significantly impact a business, as it creates a negative impression and discourages repeat visits.

Another weakness highlighted in the comments is the weird and offensive cocktail menu descriptions. A customer found the descriptions to have misogynistic vibes and suggested that Trio Patisserie should re-evaluate this for the future. Offensive content in menu descriptions can alienate potential customers and harm the café's reputation.

Additionally, one comment mentioned that a pastry, specifically the Pan ò Chocolate, felt mass-produced and tasted cheap and soggy. This implies that there may be quality control issues with some products at Trio Patisserie, which can negatively impact customers' perceptions of the café.

In summary, Trio Patisserie has several strengths, including a good selection of sweet treats, delicious coffee, and a friendly and welcoming staff. The café also effectively manages seating availability. However, weaknesses exist in terms of inconsistent coffee quality, rude waitstaff, offensive cocktail menu descriptions, and potential quality control issues with some products. Addressing these weaknesses will be crucial for Trio Patisserie to improve its overall customer experience and reputation.

Best TL Reviews

Not a bad coffee. Good selection of sweet things. A bit small but we got seated ok.

Amazing coffee, delicious red velvet cake. The staff is extremely friendly and welcoming.

Turkish coffee was okay, not the best to be fair! The waitress was rude and unfriendly! After reading through the reviews turns out we were not the only people who have been treated horribly! Not coming back for sure!

I was just passing through that I saw the Trio Patisserie.. lovely place. All the products are definitely delicious. I am happy to meet with the staffs who are sharing kindness with people. Highly recommended ????

The food was okay for the price we paid, however we were a bit shocked at the weird cocktail menu descriptions that had quite offensive and misogynistic vibes about them. Could do better and re-evaluate this for the future?!

What a lovely warm welcome staff we're working very hard on Saturday when we sat and had a lovely coffee and late lunch.

Nothing was any trouble for the staff.

Been here a few times over the lady few years,

Well mannered staff even when under pressure a credit to the management they deserve more than five stars I would say 10 ????.

Look forward to visiting again thankyou.

The ladies who were working were fabulous, no problems with service at all. However the Pan ò Chocolate i had looked fresh and warm, but felt mass produced and tasted pretty cheap and soggy, the coffee, i asked for a Large Iced Americano. I got what i ordered but the coffee tasted really poor. There was a sour after taste which lingered and the coffee its self tasted over brewed to burned. There are so many coffee shops nearby offering a better quality, therefore i would not go here again due to the poor quality of the products i bought.

A warm simit (the round bagel like ring), a hot Turkish coffee and a cold sunny day in York under the outside warming heaters. What could be better?

A year later and back yet again in the warm winter sun. Still a favourite place for a Turkish coffee and a warm simit.