Victoria Grill & Cafe

+44 1609 780293

299 High St, Northallerton DL7 8DW United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Victoria Grill & Cafe

Victoria Grill & Cafe has received mixed feedback from customers, which highlights both its strengths and weaknesses. It is important to consider these comments when evaluating the overall performance and quality of the place.

One of the main weaknesses mentioned by customers is the delay in delivery and the long waiting times. Customers reported waiting for over two hours for their food to arrive, which is unacceptably long. Additionally, the fact that the restaurant contacted the customers twice to inform them that certain items were unavailable shows poor planning and organization. This indicates that Victoria Grill & Cafe struggles with handling orders efficiently and ensuring all necessary ingredients are in stock.

Some customers also expressed dissatisfaction with the quality of the food they received. Complaints included cold and soggy chips, undercooked fish, and incorrect orders. These issues suggest that there may be problems with consistency in food preparation and attention to detail. The comment about the fish being overcooked indicates a lack of skill in cooking techniques, resulting in a negative dining experience for the customer.

Another weakness highlighted in a customer's comment is the use of offensive language by a staff member. This suggests a lack of professionalism and customer service training within the establishment. Failing to apologize for such behavior further demonstrates a disregard for customer satisfaction.

However, there are also positive comments that highlight the strengths of Victoria Grill & Cafe. Customers praised the portion sizes, describing them as huge, even for kids' meals. This suggests that the restaurant provides generous servings, which is appreciated by customers who value value for their money.

Some customers also expressed satisfaction with the quality of the fish and chips, describing them as crispy battered cod and proper chunky chips. These positive comments indicate that when Victoria Grill & Cafe performs well, they are able to deliver tasty and well-prepared dishes.

Another strength mentioned by a customer is the on-time delivery of their meal. They reported receiving their food hot and by a cheerful delivery person. This positive feedback suggests that Victoria Grill & Cafe has the capacity to provide satisfactory delivery service when all aspects of the order are properly managed.

In conclusion, Victoria Grill & Cafe has both strengths and weaknesses based on customer comments. The weaknesses include significant delays in delivery, unavailable items, inconsistent food quality, offensive language by staff, and a lack of professionalism. On the other hand, the strengths include generous portion sizes, when available, and the ability to provide tasty and well-prepared dishes, as well as on-time and hot delivery in some cases. It is evident that improvements need to be made in terms of organization, consistency, and customer service in order to address the mentioned weaknesses and enhance the overall dining experience at Victoria Grill & Cafe.

Best TL Reviews

First and last time I order from them.

Ordered food to be delivered. Order put through at 17:20. Still hadn't arrived by 19:00. An hour after we ordered they rang us and told us they didn't have any burgers and I'd have to have fish instead. Then another 30 mins later they ring and tell us they have no bread buns. Basic items on the menu not available despite being available on the app. We waited 2 hours+ for food. Not up to scratch. Clearly unable to handle a simple order and get it out promptly, basic items not available (how do they have no bread!?) Embarrassing. Countless better places to eat and order from in Northallerton.

When our food finally arrived 2 hours late,r it was just fine. Warm but not hot. They forgot one of our items and got two of the items incorrect. An absolute farce.

Asked for well done fish and chips , won’t be getting them again, soggy and half cooked ????????

Just had fish and chips from Victoria, had them from here before and were OK but this time shocking. Chips were cold and soggy, my daughter asked for a battered sausage and scraps and got neither, ended up with a plain sausage which was half of her little boys. Sat waiting and someone behind the counter was swearing like mad and then realised I was sat there but never apologised for using offensive language. Never going again.

The portions are just huge even the kids meals, prefect chips beautiful fish what more can i say.

I used to travel miles for this chip shop! It’s now a disaster! Way way way over cooked fish. I haven’t eaten all day but can’t eat this! Sorry I won’t EVER be back.

Fish, chips, currey sauce, plus a can of diet coke...

Just happened to drive through Northallerton tonight (06-10-21) after a week exploring Yorkshire Dales, looking for somewhere to grab a meal before driving through the night back to Portsmouth where I live and stumbled across this fish and chip shop

Crispy battered cod, proper chunky chips, portions was bigger then expected. Will return to this shop when next in the area

Great little fish n chip shop. Lovely fish ( and chips)

I have long since said we need a decent fish and chip shop that offers home delivery in Northallerton. I was very happy with my meal delivered on time and nice and hot by a very cheerful delivery guy. Bravo Vicki grill for stepping up and successfully I might add, thanks guys . I would recommend .....