Welcome Inn

+44 1708 455794

49, Hornchurch RM11 1TP United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Welcome Inn

Strengths: 1. Space and cleanliness: The commenter mentioned that the restaurant has plenty of space and is spotless. This indicates that Welcome Inn has a well-maintained and clean dining area, which can enhance the overall dining experience for customers.

2. Amazing food: Another commenter praised the food at Welcome Inn, describing it as "amazing" and giving it a 10/10 rating. This suggests that the restaurant offers high-quality and delicious Chinese food that customers enjoy.

3. Regular customer: The first commenter mentioned that they had such a great experience that they plan to make Welcome Inn their regular restaurant. This shows that the restaurant has loyal customers who are satisfied with their experience and are likely to return in the future.

4. Friendly staff: Multiple comments mentioned the staff at Welcome Inn as being friendly and pleasant. This indicates that the restaurant has a positive and welcoming atmosphere, which can contribute to a pleasant dining experience for customers.

5. Customer service: Some comments praised the customer service at Welcome Inn, highlighting that the staff was attentive and went above and beyond by taking group photos and singing happy birthday. This indicates that the restaurant values customer satisfaction and aims to provide a positive and personalized experience.

Weaknesses: 1. Dry food and lack of meat: One commenter mentioned that the food at Welcome Inn was dry and lacked meat. This suggests that the restaurant may have inconsistencies in their food quality and portion sizes, potentially leading to dissatisfaction among customers.

2. Rude customer service: Another comment described the customer service as rude and lacking attention to customers. This indicates that some individuals may have had negative experiences with the staff, leading to a less than welcoming atmosphere at times.

3. Increased prices: Although the food was praised, there was a comment stating that the prices at Welcome Inn were slightly high. This suggests that the restaurant may be perceived as expensive by some customers, potentially deterring them from visiting frequently or at all.

4. Declining food quality: One customer mentioned that the food at Welcome Inn has declined in quality since changing ownership. This indicates that the restaurant may have experienced a decrease in food standards, which can lead to disappointment and loss of customer loyalty.

5. Incorrect orders and food allergies: The same commenter mentioned that their orders were repeatedly wrong, which can be frustrating, especially if a customer has a food allergy. This suggests that Welcome Inn may have issues with accuracy and attention to detail when taking orders.

Overall, Welcome Inn has strengths in terms of space and cleanliness, delicious food, loyal customers, friendly staff, and customer service. However, there are weaknesses in the form of dry food and lack of meat, rude customer service, increased prices, declining food quality, and issues with order accuracy and food allergies. These weaknesses should be addressed by the restaurant to ensure a consistent and satisfying dining experience for all customers.

Best TL Reviews

I went here yesterday evening for a family dinner & had a lovely time. They have managed dine in really well with plenty of space. Everything is spotless and the food was amazing! This will now be our regular, could not fault anything at all!!

Food is ok but very dry and hardly found any meat! Customer service was very rude and they don’t have any time to pay attention to customer and just take the order in a ruthless way. Not very welcoming and miserable staff! Think twice next time!

Great food and lovely staff, always a favourite

Customer service fab. Really delicious Chinese food. This is coming from someone who isn’t a fan of Chinese food. Would say the prices are slightly high. But the food really is 10/10. So it’s worth paying for. Really busy in their tonight for a week night. Would come back.

Was my favourite local restaurant. Sadly this restaurant changed hands and the food is now well below par. Thankfully they distracted me with the worst customer service I’ve ever been subjected to. Repeatedly got orders wrong - terrible if you have a food allergy. I’ve given up.

First used the Welcome Inn 25 yrs ago when mum dad Gar Charlene and Mae Ling were there haven't been in for several years for different reasons but happy to say it's still the best Chinese we've ever used, glad to say we'll be back again soon!!!

Food delicious, great price, place was packed ...good sign. Friendly, friendly staff ! Took pic of group without us asking. Sang happy birthday to my friend with music and it wasn't planned arrhh! ???? there great ...go back again, and again.????????

Great food, nice staff and pleasant atmosphere. Been going there for many years.