Wing Wah

+44 1563 538929

91 Whatriggs Rd, Kilmarnock KA1 3RB United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Wing Wah

Wing Wah Place, based on the comments provided, has both strengths and weaknesses. In order to analyze these, we will examine them in terms of three categories: food quality and value, customer service, and efficiency.

Starting with food quality and value, the majority of the comments indicate that Wing Wah Place offers good food at reasonable prices. Customers appreciate the taste and value they receive from their meals. One commenter also mentions that they have never had a bad meal from Wing Wah Place and highly recommends it. This consistent positive feedback on the quality of the food is a significant strength for the restaurant.

Moving on to customer service, there are mixed reviews. On one hand, some customers praise the friendly staff, while others criticize the difficulty of contacting the restaurant to place an order. One comment mentions that the restaurant is not open at the advertised times and that phone calls often go unanswered. This inconsistency in customer service can be seen as a weakness, as it can frustrate and inconvenience customers who are trying to order. However, it is worth noting that the positive comments on friendly staff highlight a potentially redeeming quality for the restaurant.

Lastly, we will examine the issue of efficiency. Unfortunately, several comments point to long waiting times for both takeaway and delivery services. One customer mentions waiting over an hour in the shop, while another expresses dissatisfaction at the wait time for delivery. These comments suggest that efficiency could be a weakness for Wing Wah Place. Additionally, one comment points out that their order had not even been started after an hour of waiting. This lack of organization and preparation is a significant flaw that impacts the overall customer experience.

When considering the strengths and weaknesses of Wing Wah Place, it is clear that there is room for improvement. The restaurant shines in terms of food quality and value, as customers consistently raved about the taste and pricing. However, customer service and efficiency appear to be weaknesses that need to be addressed. Issues such as difficulty in placing orders and long waiting times have been raised by multiple commenters, indicating a recurring problem.

To address these weaknesses, Wing Wah Place could consider hiring more staff to handle the influx of orders during peak hours. This would help to alleviate waiting times and improve customer satisfaction. Additionally, they should ensure that their opening hours are accurately advertised to avoid any confusion. Increasing accessibility for customers to place orders, such as offering online ordering through third-party delivery platforms, could also improve customer service. By addressing these weaknesses and building upon their strengths, Wing Wah Place can work towards creating a more positive and efficient dining experience for their patrons.

Best TL Reviews

Used to be a good takeaway, but has become one of the slowest in the whole of Kilmarnock. At least others will tell you that there is a waiting time, but after an hour, (and them calling me back to ask if I was still waiting) and finding out that my order hadn't even been started, well, this is the last time I will be using them. Nearly two hours for a simple order on a night that they weren't particularly busy. Will find a new one to order from!

Very gd food at reasonable prices.

Never had a bad meal and delivery comes quickly xxx???? ????

Good food but what a pain in the neck attempting to call to order. Never open at the time advertised and when you call them the phone rings out. Lost count of the times I’ve ended up calling elsewhere and it’s a shame because the food here is great.

Like last week which i thought might have been a one off. Had to wait over an hour in shop. Then salt and chilli chicken wings were raw in middle. I understand they are busy so why not employ help to alleviate this problem. Been going there for years but dont think i will again.

Great food, good value and friendly staff. Delivers but only if you call them direct, not on just eat or any of those sites. Oh and its closed on Tuesdays.

I've never eaten here but its clean inside and the staff are friendly..

Never ever had a bad meal from here and been using it for years highly recommended but like most popular places really busy in peak hours. Worth the wait