Quick Facts About Zivales & Veronica Inc.
Zivales & Veronica Inc. is a nail salon that has received mixed reviews based on the comments provided. In order to assess the strengths and weaknesses of the salon, it is important to consider the key points raised in the comments.
Starting with the strengths, there are several positive aspects mentioned by customers. Firstly, the salon is described as spotless and clean. This highlights a commitment to maintaining a hygienic and pleasant environment for customers. A clean salon can create a positive impression and contribute to a positive overall experience. Additionally, one customer mentions that the manicurist did an amazing pedicure, indicating a level of skill and expertise in the technicians employed by Zivales & Veronica Inc. This is an important strength as it suggests that the salon has capable staff who are capable of delivering quality services.
Another positive aspect mentioned in the comments is the pleasant demeanor of the manicurist. Customer service and the attitude of staff members can greatly impact the overall experience of clients. A friendly and pleasant manicurist can make customers feel welcome and comfortable, enhancing their overall satisfaction with the salon. The fact that one customer mentions having a good experience every time they visit the salon suggests that the salon consistently delivers in terms of customer service.
Moving on to the weaknesses, there are several issues mentioned by customers that need to be addressed by Zivales & Veronica Inc. Firstly, there are complaints about the pricing of services. One customer mentions feeling ripped off and charged $70 for a powder manicure, while another customer states that they were charged a fortune for a mediocre result. These comments highlight a potential weakness in the salon's pricing strategy, suggesting that it may be overcharging for services that do not meet customer expectations. This can result in negative reviews and deter potential customers.
In addition to pricing concerns, there are also complaints about the quality of the services provided. One customer mentions that their three-year-old's nail polish easily came off after a bath, indicating that the manicure was not long-lasting. Another customer describes their nails looking terrible after a visit to the salon. These comments raise questions about the skill and expertise of the technicians at Zivales & Veronica Inc. Inconsistencies in the quality of services can result in dissatisfied customers and negative reviews, which can harm the reputation of the salon.
Other weaknesses mentioned include long wait times and issues with appointment management. Waiting over 40 minutes, despite having made an appointment, can lead to frustration and dissatisfaction among customers. Additionally, the comment about being seated for a pedicure before being informed that the salon does not do acrylics or fill-ins suggests a lack of communication and organization within the salon. These issues can negatively impact the overall customer experience and should be addressed by Zivales & Veronica Inc.
Another weakness highlighted in the comments is the unprofessional behavior of the staff. Customers mention instances of employees being unsanitary, using unclean tools, and even speaking negatively about customers in another language. This kind of behavior is absolutely unacceptable and reflects poorly on the salon as a whole. It is crucial for the management at Zivales & Veronica Inc. to address these issues and enforce a professional code of conduct among their employees.
In conclusion, Zivales & Veronica Inc. has both strengths and weaknesses based on the comments provided. The salon is praised for its cleanliness, pleasant manicurists, and good customer service experiences. However, there are concerns regarding pricing, quality of services, wait times, appointment management, and unprofessional behavior by staff members. Addressing these weaknesses and improving upon them will be crucial for the salon to enhance its reputation and provide a better overall experience for customers.
Best TL Reviews
I recently went to this place to get a powder manicure. They ripped me off and charged $70. It's one thing if they actually did a good job, then I would be happy to pay that, but they didn't! They told me that removing the polish and tip was included. Any other place charges $40 (no charge for removing polish)!!
The salon was spotless and clean. The manicurist was very pleasant and did an amazing pedicure.
Charged a fortune to do my 3 year old nails and then she took a bath and it all came right off!! Terrible
the worst nail experience of my life. for starters, i waited over 40 minutes to be seated and that is even with making an appointment. the women began doing my nails and all she was doing was pulling skin off of my nails until the point that they were bleeding and then she proceeded to put alcohol on them which made them burn terribly. she was being extremely unsanitary, passing around tools with other employees who were doing nails and not even attempting to clean them and her hands were sweating all over me, it was absolutely disgusting. i wish i was kidding when i tell you she not only tipped over the nail polish bottle once and spilled it, but TWICE. and even after all that my nails look like $hit.
Im a little 50/50 with this salon. I walked in and asked for a fill in and a regular pedicure, they start with my pedicure and then mid process, they tell me that they dont do acrylics or fill ins….So why would you seat me after i almost finish my pedicure? Also Its $25 for a Regular pedicure. I would understand if they were on the high end but they aren't. BUT i will say, Melanie did a great job on my pedicure.
I love this place! I come here every week, and have a good experience everytime.
Manager was very dishonest with me in store. When I called before she said she would honor a gift card (given the date and details) and wrote it down. Once I made the treck, she denied doing any of it. I assume she wanted me to come, and if I'm there anyway, I'll pay. Nice colors, but bad etiquette.
The workers are absolutely obnoxious! They give so much attitude! One of them even spoke about me to a coworker in Spanish, and I understood what she said and told her so and said it's not ok to talk about people. My manicure chipped the next day. I would NOT reccomend!
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Zivales & Veronica Inc. Info
Amenities
Accessibility
Planning
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Appointments recommended
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | Closed |
| Sunday | 10:00 AM - 06:00 PM |
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