Acton Cafe

+44 20 8992 2405

216 Horn Ln, London W3 6PL United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Acton Cafe

Acton Cafe, based on the provided comments, has several strengths and weaknesses that can be discussed. Starting with the strengths, one of the most notable aspects of the cafe is its efficient and prompt service. According to one customer, their order arrived hot and quickly when ordered through UberEats. This indicates that the cafe has a well-organized system for delivery, ensuring that food is prepared promptly and reaches customers in good condition.

Additionally, the cafe is praised for its breakfast options. The big breakfast and sausage rolls were mentioned positively, with the food being described as decent and tasty. The fact that everything was packaged nicely without any spills indicates good attention to detail in terms of food presentation. This attention to detail can contribute to a positive dining experience as customers feel that their meals are prepared with care and delivered with professionalism.

In terms of customer service, Acton Cafe appears to have a positive image. The lady who serves at the till is commended for being kind, professional, and attentive towards customers. This creates a welcoming atmosphere for visitors and encourages repeat business. Moreover, another customer mentions that the staff in general are friendly and attentive, making the experience pleasant.

Another strength of Acton Cafe is its location. Being situated next to Acton Main Line station provides convenience for commuters and passersby, making it easily accessible for those in the area. This can attract a steady stream of customers and contribute to a thriving business.

On the other hand, Acton Cafe has some weaknesses that need to be addressed. One customer recounts multiple negative experiences, both with their eat-in meal and takeaway order. Their eat-in order was repeatedly delayed, indicating a lack of efficiency in the kitchen. Additionally, they received the wrong order for their takeaway, leading to frustration and waste. This suggests that there might be issues with order accuracy and communication between the kitchen and staff members.

Furthermore, another customer provides a strong negative review, advising others not to eat at Acton Cafe. They describe the staff as rude and inattentive, even sharing an incident where they had to clean the table themselves. The aggression and impatience displayed towards an elderly customer is also a concerning behavior that can create a negative impression and result in lost customers. Additionally, the customer notes that the cafe was dirty, implying a lack of cleanliness and hygiene standards, which can be detrimental to the reputation of the establishment.

In terms of value for money, one customer mentions that while they had a decent experience, they have had better value for money in terms of food quality and portions elsewhere. This suggests that Acton Cafe might need to rethink their pricing strategy and ensure that customers feel they are receiving good value for their money.

In conclusion, Acton Cafe has several strengths, including efficient delivery service, decent and tasty food, friendly staff, and a convenient location. However, the cafe also has weaknesses, such as delays and order inaccuracies, rude and inattentive staff, cleanliness issues, and potential concerns regarding value for money. Addressing these weaknesses will be crucial in order for Acton Cafe to improve its overall customer satisfaction and maintain a positive reputation in the market.

Best TL Reviews

Ordered off UberEats: arrived hot and quickly.

Big breakfast was decent so was the sausage rolls everything packaged nicely no spills

Nice breakfast in this place. I come often as I live nearby and I really like to stay here. The lady who serve at the till is always kind with customers and very professional

I recently had breakfast at Acton Cafe and was pleasantly surprised by the experience. The cafe has a cozy and inviting atmosphere, and the staff were friendly and attentive. The breakfast menu had a good variety of options, and the food was tasty and satisfying. the prices were ok, overall it was a solid choice for breakfast in the area.

A great cafe next to Acton Main Line station. They do a great work on both delivery and in-person service.

My eat in order was messed up on several occasions not to mention I ordered two coronation chicken rolls as takeaways only to discover the lady behind the till gave me chicken bacon. As a result I had to throw them both away. Very poor service from behind the counter.

Following up your reply - do you think I wouldn’t have told her if she was messing up my order. It’s even more frustrating that you refuse to acknowledge a customers honourably compliant but instead get immediately defensive. Even worse my eat in meal was a nightmare of experience I had to repeat myself 5 times before my food came in different stages.

Típico bar británico para desayunar fuerte y afrontar el día con energía. Variedades típicas de desayuno inglés a buen precio. También bocadillos, que puedes comer allí o para llevar.

DO NOT EAT HERE. Went for some breakfast, they were rude, ignored us, had to clean the table myself. On top of that they were aggressive and impatient with an elderly customer who was clearly a regular. To add to it all the café was dirty. Got up and left straight away and will never return.

Decent experience but I've had better value for money when it comes to food quality and portions.