Addison Arms

+44 151 933 3656

Stanley Rd, Bootle L20 3LT United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Addison Arms

The Addison Arms place seems to have several strengths and weaknesses based on the comments provided.

One of the strengths mentioned is the cleanliness of the pub. One customer specifically notes that the pub was clean, which is always a positive aspect for customers. Another strength is the friendliness and helpfulness of the staff. Multiple comments mention that the staff was nice and attentive, with specific praise given to Emma and Luke. This indicates that the staff members at the Addison Arms are pleasant and provide good customer service.

The atmosphere of the pub is also mentioned as a positive aspect. Customers describe the pub as having a good atmosphere and being a lovely place to visit. This suggests that the ambiance of the Addison Arms is enjoyable and adds to the overall experience for customers.

In terms of weaknesses, the most frequently mentioned issue is the slow service. Multiple comments note long waiting times for both taking orders and receiving food. One customer mentions waiting nearly 10 minutes at the bar to place an order, and another mentions waiting 15 minutes for dessert. This indicates that the Addison Arms may struggle with efficient service and can improve in terms of speed.

Another weakness mentioned is the attitude of one of the staff members. One customer specifically mentions that a lady named Lisa had a negative attitude. This suggests that there may be a problem with the customer service provided by this particular staff member, which can negatively impact the overall experience for customers.

One customer also mentions that the food wasn't hot when served. This can be seen as a weakness as customers expect their food to be served at the proper temperature. Additionally, there is a comment about the price of the food, suggesting that it may be slightly expensive for what is being offered.

There is also a comment about not receiving a refund for desserts. The customer mentions that they had to leave without receiving their order due to the long waiting time. This indicates a lack of resolution and customer satisfaction in handling the issue.

Overall, the strengths of the Addison Arms place include cleanliness, friendly staff, good atmosphere, and decent food. However, the weaknesses include slow service, a negative attitude from one staff member, food not being served hot, and lack of resolution for customer issues. These are important aspects for the pub to address in order to improve customer satisfaction and attract repeat customers.

Best TL Reviews

We have never been here before, we arrived with my husband and 4 children.

Waiting at bar for nearly 10 minutes to put order in, lady arrives with a attitude and takes order (lisa I think she may be called ) ,food came was ok for the price of nearly £50. When finished I went to the bar and asked for desserts, we waited 15 minutes then I went to the bar to chase it up , the same lady just said " hang on" I went back to the table waiting a further 10 mins , I asked the lady this time for a refund on desserts, her response was she would go see what the chef was doing first and to just wait. We was still waiting and our children where getting agitated so we ended up just leaving after waiting over half a hour just for ice cream !

We Didn't get a refund in the end as no one was behind the bar at time of leaving and there was a big que. Shame really but will not be returning or recommending to anyone.

Disappointed is a understatement!

Food was OK (see picture) - gammon, egg & green beans with chips. The food wasn't hot the time they served. Waiting time was nearly 30 mins. Pub was clean, staff were really nice and helpful! 5 ⭐ for them, especially to Emma! Good atmosphere and people. Definitely worth a visit

Came in for a meal and coffee, enjoyed the all day breakfast. Staff also very friendly would definitely come back again.

Came here for leaving do. We were a large group which the staff found a table for us which was appreciated. Got some food. Had the mini plates. The food was hot when it came to the table. Good portions and quite tasty. The wine was reasonable priced.

Lovely pub with a lovely atmosphere! Visited last Friday with a group of friends & was served by Luke who was very polite & attentive. Food was lovely & all piping hot. Would definitely recommend.

Addison is the place to be not just in Bootle but anywhere on the planet. The atmosphere is electric, as is the house vodka. I was born tone death but after a Friday afternoon in this great place my singing voice and Shere confidence explode into action.

Thank you Addisons and thanks to all of Bootle

We recently came to the Addisons on a Thursday night and the quiz and the girl hosting it were both fantastic! The cocktails on 2-4-1 are also very good, you get plenty of alcohol in it for your money.

Peak Bootle experience. Very Liverpool . Horse racing booths . Good selection of ale on offer , good selection of larger . Decent prices not expensive.