Quick Facts About Alice and Elsie's cafe and tea room
Alice and Elsie's cafe and tea room has received mixed feedback from customers, with comments ranging from positive remarks about the variety and value of the food to negative comments about the service and atmosphere. In this analysis, we will examine the strengths and weaknesses of the establishment based on these comments.
Starting with the strengths, several customers have praised the lovely food and great variety offered at Alice and Elsie's cafe and tea room. This indicates that the establishment has a diverse menu that caters to different tastes and preferences. Additionally, the positive feedback on the value of the food suggests that the prices are reasonable and provide good quality for the amount paid.
Another strength highlighted by customers is the friendly atmosphere of the cafe. The staff is described as friendly and the overall atmosphere is deemed welcoming. This friendly atmosphere can create a positive dining experience for customers and encourage them to return to the establishment. Moreover, the friendly and helpful staff have been especially appreciated by customers with special needs, such as a blind customer who praised the assistance provided by the girls. This shows that the cafe is committed to inclusivity and customer satisfaction.
Moving on to the weaknesses, one recurring complaint is the quality of the main meals. One customer described them as awful, specifically criticizing the quiche for being rubbery and not fresh. This suggests that the cafe may need to improve the quality and freshness of their main dishes in order to meet customer expectations and ensure a high level of satisfaction.
Another weakness identified by customers is the poor customer service. Multiple customers have mentioned instances where they felt ignored or experienced a lack of friendliness from the staff. This can be a deterrent for potential customers, as good customer service is a crucial aspect of any dining experience. It is important for the staff to be attentive, responsive, and polite in order to create a positive impression and encourage customer loyalty.
Additionally, the lack of cleanliness has been highlighted as a weakness of the establishment. Some customers have mentioned that the tables were cramped together and that there was not enough space for movement. This indicates a need for better space management within the cafe to ensure a comfortable and clean environment for customers. Customers have also noted dirty cups and dishes left on the tables, suggesting a need for more efficient cleaning practices.
In summary, Alice and Elsie's cafe and tea room has strengths in terms of their variety of food, value for money, and friendly atmosphere. However, there are weaknesses in areas such as the quality of main meals, customer service, and cleanliness. Addressing these weaknesses by improving food quality, enhancing customer service, and implementing better cleaning practices will contribute to a more positive overall experience for customers and increase the likelihood of repeat business.
Best TL Reviews
Lovely food great verity and value service
,great and atmosphere is very friendly and so are the staff they are friendly too
This is the second time l I have been to this venue I am blind so a little bit harder to deal with the girls are all very friendly and helpful l had the full English freafast absolutely marvellous this café wil be seeing a lot more of Albert
Called in while busy y/day, tried quiche with items hand picked for salad. Ended up with extra raw veg purposely not picked before mixed with ones I had. Quiche tasty enough, pastry solid. Cakes quite nice with a cuppa after.
Main meals are awful.
The quiche is like rubber.... not fresh.
Cakes are nice
Service is terrible, the girl serving chooses when to answer your questions or ignores you.
A smile and good manners cost nothing.
Please try to be more friendly and then maybe you would have more customers.
Food was ok, staff were nice but tables were too cramped together, not even enough space for a child to squeeze through. People were getting up to let others in constantly. Was quite grubby too but if staff can't get in to clean and remove dirty cups and dishes this is to be expected from now on I suppose.
I found this place while browsing aimlessly in Market Villiage in The Galleries. Was like finding a hidden gem! The Staff were really friendly, me being unsteady on my feet with Cerebral Palsy, they could not help quick enough to carry my shopping, meal and hot drink over to where I wanted to sit. Service at it's very best.
And the Food was of the same quality whilst also being of incredibly good value for money. I will certainly be going again. And would highly reccomend to everyone else too.
Best food in the galleries my only complaint is it's not the best customer service . There's been times where I've stood waiting to be served and totally ignored to the point where I've just walked away . I've came in today n the woman has came to us and said quite bluntly "what do u want" . Just a bit more manners and friendly service this place would be perfect
Nice food nice service very good for a lunch while on the go
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Alice and Elsie's cafe and tea room Info
Amenities
Service options
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Takeaway
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Dine-in
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
Offerings
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Coffee
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Kids' menu
Dining options
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Breakfast
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Lunch
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Dinner
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Catering
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Dessert
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Seating
Amenities
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Good for kids
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High chairs
Atmosphere
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Casual
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Cosy
Crowd
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Family friendly
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Groups
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LGBTQ+ friendly
Payments
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Cash only
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Debit cards
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NFC mobile payments
Today
Opening Hours
| Monday | 09:00 AM - 05:00 PM |
|---|---|
| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
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