Quick Facts About Amy Nails Reading
Strengths:
1. Exceptional customer service: Many customers praised the friendliness and professionalism of the staff at Amy Nails Reading. They mentioned that the team works hard to ensure the best final results and is flexible in accommodating design ideas and booking times. This shows that Amy Nails Reading has a strong focus on customer satisfaction and provides excellent service.
2. Attention to detail in nail art: Multiple reviewers mentioned the high quality of the nail art done at Amy Nails Reading. They appreciated the intricate designs and mentioned that the technicians were able to give them exactly what they asked for. This demonstrates the skill and expertise of the staff in creating unique and beautiful nail designs.
3. Long-lasting results: Several customers mentioned that their nails lasted for weeks without chipping or lifting. This indicates that Amy Nails Reading uses quality products and techniques that ensure the durability of their nail treatments. Long-lasting results are important to customers as it saves them time and money in maintaining their nails.
4. Beautifully decorated and centrally located salon: Customers appreciated the ambiance of the salon, mentioning that it was beautifully decorated and had a pleasant atmosphere. They also liked the central location, which allowed them to enjoy the view outside during their appointments. These factors contribute to an overall positive experience for customers when visiting Amy Nails Reading.
5. Wide range of colors and designs: Reviewers mentioned the abundance of colors, chrome, and nail art options available at Amy Nails Reading. This allows customers to have a variety of choices and ensures that they can get the exact design they desire. Offering a wide range of options is important for attracting customers and meeting their diverse preferences.
Weaknesses:
1. Inconsistent results: One customer mentioned that each nail was done with a different length, and the finished nails did not last for more than two days. This indicates a lack of consistency in the quality of the nail treatments provided by Amy Nails Reading. Inconsistent results can lead to customer dissatisfaction and a negative reputation for the salon.
2. Poor customer service and response to feedback: A customer mentioned receiving awful customer service when she went back to the salon to address the issues with her nails. The staff's response, "your nails grow," was seen as dismissive and unprofessional. The customer also mentioned that the salon staff played the racism card when confronted with criticism. This behavior suggests a lack of accountability and the inability to accept constructive feedback, which can be detrimental to the success of the business.
3. Limited information regarding pricing and availability: None of the comments provided information about the pricing of services or the availability of appointments at Amy Nails Reading. This lack of information can be frustrating for potential customers who want to plan their visit in advance or compare prices with other salons in the area. Clear and transparent information regarding pricing and availability is essential for attracting and retaining customers.
Overall, Amy Nails Reading has strengths in exceptional customer service, attention to detail in nail art, long-lasting results, a beautifully decorated salon, and a wide range of color and design options. However, there are weaknesses in inconsistent results, poor customer service and response to feedback, and a lack of information regarding pricing and availability. Improving these areas could help enhance the overall customer experience and reputation of Amy Nails Reading.
Best TL Reviews
Awful customer service. I did show them the pictures of the nails for their better understanding and the type of nails which I want them to do for me. Overall, they did a decent job and colour matched with the picture but each nail was done with different length and the finished nails did not last for more than 2 days. They started to look like they are already 2 weeks old (photos are attached which were taken after 5 days). I went back to the salon and asked if they can do something about it. I did not ask them for refund, rather all I wanted was a better customer service with some solution to the problem with a clear acknowledgement of the problem of their service. Instead they just said "your nails grow". (I wish my nails can grow that fast). It looks like they just can not accept any criticism about their service and try to play the racisim card if somebody try to tell them about the problem in their service. This behaviour made me extremely sad and I am surprised that this kind of behaviour still exist. That was my experience with Amy Nails. Maybe your experience would be different than mine. Choose wisely.
I’ve been coming to Amy’s for a couple months now and they’ve been exceptional every single time if I could give more than five starts I would! The team are friendly and always work hard to ensure the best final results that always last me weeks with no chipping or lifting. Their nail art is second to none and their attention to detail with the art is amazing and they’ve always been able to give me exactly what I ask for. I’ve always been so happy with their work and I’ll definitely be a lifelong customer!
Best place for nails in Reading! The shop itself is beautifully decorated and centrally located, I love looking out the window during my appointments and watching the world go by! All the technicians are great and the nail art they do is fantastic! Highly recommend
Excellent service, very professional. I provided a photo of the nail design I wanted and got exactly that. My nails are beautiful and I have been receiving daily comments. I will be using their services again ????
overall lovely experience and will definitely be back !! staff were very friendly and flexible in terms of booking times and design ideas; the nail art i wanted was so intricate but was done so well I’m so happy :’) salon had a lovely interior and atmosphere, thank you all once again <3
Couldn’t recommended enough, great quality nails and beautiful designs. Staff are really friendly and its super easy to book and arrange nail designs through there instagram. A Family member also got a pedicure for the first time today and are very pleased with the quality of service and experience overall. Thank you again for my gorgeous nails. :)
Always a perfect manicure, and so many colours to choose from! I haven't been anywhere else in about 6 years, Van and the team are amazing, and the shop itself is beautiful.
Been to Amy’s nails 3 or 4 times now and every time I’ve been extremely happy with the results (acrylics with gel). Lots of colours, chrome and nail art available. Also very affordable. Would definitely recommend!
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Amy Nails Reading Info
Amenities
Health and safety
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Appointment required
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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