Quick Facts About Arts Nails
Arts Nails Place is a nail salon that seems to have a mix of positive and negative customer experiences. To assess its strengths and weaknesses, let's analyze the comments provided.
Starting with the strengths, one recurring theme is the friendliness and hospitality of the staff. Customers mention feeling welcomed and comfortable from the moment they walk in. Tina, in particular, is commended for her kindness and ability to make customers feel at home. Excellent customer service is highly valued in the industry, and Arts Nails Place seems to excel in this aspect.
Another strength mentioned is the speed and efficiency of the nail technicians. Ann, Ling, and Brittany are specifically praised for their quick and skilled work. Fast service can be a major advantage, especially for customers with limited time or those who prefer not to spend extended periods at the salon.
Additionally, one customer mentions Peter consistently doing a great job on their nails. This suggests a level of expertise and consistency in service, which is important for building a loyal customer base.
Now, moving on to the weaknesses highlighted in the comments. One customer states that they paid $45 for nails that were not what they asked for. They describe the nails as lumpy, uneven, and not in the requested shape or color. This indicates a lack of attention to detail and a failure to meet specific customer requests. It's important for a nail salon to prioritize customization and ensure that customers leave with the desired outcome.
Another negative comment involves the owner's attitude and refusal to refund money or rectify unsatisfactory service. Customer service is crucial for a successful business, and any rudeness or lack of willingness to resolve issues can lead to a negative reputation. The customer also mentions the salon's previous professionalism and understanding, indicating a decline in the quality of service over time.
Another dissatisfied customer mentions that after spending $75, they were left with subpar nails that looked like "trash." They express disappointment in the appearance and longevity of the nails, along with the unexpected increase in price after the service. These issues highlight a lack of quality control and transparency in pricing, which can lead to customer dissatisfaction and a loss of trust.
In conclusion, Arts Nails Place has several strengths in terms of friendly staff, efficient service, and skilled technicians. However, there are notable weaknesses in attention to detail, customer service, and quality control. Addressing these weaknesses by improving communication, resolving issues promptly, and ensuring consistent results would be essential for the salon to thrive and retain customer loyalty.
Best TL Reviews
I have to say that I had one of the best experiences I have had at a nail salon in a long time. It felt like I was visiting a friend. From the minute I walked in, Tina’s kindness and hospitality made me feel like I was home. Then Ann started my nails and when I tell you she was fast, friendly and absolutely wonderful with her work. I am visiting from Phoenix and I will be back!! You have to come here.
Paid $45 for these. It’s not even the nails I asked for. I tried to fix them myself after I got home, as I didn’t want to go back and bother them again as I already seemed unwelcome. They are incredibly lumpy, uneven, and not the nails I asked for. The color itself is pretty but it’s still not the shape or color I asked for.
Ling is the goat on the nails that is the only person I will go to for my nails and on feet Brittany definitely will get and keep you right and they both are extremely sweet great job ladies!!
I took my daughter to get her nails done for Easter I showed the owner what color and design my daughter wanted she said she could do it when my daughter got done she had a totally different color and a totally different design so when she was done I told her that’s not what my daughter wanted she told me she couldn’t do the design because my daughter got her nails boy shirt and still expected me to pay for the nails my daughter didn’t even want so now she is trying to over charge me $20 more than what I already paid I will not be coming back here anymore art nails use to be more professional than this and more understanding when I use to come here a few years back I don’t know what happened to them but bring back the old customer service I really would give 0 starts but I couldn’t
Peter always do a great service on my nails. Everyone is always friendly and I enjoy going there.
Don't go there. I got a full set that was suppose to be coffin nails the owner is rude my nails look horrible and she wouldn't refund my money I'll include before and after pics never again they should be shut down
Terrible, I spent $75 in there and my hand and feet look like trash. I only went because I had a gift card and I’ll never go back to them again. My nails look a week old after he was done. They told me my nails would be $37 but after he was done he said $48 bc of the shape and length but they were not long at all.... not friendly, not good, will never return even if it’s free!!!
Nice place to get salon services. Always enjoy my service there.
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Arts Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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