Quick Facts About Cosmos Beauty Salon
Cosmos Beauty Salon has received a mix of positive and negative comments. In order to assess its strengths and weaknesses, it is important to analyze each comment individually.
Starting with the positive comments, customers generally appreciate the friendly and welcoming atmosphere of the salon. Comments such as "everyone is super nice and always with a smile" and "treat you like family" indicate that the staff at Cosmos Beauty Salon prioritizes customer service and creating a positive experience for their clients. This strength in customer service is further emphasized by comments mentioning specific stylists who are highly skilled and talented, such as Martin, Elena, Chayito, and Emma. These stylists are praised for their ability to make customers feel and look amazing. It is also worth noting that some customers have been going to Cosmos Beauty Salon for many years, indicating a strong and loyal customer base.
Another strength mentioned in the comments is the quality of the work done at the salon. Several customers mention how pleased they are with the final result of their hair, with one customer even stating "loved my hair." This suggests that the stylists at Cosmos Beauty Salon have a good understanding of their customers' needs and preferences, and are able to deliver satisfactory results.
However, there are also several weaknesses mentioned in the comments. One recurring issue is the inconsistency in service quality. For example, one customer mentions having a positive experience with previous visits to the salon, but then had a negative experience with a specific stylist who ruined their hair. This inconsistency can be concerning for customers who may not know which stylist to trust. Additionally, there is a complaint about the salon's organization and time management, with one customer mentioning that they had to wait for a long time and were treated unprofessionally by a stylist who prioritized another client.
Another weakness mentioned in the comments is the communication and listening skills of some stylists. One customer mentions that their hair was cut too short despite specific instructions for long layers. Another customer mentions that a stylist did not listen to their desired color outcome, resulting in multiple dyeing sessions and a higher than expected bill.
In terms of pricing, one customer expresses disappointment in being charged significantly more than initially quoted. This suggests a lack of transparency in the salon's pricing policy, which can be a cause of frustration for customers.
In summary, the strengths of Cosmos Beauty Salon include a friendly and welcoming atmosphere, skilled and talented stylists, and generally positive results. On the other hand, the weaknesses include inconsistency in service quality, organizational issues, communication and listening skills of some stylists, and a lack of transparency in pricing.
Best TL Reviews
Everyone are super nice and always with a smile my girls are Elena and Chayito...have been going there for 30 years ..love my hair always
Martin is the best stylist I have ever been to. He's very talented and makes me feel and look amazing every time I see him. Very wonderful to work with! ???????????? 5 stars for Martin!!!
I’ve been coming here for a couple of years now so I felt comfortable with anyone doing my hair. WELL THAT WAS A MISTAKE. The lady that has her chair RIGHT BY THE DOOR, older woman, slim with glasses ruined it for me. Walked in at 10:16 am and Showed her exactly what color I wanted and what cut. She gave me the price of a whopping $200. I agreed ONLY BECAUSE I’ve done my hair here previously (by others) and the outcome was great. She began beating around the bush saying my hair was dark and that the color wouldn’t grab (yet I had no black hair NOR have I ever dyed my hair black, my hair is brown!!)Left me in bleach for over 3 hours and when the wash came, she began washing and RE-DYING! She dyed my hair about 3 more times at the sink and finally around 3:00pm the wash finished. She took me back to the chair to cut which she never did the layers I asked for and the cut was in less than 5 min. I was already frustrated with how late it was and the outcome of my hair that I asked her not to blow dry. She mentioned that I could buy a shampoo that will LIGHTEN THE COLOR! Asked for my total and she said $220 ????... I’m a believer in tipping so yes I tipped her but she truly didn’t deserve it. If you do go to this salon go to Martin or a young short lady with ashy blonde hair, But beware of this lady with the glasses!!
I'm really picky on how people do my hair, but this salon knows what they are doing. They treat you like family and are very bright and vibrant people who make you feel at home. I honestly recommend this salon for it's how clean it is, their positive attitude, and for the work they do. I promise, they will not disappoint you.
Very beautiful and wonderful customer service. Emma is my favorite stylist.. she does an amazing job in highlighting hair color. Waxing. Styling even makeup.
Came before 9 am. Martin didn't show up until 9:10am. When he walked in, he took another client that came after me.I waited 50 min and he was still not done. Very unprofessional taking another client while I got there first. It should be first come first serve. Will never return.
I honestly just went here because I had seen the good reviews it had on google and Yelp. I do not , will not recommend this place to anyone. Terrible job. She cut my hair way too short after specifically telling her I wanted long layers. She had a bad attitude , I didn't feel like a welcomed customer. My first and last visit here!!
Loved my hair THANKS MARIANA
Found my new Salon customer service was awesome everyone was sooo nice and welcoming DEFINITELY will recomend this salon... Before and after pics she did an amazing job
Cosmos Beauty Salon Info
Amenities
From the business
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Identifies as women-owned
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Wi-Fi
Crowd
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LGBTQ+ friendly
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
How to go there
Location
Places
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