Nex Level

+1 781-344-6819

787 Washington St, Stoughton, MA 02072 United States of America

Open Today: -

Quick Facts About Nex Level

Nex Level place, based on the comments provided, has a mix of strengths and weaknesses. In terms of strengths, customers appreciate the care and service they receive from the barbers. The first comment highlights the positive experience of a customer with barber anxiety who felt that the barbers provided great care, a fantastic haircut, and reasonable prices. Similarly, another customer mentions that they have been going to Nex Level for years and have always received great haircuts, along with helpful advice on maintaining healthy hair. The barbers are also praised for their patience and ability to calm nervous children, making them suitable for a family-friendly environment.

The convenience of scheduling appointments and flexibility with walk-in customers is another strength mentioned in the comments. The second comment suggests that while appointments can be scheduled, they also accept walk-ins. This indicates that the barbershop is able to accommodate different customer preferences. However, it is worth noting that parking availability is limited, which could be seen as a weakness for some customers.

Unfortunately, there are several weaknesses mentioned in the comments that impact Nex Level's overall reputation. A recurring issue is that of poor customer service. One comment mentions that there is zero customer service, with rude behavior over the phone and lack of greetings upon arrival. This lack of professionalism and attention to customer experience can deter potential customers.

The cleanliness of the barbershop is also a significant concern. Commenters describe the place as a dumpster, with garbage on the floor and visible dust. This unsanitary condition, coupled with barbers smoking inside the shop, raises concerns about hygiene and overall maintenance. These conditions contribute to a negative perception of the business.

Another weakness highlighted by commenters is the lack of professionalism exhibited by the barbers. Multiple comments mention barbers being on the phone while performing haircuts, which can be seen as disrespectful and unprofessional. Additionally, some customers express dissatisfaction with their haircuts, pointing out issues such as improper cuts, own stylistic choices disregarding customer preferences, and inattentiveness during the haircut. These experiences raise questions about the barbers' skills and attention to detail.

Moreover, the issue of poor time management and lack of respect for customers' appointments is mentioned in one comment. The customer claims to have been skipped over despite waiting for over 45 minutes, while others who arrived later were attended to. This issue of favoring certain customers over others can lead to frustration and the loss of potential new customers.

Overall, Nex Level place has some strengths, including positive customer experiences, a family-friendly environment, and flexibility with appointments. However, there are significant weaknesses relating to poor customer service, cleanliness, professionalism, and time management. These weaknesses can undermine customer satisfaction and prevent the business from attracting and retaining new customers.

Best TL Reviews

He has considerable barber anxiety and they took fantastic care of him, gave him a great haircut and reasonably priced. I and my son look forward to being a regular customer. Our search is over.

My family and I have been going to Jerry at Nex Level to have our hair cut for years. He is great at the job and gives helpful advice on how to maintain healthy hair. He is also patient and good at calming nervous little ones especially when they are visiting the barber shop for the first time. The other barbers at this shop are equally great! We usually schedule our appointments however they also accept walk ins as well. There isn't much parking available.

Have no patience or experience with toddlers not professional with toddlers uneven and not proper hair cut did his own style to my kids after I told and showed the barber what I wanted done on my kids

I really don't know where to start.

First of all, there is Zero customer service. It started over the phone, when a guy was simply rude and acted like I was bothering him in his free time. When you come in, no one cares to greet you, just ask "what do you need?". But this was just the beginning ..

The whole place is a dumpster. Garbage on the floor, dust everywhere. You can tell that this place was never cleaned. Both barbers start smoking inside the shop and then casually step outside! Complete unsanitary conditions, I have never seen a place like this!

Barbers where periodically on the phone WHILE making haircuts. It is just ridiculous.

I don't understand people who rate this place high, must be relatives of the owners. I just want to warn everyone - avoid this place and only consider stepping inside to check out how NOT to run your business.

The worst customer service in the entire industry. I was waiting there for more then 45+mins and the barbers skipped me and took anyone else that came in after me. I was sitting in the view of the barber and i know they saw me as well. how are they going to gain new customers if they don't show the same respect as they do to old customers. I would suggest to find another barbershop don't waste your time unless you are there old customer.

The worst haircut I e ever received!!! Poor service just plain ignorance, eating while cutting or taking multiple breaks during the cut. Asked to take couple inches off the top and do a taper. Nope instead I get it chopped down to an inch and a fade with lines all over it!!!!! . Definitely is next level, next level to barber school!!! NEVER AGAIN!!!!

I called and got help right away. They literally hooked me up with an all star service. Super friendly place, and the vibe is just what you want in a barbershop. Would definitely recommend and go their again.

Thank you guys

My son and his friend had an appointment for 3:00 with Darren. Tell me why they are still there and his friend has not got his hair cut yet because the barber slipped in other people on these young men. Advice: go somewhere else they ain't all that!!!!!