D'gala Nail

+1 781-293-6167

44 Mattakeesett St, Pembroke, MA 02359 United States of America

Open Today: -

Quick Facts About D'gala Nail

D'gala Nail place has several strengths based on the comments provided. Firstly, the salon is praised for its friendly staff and clean environment. This contributes to a positive and welcoming atmosphere for customers. The fact that they were busy but still took their time to provide a great job on a manicure and pedicure shows their commitment to customer satisfaction. The nail technician who performed the service is highly regarded, but the name is unfortunately not mentioned.

The second comment emphasizes the great experience and focus on creating beautiful nails. The customer expresses that they could never go anywhere else, indicating a high level of customer loyalty. This suggests that D'gala Nail place consistently delivers great results and meets or exceeds customer expectations.

Another strength mentioned is their ability to accommodate walk-in customers. The salon was able to take in a customer with short notice and still provide an amazing job. This reflects their flexibility and efficiency in serving customers.

The fourth comment highlights the excellence of the service provided by the friendly staff. The customer had a positive experience with results lasting for five days, indicating the quality of the manicure. The attached photo further supports the customer's satisfaction with the outcome.

The fifth comment reinforces the cleanliness and friendliness of the salon. The staff is praised for being awesome, making this salon the preferred choice for the customer on the South Shore. This suggests that D'gala Nail place has built a good reputation among the locals.

The sixth comment emphasizes the willingness of the staff to accommodate customers. This adaptability and commitment to meeting customer needs contribute to positive experiences at the salon.

The seventh comment describes a highly positive first-time experience at D'gala Nail place. The customer is impressed by the attention to detail, extra services such as lotion and hand massage, and the overall welcoming atmosphere. The customer expresses a desire to rate the business more than 5 stars, indicating exceptional satisfaction.

However, there are also weaknesses mentioned in the last comment. The customer had two terrible experiences after initially praising the salon. They requested tips to be applied, but the technician failed to follow their instructions, resulting in a completely incorrect nail application. The customer was forced to pay full price for the service they did not ask for, and when they complained to the owner, they were met with argumentation and a refusal to refund their money. This reflects poor customer service and a failure to rectify a mistake made by the technician.

Additionally, the last comment mentions that a friend of the customer had a negative experience as well. They were mistreated, ignored, and charged full price for a service that was not fully provided. The staff's rude behavior and unprofessionalism towards the customer and their child is highly concerning and suggests a lack of respect towards customers.

In conclusion, based on the comments provided, D'gala Nail place has strengths in terms of friendly staff, a clean salon, excellent results, loyalty from customers, the ability to accommodate walk-in customers, and a welcoming atmosphere. However, there are also weaknesses, particularly in terms of poor customer service, failure to rectify mistakes, and mistreatment of customers. These negative experiences can tarnish the salon's reputation and should be addressed to maintain customer loyalty and satisfaction.

Best TL Reviews

Friendly staff, nice clean salon. I made appt for a Friday afternoon and they were slammed. Still took their time and did a great job on my mani/pedi (it had been 2yrs since I've had one). I got gel polish on fingers and regular on toes but added some nail art. I wish I knew the techs name because she did a great job!

Always a great experience! Everyone is completely focused on their customer and focuses on creating beautiful nails! I could never go anywhere else, D'Gala has spoiled me! I don't think anyone could compare!

My nails were short to being with, but I needed them done for a wedding I'm going to. They took me as a walk in and did an amazing job!!!!

First mani/pedi for me in a long time. I was very happy with the service, the ladies that I had were very friendly which made it nice and the results were excellent. Photo attached taken today, the manicure was last Wednesday (5 days old). Not bad huh?

Clean, friendly salon. The staff is awesome! My favorite go to salon on the South Shore.

Very nice and willing to accommodate just about everyone. I have had many great experiences here.

Yesterday was my first time going to D gala and I wont go anywhere else now for all my pampering. I made an appointment and when I got there there was no wait. When i first sat down they brought me a bottle of water. My nail tech, who I believe is Nina, loomed at my badly bitten real nails and went to work on making them look beautiful again. Everyone there made me feel right at home and like I have been going there for years. I wish I could rate this business more than 5 stars because with all the extra little thing's like lotion an massage my hands to a warm cloth. Not only do my nails look great my dry skin is gone.

I previously posted a great review for Dgala, but two terrible experiences after that have made me change it. I called for an appointment for a set removal and new set. I have the same guy do my nails every time. Half way thru my appointment I notice he is putting acrylic on my real nails rather than putting tips on. I said to him multiple times thru out my appointment that I wanted tips. He did not listen to me. By the end of my appointment, he did my nails completely wrong. I told him I’m not paying full price for something I didn’t even ask for. He forced me to pay full price and said next time he will give me a discount. I left, called Lee (the owner, I am a regular and know her well). She had the audacity to tell me that Max didn’t put tips on my nails because they were “unhealthy” and that “I like my nails short anyway”…both extremely inaccurate, which she knows. And regardless, that wasn’t what I had asked for so why would she even argue that? She refused to give me my money back, even after being a loyal customer to them for over 3 years. I have sent many people their way, I give a 15 dollar tip every time I go. Absolutely disgraceful customer service. They also treated a friend of mine and her young child poorly which is extremely upsetting. They had made an appointment to get a mani/pedi. They waited for 10 mins and took 3 people BEFORE them even though those people came in well after my friend. They refused to give her child a full pedicure…only painted her toes and still charged her full price for a pedicure. They were rude to my friend, gave her nasty looks and spoke in mandarin amongst each other about her and her child. Absolutely disgusting behavior. It’s extremely unprofessional lately, Im not sure why as it’s never been like this. After being a loyal customer for 3 years I’ll never go back.