Quick Facts About Lucent Nails & Spa
Lucent Nails & Spa has received a mix of positive and negative feedback from customers. Let's analyze the comments to understand the strengths and weaknesses of the salon.
Starting with the strengths, many customers praise the skills and expertise of the nail technicians, especially Leon and Ken. They are highly recommended by numerous customers for their excellent customer service and amazing nail skills. Both have extensive experience, with Ken having 25 years and Leon having 17 years of experience. This expertise is highly appreciated, and customers are impressed with the results they achieve.
Efficiency is another strength mentioned in the comments. Leon, in particular, is commended for his efficiency and speed in completing services. One customer mentions that they needed an acrylic fill and a nail shortening before work, and Leon was able to accommodate them and complete the services in record time. This efficiency is valued by customers who are looking for quick, high-quality nail services.
The business also receives positive feedback for its friendly staff and nice salon atmosphere. Customers appreciate the pleasant interactions they have with the employees, mentioning that they are nice and take good care of their customers. Additionally, one customer notes that they loved the presence of a mini pedicure chair for their daughter, which added to the positive experience.
Another strength mentioned in a comment is the durability of the nails. One customer mentions that Leon always does a wonderful job, ensuring that the nails are the right length, good thickness, and always shiny. They appreciate the fact that the nails last a long time and rarely break, even when they didn't go for 4 weeks. This durability and quality are important factors for customers seeking a long-lasting manicure.
Moving on to the weaknesses, a few negative comments highlight specific issues with the salon. One customer had a negative experience with a dip manicure. They mentioned feeling unwelcome and experiencing confusion with the sign-in procedure. The technician also caused damage to their nails during the removal process and filed down the dip/gel too much. As a result, the manicure lasted only 3 days before chipping. This customer advises against getting a dip manicure at this salon.
Another unsatisfactory experience was mentioned by a customer who received a gel manicure. They described the service as "horrible" and detailed the technician's failure to follow their desired design, filing the nails to the point of pain and applying the wrong color and additional elements without consent. They also found the price to be too high for the quality of service received. This negative experience left a strong impression, leading the customer to decide not to return or recommend the salon.
It's worth noting that a comment also mentions a negative aspect regarding the pedicure service. While the customer had an overall great experience, they point out that the technician went too deep while cutting cuticles, which raises concerns about potential ingrown toenails. Although the staff is described as nice, this particular issue with the pedicure service could be a weakness to address.
In conclusion, Lucent Nails & Spa has several strengths that contribute to a positive customer experience. The skills and experience of the technicians, efficiency, friendly staff, and long-lasting nails are mentioned as strengths. However, there are clear weaknesses related to certain services, such as the dip and gel manicures, where customers experienced dissatisfaction and pain due to incorrect procedures and lack of attention to their preferences. Additionally, one customer pointed out concerns about cuticle cutting during a pedicure. Addressing these weaknesses could enhance the overall customer experience at Lucent Nails & Spa.
Best TL Reviews
Highly recommend Leon and Ken! Expect customer service and their skills are amazing.
Came in for my second fill. Called ahead and they had time for me as a walk in. I was paired with Ken. He did a fantastic job and we had a pleasant conversation. So impressed with Ken's 25yrs of experience and Leon's 17yrs. Its amazing to find such talent.
I called in a few weeks ago asking for an acrylic fill and to shorten my nails. Normally, nail care is part of weekend spa day. However, I had let my nails grow out a bit too long and it was affecting comfort and work. So I tried to go in before work, fortunately Leon pulled threw for me and expertly did my nails in record time. His years of experience shone through. While I admit it wasn't relaxing, Leon was very efficient and I got exactly what I needed in record time.
Nice salon with nice folks. Loved that they had a mini pedicure chair for my daughter. I was part of a group of 3 (kiddo included) and maybe it was because it was earlier in the day but we all three were separated and taken off on our own. Overall though, fantastic service with fantastic people. Will be coming back for sure!
Leon does a wonderful job on my nails. He always does whatever weird Tamagotchi, stickers, or design I want done. The nails are always the right length for me, good thickness, always shiny, never has one broken and they always last a long time. Although, I do go bi weekly, there was one time where I didn't go for 4 weeks and they all stayed on! Never had that before with another nail artist. Linda does my feet there; she does such a good thorough job. She is only there one day a week, so I make sure to go there on the day she is there. My pedicure appts last about an hour with cleaning, massage, and painting. Relaxing ????. They are usually always swamped because they are so good, so be sure to make an appt. I highly recommend going here!
I went here for a dip manicure as a new client. First, they were very unwelcoming and not clear on the sign in procedure. I did like that they have you fill out a card with the services you want, but then they left it at the front desk and didn’t use the card I filled out or give me all the services I requested. The lady doing my nails was very nice which is why I’m giving 2 stars instead of 1. She removed my old dip nails but was very reckless in the removal and destroyed my nails. It also hurt. Then she did what I thought was a pretty solid dip manicure, but then she filed it down too much, removing the dip/gel completely from the tips of my nails. So I was worried it wouldn’t last, and unsurprisingly, 3 days later the dip powder and gel completely chips off one nail, and one other nail looks like it’s about to lift. For reference this was on my real nails with no extensions. It also looked like they weren’t using SNS.. so not sure if that had anything to do with it. Spent $45 + $10 tip for the removal and manicure. Basically a waste. Do not get a dip manicure here. They seemed fine for other services.
Absolutely love this place. Not that expensive and they did my nails exactly the way I wanted them. They were flawless. Also I thought it was cool that they had polish and gel in the same color. Highly recommend this place!
Got a regular pedicure on a Friday evening. Had an appointment and was seated right away. Color looks great but she went too deep cutting the cuticles. I didn't bleed but it doesn't look as good as it could and I am worried about ingrown toenails now! Otherwise great experience and very nice staff.
I went in for a pretty simple cute gel made for Christmas time and the lady did a horrible job. She didn't do what I wanted and filed my nails to the point that my skin was burning and I was wincing in pain. She did the wrong color, did the wrong design, and added things I didn't ask for. Way too overpriced as well. I will not be returning and will not recommend.
My go to nails salon! The people are nice and they really take good care of you. They accept walk-ins.
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Lucent Nails & Spa Info
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Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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