Quick Facts About Gel Nails & Spa
Strengths:
1. Affordable prices: Many customers appreciate the affordable prices offered by Gel Nails & Spa. This makes their services accessible to a wider range of customers and attracts people who are looking for quality nail services at a reasonable cost.
2. Detailed services: Gel Nails & Spa is praised for providing detailed services. This indicates that they pay attention to the small details and are dedicated to ensuring customer satisfaction. This attention to detail can result in well-done manicures and pedicures.
3. Walk-in availability: Customers appreciate the fact that Gel Nails & Spa takes walk-ins. This means that people can drop by whenever they have free time, without the need for an appointment. The convenience of being able to get nail services spontaneously is a strength for the salon.
4. Positive customer experience: Several comments mentioned having a good experience at Gel Nails & Spa. This indicates that they have created a positive environment for customers, which includes good customer service, friendly staff, and a pleasant atmosphere.
5. Recommendations from previous customers: It is mentioned that Gel Nails & Spa is recommended more than any other salon in the area. Positive word-of-mouth and recommendations from satisfied customers are a strong indication of the quality of their services.
Weaknesses:
1. Poor customer communication: There are multiple comments mentioning poor customer communication at Gel Nails & Spa. In one instance, the owner did not listen to the customer's specific requests and made mistakes. Clear and effective communication is essential for understanding and meeting customer preferences.
2. Inconsistent pricing: Customers have mentioned inconsistent pricing at Gel Nails & Spa. In one comment, the price was different from what was initially agreed upon, causing confusion and frustration. Inconsistent pricing practices can lead to customer dissatisfaction and a lack of trust.
3. Inability to handle appointments: A comment mentioned that Gel Nails & Spa seemed unable to handle appointments, causing inconvenience for customers. This indicates a lack of organization and proper appointment management, which can result in long waiting times and customer dissatisfaction.
4. Rushed and rough service: Some customers have mentioned that the service at Gel Nails & Spa was rushed and rough. One customer reported witnessing the nail technician accidentally injuring themselves while filing their nails quickly. Rough and rushed service can lead to discomfort or even injuries for customers.
5. Lack of professionalism: A comment mentioned that a staff member made an ignorant, inappropriate, and unprofessional comment to a customer. This indicates a lack of professionalism and can create a negative experience for customers.
In conclusion, Gel Nails & Spa has certain strengths, such as affordable prices, detailed services, walk-in availability, positive customer experiences, and recommendations from previous customers. However, they also have weaknesses, including poor customer communication, inconsistent pricing, difficulty in handling appointments, rushed and rough service, and a lack of professionalism. Addressing these weaknesses would be important for Gel Nails & Spa to improve the overall customer experience and reputation of the salon.
Best TL Reviews
Very happy with my nails especially at an affordable price! I will be coming back here. My friend and I came here and had a good experience. Recommend them more than any other salon around here
my nails look like trash and the owner didnt even listen to what i said i wanted and didnt ask the length i wanted until after she cut the nail way to short and my coffin nails are square and they are always ok their phones. horrible
I called in the morning to make an appointment and they told me just to come in. When I arrived, there were 4 people in front of me waiting so I asked how long. The woman told me, "I have no idea, just come back." When I asked her how long until I come back she said, "I have no idea, just come back." They do not seem able to handle clients or make appointments, I would highly recommend going somewhere else.
The lady told me it would be $45 for acrylics. They asked me if I wanted gel polish or not and I asked how much it would be and they said $45 still. The man was very rough and was filing so fast he scratched himself on my nail and then got mad and smacked my hand with the file. My daughter got her nails painted with regular polish and they said it was five dollars. When we were all finished the guy said it would be $65 for me and $5.75 for my daughter. He then ran out the front door leaving me in the store with only a child so I couldn't say anything about the price. I paid and left. The nails were too long, they were Long squares and not coffin, and they were crooked.
Very detailed services and priced fair compared to other places. Walked in recieved great pedicure
I was the 1st customer of the day and got greeted right away by Tammy. She did a superb job on my acrylic nails. She was wonderful and took her time.
My friend and I went to Gel nails on Tuesday, Jan 18th. I asked for coffin and got long square. My nails are also not filed evenly. My friend had to wait 15 minutes for someone to begin her nails and when the owner, Cindy, did her nails she never asked what shape or length. She just assumed and started working on her nails. My friend also asked for a specific color on her one nail and she didn’t do that for her. While Cindy was doing her nails, she made a very ignorant, inappropriate and unprofessional comment to my friend about her fingers. They are also very rough while working on your nails. I have always went to gel nails any time I got my nails done, but I will no longer be going here. I have recommended this nail place to many people but I will not do that anymore after this poor experience. They also upped their prices and the quality is not worth what they charge. Their social skills lack here.
Great prices and great service! Just make sure you have time because they take walk-ins- it’s worth the little wait though.
Place Pictures
Gel Nails & Spa Info
Amenities
From the business
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Identifies as veteran-owned
Accessibility
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Wheelchair accessible elevator
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
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Restroom
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Wi-Fi
Crowd
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LGBTQ+ friendly
Payments
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Checks
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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