Philly Nail & Spa

+1 916-253-9301

Lincoln Crossing Marketplace, 127 Ferrari Ranch Rd, Lincoln, CA 95648 United States of America

Open Today: -

Quick Facts About Philly Nail & Spa

Philly Nail & Spa place has received a mix of positive and negative comments, which indicates both strengths and weaknesses. In this analysis, we will examine and discuss these comments to gain a better understanding of the business.

Starting with the strengths, one notable aspect mentioned by multiple customers is the cleanliness and comfort of the salon. This is an important factor for any nail and spa place, as customers often prioritize hygiene and a pleasant environment. The comment that the salon is "clean and comfortable" indicates that Philly Nail & Spa meets these expectations, which can be a significant strength in attracting and retaining customers. Additionally, the mention of the salon being "beautifully decorated inside" suggests that the ambiance is aesthetically pleasing and appealing to visitors.

Another strength highlighted by customers is the quality of the services provided. Many customers express their satisfaction with the nail services, specifically mentioning how they were pleased with the work done on their feet. This indicates that the staff at Philly Nail & Spa is skilled and competent in their work, which is crucial for a successful nail and spa business. The positive comments about the nail shaping, painting, and techniques used in manicures and pedicures further support this strength.

Customer service is another strength of Philly Nail & Spa, as evident from the comments praising the owner and employees for being friendly, accommodating, and outgoing. Providing excellent customer service creates a positive experience for customers, making them more likely to return and refer others to the business. The ability to get customers in on short notice (as mentioned by one customer) and the friendliness of the employees contribute to the overall positive image of the place.

Moving on to the weaknesses, one recurring issue mentioned by a dissatisfied customer is the lack of consistency in the quality of service. Although they initially enjoyed their visits and previously recommended the place, they experienced multiple negative incidents upon returning after a period of absence. Specifically, they mention getting nicked, poor treatment of cuts, and unsatisfactory results in their manicures. This inconsistency in service can be a significant weakness, as it creates a sense of unreliability and uncertainty among customers.

Additionally, another customer mentions that while their pedicure was not the best they've ever had, it was also not the worst. This comment reveals that the service provided at Philly Nail & Spa is average, which could be interpreted as a weakness in comparison to competitors who may offer exceptional service. As many customers highly value quality, an average rating might not be enticing enough to attract new customers or retain existing ones in the long run.

In summary, Philly Nail & Spa place has several strengths that contribute to positive customer experiences. These strengths include a clean and comfortable salon environment, skilled staff delivering high-quality services, and friendly and accommodating customer service. However, there are also notable weaknesses, such as inconsistency in service quality and being perceived as average in comparison to other businesses. Addressing these weaknesses, such as improving consistency and striving for excellence across all visits, can help Philly Nail & Spa enhance its reputation and attract a more loyal customer base.

Best TL Reviews

Love love love this place. The owner is awesome. Such a sweet and fun lady. The salon is clean and comfortable. It is beautifully decorated inside. They do an amazing job on my feet every time I go in.... always satisfied when I leave.

Love this place! Called and they got me in the same day! I got the dip powder and they had a lot of color options. Very clean and every employee was very nice. Prices were good and they do great work. This is my new spot!!! Going back for a pedicure this week.

Found this place from a google search and was pleasantly surprised by what I found. The women working here are friendly, outgoing and excellent at what they do. It was well worth the money. I received a sugar rub, clay massage and then a final massage my feet and legs were in heaven. My nails were beautifully shaped and painted. I felt pampered and taken care of. It was an hour or relaxation and well deserved me time. So please try them out and take time to feel amazingly special.

They did a current job on my pedicure and my manicure love them.

Okay, I'm sharing this after thinking on it for a long time. I went here years ago almost regularly and loved it. But I moved away for 8 months and came back and tried it 3 more times and I will probably not be going back. The first time was okay, I got nicked and thought it was maybe just an off day for the manicurist. I tipped them anyways and went on my merry little way. The second time I got nicked twice AFTER i told them i got cut the last time i went there and i have really sensitive skin so please be careful. The only thing she did was take some cotton and put acetone on it and place it on the cut. I almost SCREAMED in pain. But I decided to wait it out and got an average looking nail job. The third time I went I asked them not to cut my cuticles because I was sick of getting cut and I came out with a VERY sloppy, lumpy, way less than average gel French manicure. So, I will not be returning in the foreseeable future, even if friends and family recommend it because I know better.

Nice little area of Lincoln. Only a short wait for a pedicure on a Sunday afternoon. Very bright and airy. I would not say it was the best pedicure I’ve ever had, and definitely not the worst - so 3 stars. Average. Got exactly what I wanted and paid for.

They're always friendly and accommodating!

Edit: Same great place, totally new place (inside). Philly remolded the whole salon, it looks great. Been coming here for years and always satisfied. They do a great Mani Pedi.

Great place! Best service too!

Pedicure is a dream too!