Kim's Nail Spa

+1 910-457-7597

1635 N Howe St, Southport, NC 28461 United States of America

Open Today: -

Quick Facts About Kim's Nail Spa

Kim's Nail Spa has received mostly positive comments from customers. Many customers have praised the quality of the service provided at the salon, specifically mentioning the great job done on pedicures and nails. The staff is also mentioned as being friendly and attentive, making customers feel comfortable and welcome.

One of the strengths of Kim's Nail Spa is the ability to provide a thorough and great job consistently. This is mentioned multiple times in the comments, indicating that the salon has a reputation for delivering high-quality service. Customers have mentioned that they have been going to Kim's Nail Spa for years, which reflects customer loyalty and satisfaction.

Another strength of the salon is the attention to detail and personalized service. Customers have mentioned that the technicians listen to their preferences and take into consideration what their feet or nails need. This is particularly highlighted in the comment where the customer mentions receiving an amazing pedicure after struggling to find a salon that met their expectations. The ability to listen to customer needs and provide personalized service is a key strength of Kim's Nail Spa.

The salon also seems to create a welcoming and relaxing atmosphere for customers. One customer mentions being served a glass of wine and enjoying the pampering. This adds to the overall experience and makes customers feel comfortable and valued. The conversations around the salon are also mentioned as being interesting, indicating a friendly and engaging environment.

On the other hand, there are some weaknesses that can be identified from the comments. In one instance, a customer had a negative experience with a gel manicure. The technician did not listen to the customer's preferences and disregarded their wishes. Additionally, the customer mentioned that there were issues with the manicure, such as pits and smudges, and that the technician was argumentative. This suggests a lack of attention to customer preferences and a negative customer service experience.

Another potential weakness mentioned in the comments is the pricing. While some customers have mentioned the affordability of the pedicures, there is no clear indication of the pricing for other services. It would be beneficial for the salon to clearly communicate their pricing structure to customers.

In conclusion, Kim's Nail Spa has several strengths, such as consistently providing a high-quality service, personalized attention to customer needs, and creating a welcoming and relaxing atmosphere. However, there are also weaknesses, such as instances of poor customer service and a lack of transparency with pricing. By addressing these weaknesses, Kim's Nail Spa can further enhance its strengths and continue to provide a positive experience for its customers.

Best TL Reviews

Kim did a fabulous job with my Dad's pedicure. He just turned 84 yrs old and he enjoyed his 1st pedicure ever! His feet looked better than I've ever seen them....thank you Kim!!

One of the best salons! Kim really puts effort into her job. If you come make an appointment with her. Nails always look great!

Love Kim’s Nails. Have been going there for years. They consistently do a thorough and great job.

Great experience. Got nails done while on vacation (that’s an excursion to me). Felt comfy and welcomed with a glass of white wine. Sat back and enjoyed the pampering. The conversations around me where interesting too! I like Southport NC. Will be back soon!

I received a gel manicure. I won’t go back because the technician didn’t listen to me. I asked for a specific product and she chose to disregard my wishes and say that what she did was better after the manicure was complete. My manicure had pits and smudge after two days. She was argumentative and I was very disappointed in the customer service and attitude.

I had a great pedicure about 5 years ago from a salon back where I grew up. Since then I have not been able to find a salon that did amazing pedicures at reasonable prices until I came to Kim's! I believe I was with the owner, and he did SUCH an amazing job! Paid really close attention to what my feet needed and I believe he went above and beyond what was expected. Very friendly staff too! :)

I moved to Southport nearly four years ago. After trying several nail places, I found Kim's on Howe Stt. Kim, Hannah and Tony have all done my acrylic fills and pedicures. All of them are good but I always ask for Tony now. He is a good listener and very sweet and responsive to what I need. I get so many compliments on my nails and he goes above and beyond, to make sure I'm happy about the job when I leave. All their stations are very clean!

One of the best pedicures I have had, especially considering the affordable pricing!! We got the basic pedicure, which was spa grade in my opinion.. With a scrub and relaxing massage! The staff was incredibly friendly and attentive. We will be back likely every year when we are in OKI for vacation!