Quick Facts About Alex's Barber Shop
Alex's Barber Shop has both strengths and weaknesses based on the comments provided.
One strength of the barber shop is that they prioritize customers with appointments, which suggests that they value customer loyalty and are focused on ensuring that those who make appointments are taken care of promptly. This can result in a more efficient process for customers who plan ahead and book appointments. Additionally, the shop charges a higher fee for appointments, which allows them to generate more revenue and potentially invest in better resources or provide additional services.
The shop is also praised for its ability to handle kids well, according to one comment. This strength can attract families and establish a positive reputation for the shop, as parents may appreciate the staff's ability to work well with younger clients and make them feel comfortable during their haircut experience.
Another positive aspect mentioned is a particular barber named Chris Quintero, who provided excellent service according to one satisfied customer. This demonstrates that there are skilled barbers working at the shop who are able to meet specific customer expectations and deliver satisfactory results. Positive word-of-mouth from satisfied customers like this can contribute to Alex's Barber Shop's overall reputation and attract potential new clients.
However, several weaknesses of the shop were noted in the comments as well. One major criticism is the long wait time for walk-in customers. Customers reported waiting for at least two hours, which can be frustrating and indicates a poor management of appointments and walk-ins. This can negatively impact the shop's reputation and deter potential customers from choosing Alex's Barber Shop.
Another common complaint is the behavior of the staff, specifically their rudeness and lack of attention to customers. Commentators mention witnessing staff members prioritizing other customers while ignoring waiting customers and having constant distractions such as talking excessively, using their phones, or watching TV during haircuts. This suggests a lack of professionalism and focus on customer service, which can create a negative experience for customers and discourage repeat visits.
Moreover, one comment highlights a barber's inability to provide a specific haircut, indicating a lack of skill or laziness when it comes to meeting customer requests. This further undermines the reputation of the shop and suggests a lack of competence among some barbers.
Finally, there are complaints about the quality of the haircuts, with one customer claiming that their husband's haircut was uneven and left patches on his head. Poor quality and inconsistent haircuts can greatly damage a barber shop's reputation and deter potential customers from choosing their services.
In conclusion, while Alex's Barber Shop has strengths such as prioritizing appointments and having skilled barbers, it also has significant weaknesses including long wait times, rude staff, distractions during haircuts, and poor quality haircuts. These weaknesses can harm the reputation of the shop and deter potential customers from choosing their services. Addressing these weaknesses and improving customer service and quality control measures would be crucial for Alex's Barber Shop to enhance its overall operations and reputation.
Best TL Reviews
If you plan to attend this Barbershop without an appointment plan on waiting there for at least two hours. It seems like they prioritize customers with an appointment which is obvious for them to do that since they are recieving more revenue charging $20 with an appointment compared to $15 as a walk in. I just believe they should do a better job helping customers without an appointment due to it makes Alex's Barber shop reputation look bad. You could clearly see the faces of customers as people walk in continuously to get a hair cut after they been waiting for a couple hours to be next but since theres individuals that have appointments they go first but they should at least try to get some people in between so at least customers see they are trying there best to get non appointments. They need to do a better job on handling customers and making them understand why it's such a wait.
Very rude staff. Waited for a haircut for my boys and decided to leave after they helped customers who came in after me and not once offered to cut my boys' hair. They were too busy talking while I was waiting. If icome in and ask if you're a available and you say yes cool. If you're not available just tell me, I completely understand. But instead you say yes and have me wait while you help everyone else. Very poor service.
The guys there are good with kids
They talk ALOT, pay attention to their phones ALOT and the tv DURING the haircut.....like literally would stop in the middle just to be on their phones or talk or watch tv!!! The haircut would take an hour which should be like 25min, and let their friends in first while we wait for over an hour....DO NOT RECOMMEND..WORST CUSTOMER SERVICE and the ones giving good reviews are their friends. Just sit in here for at least 10 min and you'll see.
I waS taking my son to this other barber but my sister recommended me to go with Chris Quintero. I really didn't want to since I live on panama lane but I thought it was worth the try. I am very picky with my sons hair so I explained to him exactly how I wanted it, my son was very fuzzy and I was so surprised on how patient chris was with him the previous barber had no patient what so ever. Even after how fuzzy my son was he did his haircut exactly how I wanted it. Everybody in the shop is very kind and awesome environment I will Definitely be back every week, and recommend him to my friends and family.
Worse place ever. I waited 3 hours to be seen. To make matters worse the barber told me he COULD NOT do what I wanted. I wanted a taper fade....and he can't do it? It was around closing time and he was just to lazy to do his job. A baber who cant do a taper fade.....wow just wow.
Walk-in get treated like trash stay away! Horrible customer service. If it wasn’t for the star rating system I wouldn’t even give it a star :D
My husband just got a hair cut here. Its so uneven they left patches on his head we're going to another place to get it corrected. Don't waste your time or money here!!!
Alex's Barber Shop Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
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| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | 10:00 AM - 03:00 PM |
How to go there
Location
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