Mystic Nails

+1 612-782-0354

2309 NE 18th Ave, Minneapolis, MN 55418 United States of America

Open Today: -

Quick Facts About Mystic Nails

Strengths: 1. Friendly and hardworking business owners: The comments mention that the owners, Tony and Tina, are very nice and work hard to ensure customer satisfaction. This is a strength as it creates a positive and welcoming environment for customers.

2. Quick and efficient service: One comment states that when the customer broke a nail, Mystic Nails was able to fit them in last minute and fix it within 5 minutes. This shows that the salon can provide quick and effective solutions to customer problems, which is a strength.

3. Color match and quality of nails/polish: A customer mentions that they tried multiple places before Mystic Nails and had no problems with the nails or polish there. This indicates that Mystic Nails provides high-quality services in terms of color matching and the durability of the nails, which is an important strength for a nail salon.

4. Customer loyalty and personalization: There are positive comments about Mystic Nails remembering customers even after a year and being able to provide specific colors upon request. This shows that they prioritize building relationships with their customers and catering to their individual preferences, which can lead to customer loyalty and repeat business.

5. Reasonable pricing: One review mentions that the prices at Mystic Nails are reasonable, especially when calling ahead to request specific colors. This is a strength as it indicates that the salon offers competitive pricing and is willing to work with customers to meet their needs.

Weaknesses: 1. Lack of transparency in pricing: One customer mentions that the pricing was not clear and they were surprised by the total cost. This indicates a weakness in effectively communicating pricing information to customers. It is important for a business to be transparent about their pricing to avoid any misunderstandings or customer dissatisfaction.

2. Inconsistent service quality: One negative comment describes a terrible experience with a pedicure service provider at Mystic Nails who seemed inexperienced and ineffective. This indicates a weakness in their quality control and training processes, as a poorly performed service can lead to customer dissatisfaction and negative reviews.

3. Poor customer experience: A customer shares their negative experience of a painful pedicure and inadequate service, leading them to leave before the service was completed. This highlights a weakness in accommodating customer needs and providing a satisfactory experience. Such experiences can result in loss of customers and damage to the salon's reputation.

4. Lack of oversight and quality check: Another negative comment mentions that a customer's gel polish was half removed when leaving the salon. This indicates a weakness in quality control and supervision, as it reflects a lack of attention to detail and proper inspection of completed services.

5. Limited range of services: There is no mention of additional services such as massages, hot stones, or hot towel treatments. This can be seen as a weakness compared to other salons that offer a wider range of luxurious and pampering services. Adding these additional services could potentially attract more customers and enhance the overall experience at Mystic Nails.

In conclusion, Mystic Nails has strengths such as friendly owners, quick service, color matching, customer loyalty, and reasonable pricing. However, they also have weaknesses in terms of transparency in pricing, inconsistent service quality, poor customer experience, lack of oversight, and a limited range of services. Addressing these weaknesses would be crucial for Mystic Nails to improve customer satisfaction and maintain their reputation in the highly competitive nail salon industry.

Best TL Reviews

Very nice business owners. Please post pricing and let customers know pricing before doing services. I received a no chip pedicure and manicure no nail polish on that had to be removed or nail polish to finish - just a cuticle clean and buff and my total was around $80. I understand prices have changed because of inflation but services providers should make pricing very clear. Other than that great job thank you.

Broke a nail after getting my nails done at a mediocre place - they were able to get me in last minute and it took 5 minutes to fix. Color match was perfect!

Tony was AMAZING!!!!! I tried 4 other places before I went here. Had no problems with the nails or polish at Mystic. Definitely a happy customer!!

I don’t often review but I feel the need share my experience here. The woman doing my pedicure should not be allowed to perform this service on others. She had absolutely no idea what she was doing. She didn’t know how to remove the current polish from my nails. She tried to scrape it off without nail polish remover which was somewhat painful. She poked and prodded at my nails for so long and did absolutely nothing to improve their condition. I am honestly in shock right now. I left after 20 minutes with 1 foot completely untouched. I immediately went to another nail salon afterwards to get a real pedicure. Zero stars, I highly recommend you go elsewhere. I feel really horrible writing this but I just don’t want anyone else to have to experience this.

Unbelievable experience. The worst I have had at a nail salon! I'm not even mad at the woman with clear cognitive issues, I'm very mad at the man running the place that let her work with customers. This is how my sister walked out (photo)-half of her gel polish still on her nails! SO SO SO BAD!

I paid $75 for the worst pedicure of my life. The woman doing my pedicure would not stop trying to butter me up with superficial compliments. She proceeded to severely cut my heel from taking an emery board to one spot consistently, even after I pointed out that she was hurting me (she then barely touched my other foot, leaving that still callus-y) This took over 1 month to heal and hurt like hell. Since I asked for the top tier pedicure I figured there would be a nice massage, maybe some hot stones or towels. Nope. There was a 1 minute rub down with some cheap, gross smelly lotion. And she wrapped cold, wet towels around my calves. On top of all of this, I was 1 of 2 people in there, so the "we're so busy" excuse certainly do not apply. I wish I could give zero stars. I'm literally scarred.

I love going here and have been for years ! Tony and Tina are so nice and work hard to make sure you are happy with your service.

I like supporting this family business.

I love mystic, they remembered me after one visit after a year, they always are so nice too.

And prices are reasonable (in my opinion) if I call ahead and ask them to pick as close to a specific color they usually have the exact color or very similar ready.

Today was gun metal grey.