Star nails

+1 252-223-5010

Newport, NC 28570 United States of America

Open Today: Closed

Quick Facts About Star nails

Strengths:

1. Skilled Nail Artist: Gigi is repeatedly praised in the comments for her exceptional nail artistry skills. Customers consistently mention that her work is amazing, impressive, and long-lasting. This shows that Star Nails Place has a talented and skilled nail artist, which can be a significant strength for the salon.

2. Customer Loyalty: Several comments mention that they have been loyal customers of Star Nails Place for many years. This demonstrates a strong customer base and a high level of customer satisfaction. The fact that customers have been going to this salon for such a long time suggests that they have developed trust and loyalty towards the salon and its services, which is a major strength.

3. Friendly and Professional Service: Customers repeatedly mention the friendly and professional service they receive at Star Nails Place. Gigi is described as welcoming and easy to talk to, creating a pleasant and comfortable atmosphere for customers. This positive customer interaction further enhances the salon's strengths.

4. Family-Friendly Atmosphere: One comment specifically mentions the small family-friendly business and relaxing atmosphere at Star Nails Place. This suggests that the salon creates a warm and welcoming environment, making customers feel comfortable and at ease during their visit. Family-friendly establishments often have an advantage in attracting a wider range of customers.

5. Flexibility and Customer Satisfaction: The comment mentioning that Gigi fixed a customer's nails when they needed it shows that Star Nails Place is responsive to customer needs and strives to ensure customer satisfaction. This flexibility and willingness to accommodate customer requests contribute positively to the salon's strengths.

Weaknesses:

1. Inconsistent Paint Job: One comment mentions that the pedicure had some issues, including missed areas and streaky/lumpy paint. While the overall service was deemed nice, this inconsistency in the paint job could be considered a weakness. Consistency is essential in maintaining a high customer satisfaction level, and the salon should strive to provide consistently high-quality paint jobs to avoid customer disappointment.

2. Lack of Attention to Detail: The mentioned issues with the pedicure, such as forgetting the sides of three toenails, indicate a lack of attention to detail. This weakness can hinder the overall quality of the service provided. To improve, the salon should ensure that all technicians pay close attention to detail during each service, ensuring a thorough and meticulous result.

3. Inconsistency in Service Quality: While most comments praise the service provided by Gigi, one customer mentions having a great experience years ago but being disappointed during their recent visit. This inconsistency in service quality can be a weakness, as customers need to experience consistently excellent service to maintain their loyalty. The salon should strive for consistent service quality by providing ongoing training and monitoring the performance of all technicians.

4. Limited Nail Art Abilities: Although most comments mention Gigi's exceptional skills, one customer mentions that they were unable to do a butterfly on their nail. This suggests that there may be limitations to the salon's nail art abilities. To overcome this weakness, the salon could consider expanding the range of nail art designs they offer or hiring additional nail technicians with expertise in different designs.

In conclusion, Star Nails Place has several strengths, including a skilled nail artist, a loyal customer base, friendly and professional service, a family-friendly atmosphere, and flexibility in accommodating customer needs. However, the salon also faces weaknesses, such as inconsistent paint jobs, a lack of attention to detail, inconsistent service quality, and limited nail art abilities. By addressing these weaknesses and building on their strengths, the salon can further improve its overall performance and customer satisfaction.

Best TL Reviews

My daughter and I went into Star nails today and got matching sets. GIGI is amazing. Hands down the best nail artist around. Fun and professional. I will never stray to another nail salon ever again.

I have been going to star nails since my daughter was 13 and she's now 25!! I would never go any place else!! Gigi is the absolute best!! ????????

I went yesterday and got a full set.. she’s Very friendly and her work is amazing, i was very impressed and satisfied, i love my nails!

Pedicure was nice. The paint job is the most important to me and it had some issues. She forget the sides of 3 toenails and the big toe was streaky and lumpy. I could've done a better job myself sadly. Otherwise, it was a nice service. Speedy service. I doubt I'll go back again. I have been once before years ago and had a great experience. They were not busy so I would've expected a better paint job.

I enjoy going to Star Nails for my nails & pedicure. GiGi always does a fantastic job with my gel nails and they last for over 3 weeks.

Her mom & her dad who helps her always do a great job with pedicures. It’s a small family friendly business & a relaxing atmosphere.

I was surprised about how great all three of my experiences were with Gigi. She is very outspoken and sweet. When I explained to her that I needed a couple of nails fixed, she hooked me up. Go to Gigi!

Love this place! I moved out of town and still make three trip every 2 weeks to see gigi. She always is so welcoming and friendly.

Nice and clean great job on my nails I'm going back would of gave five stars but she couldn't do a butterfly on my nail .kind and easy person to talk to