Quick Facts About Joy Joy Beauty Supply
Joy Joy Beauty Supply has several strengths that contribute to its positive reputation among customers. One strength is the friendly and helpful staff, specifically Eugene and his wife, who are known to greet customers by name. This personalized service makes customers feel welcome and valued. Additionally, customers appreciate the large variety of products available at Joy Joy Beauty Supply. The store carries a wide range of hair care products, extensions, and other beauty items. This extensive selection allows customers to find everything they need in one place.
Another strength of Joy Joy Beauty Supply is the amazing prices offered. Many customers have praised the store for its affordable prices, making it a budget-friendly option. This affordability, coupled with the high-quality products available, creates a great value for customers. Additionally, the store has been described as a place where customers are treated like regulars, even during their first visit. This demonstrates a commitment to excellent customer service and building lasting relationships with customers.
However, there are also some weaknesses that have been mentioned by customers. One recurring issue is the disorganized and cramped layout of the store on Hawthorne Avenue. Customers have expressed frustration with the cluttered environment, filled with boxes and inventory strewn all over the floor. This can make it difficult for customers to navigate the store and access certain sections, such as the shoes and jewelry area. Additionally, customers have reported a lack of price tags on items, which requires them to constantly check with the register for pricing information. This lack of organization and pricing transparency can be seen as unprofessional and inconvenient for customers.
Another weakness that has been brought up is a specific incident involving racial profiling by a staff member. One customer mentioned feeling harassed and unfairly targeted by an Asian man who accused them of theft. This incident raises concerns about racial discrimination and negative experiences faced by certain customers. Such incidents can impact the reputation and overall experience of Joy Joy Beauty Supply for affected individuals.
In summary, Joy Joy Beauty Supply has several strengths that contribute to its positive reputation, including friendly and helpful staff, a wide variety of products, and amazing prices. However, there are also weaknesses, such as the disorganized and cramped store layout, lack of price tags on items, and instances of racial profiling. These weaknesses can detract from the overall customer experience and may need to be addressed by the store management to improve customer satisfaction.
Best TL Reviews
Eugene and his wife are so friendly and helpful, Eugene knows his customers by names and there is a large variety of products.
I love them!! It was my first visit and they treated me like a regular. Plus they've got AMAZING products at amazing prices. This is now my place. Can't wait to go back.
Joy Joy Beauty is an amazing place for African ladies to get hair care products, extensions and all sorts of things beauty. But!!! THEY NEED TO DO A BETTER JOB AT THEIR STORE ON HAWTHORNE AVENUE!!! Its disorganised and cramped plus the last time i was there the Chinese man who attended to me practically harassed me because i paid with my husbands card, he refused to complete the sale except i had ID on me. I understand that they're trying to protect their business from fraud, but the way he went about it was not pleasant. Leave a notice on the door if you have to.
It is the only store that carries every hair product I need for my biracial children. I only have come here instead of going to 2-3 different stores for shampoo, conditioner, and moisturizer. This store is cluttered with boxes everywhere from the moment you enter. You can not even get to the shoes and jewelry section due to all the boxes. It is very rare to find a price tag on any item in the entire store. All of the employees are extremely helpful and nice.
The store is too crowded with inventory that’s still in the boxes and all over the floor. None of the items are priced so I have to go back and forth to the register to figure out what the price is. Very unorganized and unsafe.
Decent prices.
Quite cluttered
The owner is so Pleasant New Year’s Eve I made it there at 6:00 pm closing time! Instead of telling me he was closed he told me hurry snd make it fast.. I watched him say this 7 more times as he serviced his customers he is really a sweetheart snd well appreciated.
This store is great for the most part but every time I go in there I get racially profiled by the exact same Asian man that works there he had purposefully called the police and said I stole lip gloss right after it was already opened in my bag and then he went in the back and grabbed a new lip gloss saying that he was going to call the police and this happens all the time he always thinks I’m stealing so I won’t be going back there again
Joy Joy Beauty Supply Info
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Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:30 AM - 04:30 PM |
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