1 Nails

+1 248-525-5716

827 W Nine Mile Rd, Ferndale, MI 48220 United States of America

Open Today: -

Quick Facts About 1 Nails

One of the strengths of 1 Nails place, as mentioned by multiple reviewers, is the quality of their service. Several comments mention the great job done by the nail techs, noting their attention to detail and ability to deliver the right shape and design. This indicates that the staff at 1 Nails place is highly skilled and able to meet the preferences and expectations of their customers. The fact that one reviewer only gets their nails done once a year and still found the quality to be commendable speaks to the consistency of the service.

Another strength highlighted in the comments is the cleanliness and upkeep of the salon. Reviewers mention the salon always being clean and well-maintained, which is an important factor for customers when choosing a nail place. A clean and hygienic environment is crucial in the nail industry to ensure the safety and health of customers. The fact that multiple reviewers mention the cleanliness of 1 Nails place suggests that it is a priority for the business.

Affordability is another strength mentioned in the comments. Reviewers note that the prices are reasonable and affordable, making the services accessible to a wider range of customers. The affordability factor contributes to their positive experience and the likelihood of returning to 1 Nails place. This indicates that the business has found a balance between offering quality services and maintaining competitive pricing, which is a significant advantage in a price-sensitive market.

Customer service is also highlighted as a strength. Reviewers mention feeling welcomed and comfortable at 1 Nails place, emphasizing the friendly and accommodating nature of the owners and staff. Good customer service is essential in fostering a positive experience and building strong customer relationships. The fact that the salon has fixed nails for free indicates a commitment to ensuring customer satisfaction.

Several weaknesses can be identified from the comments as well. One reviewer mentioned a miscommunication regarding the type of nail service they wanted. This suggests a potential issue with communication between staff and customers. Clear and effective communication is crucial in meeting customer expectations and avoiding misunderstandings. Improving communication skills and ensuring that customers are accurately informed about the services offered can help address this weakness.

Another weakness mentioned is the experience with a male technician. One reviewer suggests that having a male technician do their nails was not the best choice and indicates the service was not the best. This suggests a potential inconsistency in the quality of service provided by different technicians. Ensuring consistency in the skill level and service quality of all staff members is important in maintaining customer satisfaction.

An additional weakness mentioned is the lack of a hand massage during a visit on a Sunday. This suggests that the consistency of additional services like hand massages may vary depending on the day or time of visit. Ensuring consistency in offering additional services can help maintain a positive experience for customers.

One reviewer mentions the prices being a little expensive, indicating that pricing may be a weakness for some customers. While other reviewers mention the affordability of the salon, the mention of high prices suggests that there may be some discrepancy in the perception of pricing. Balancing pricing to cater to a wide range of customers is crucial to maintaining a competitive edge.

In conclusion, 1 Nails place has several strengths that contribute to its positive reputation, including the quality of service, cleanliness, affordability, and customer service. However, there are also some weaknesses, such as potential communication issues, inconsistency in service quality, and varying additional services. Overall, with a focus on addressing these weaknesses, 1 Nails place can continue to build on its strengths and enhance the overall customer experience.

Best TL Reviews

The nail tech did a really great job. She spent a good deal of time filling my acrylics to get just the right shape which I really appreciated. I only get my nails done by others about once a year because I am so picky about them. This place delivered quality at a reasonable price. I will definitely be coming back!

I was recommended to this salon a few months ago & I am forever thankful!!! The owners and nail techs are very welcoming and friendly, the salon is always very clean and well kept. Prices are very affordable. I get my acrylics done by Winn and he exceeds my expectations every time!!! He is very quick, and has the best attention to detail. I don’t usually write reviews but I am so happy to have found this place and can’t recommend them enough!!!!

THE ONLY PLACE THAT TOUCHES MY NAILS

i’ve been coming to 1nails for almost 9 years (even before Win & Jessica took over) and i have happily been returning for their services. they take care of me. i have *never* left unhappy with a fresh dip manicure set from Win and a shellac pedicure. they have lots of new colors to choose from and are definitely worth the wait- I PROMISE. they are very busy closer to the weekends obviously because i am not the only person who loves getting their nails done here ????I LOVE 1 NAIL FOREVER ????

A little miscommunication. I was under the impression had gel extensions. When got there she said they would do it by glueing on a tip then using dip power. I agreed since I already mad eit all the way there. Cost was $52.00. I would suggest not having the male that works there do it. There not not horrible but also not the best. (The black smug on the one nail was my doing btw)

I’ve been going here for about a year and they do an amazing job every single time. I’ve never had to wait and I’m always so happy with the result! Great customer service and have also fixed nails for me for free.

I have been very satisfied with the dip polish. No lifting or chipping and it lasts 3-4 weeks. Prices are a little expensive but you get what you pay for.

The service is awesome. My nail tech is always accommodating , her nails never lift and her artwork is the coldest I’ve had this far.

The first and the second time I went they massage my hands before they did my nails but today I went which was a Sunday maybe it's my best to go on Sundays... I got nothing. ? I don't know what happened this time but all in all is still a great nail shop highly recommend it