Pretty Nails in Frankfort

+1 502-223-8898

111 Westridge Drive # G, Frankfort, KY 40601 United States of America

Open Today: -

Quick Facts About Pretty Nails in Frankfort

Pretty Nails in Frankfort place has received a mix of positive and negative comments from customers. In order to assess the strengths and weaknesses of the salon, we will delve into the comments and analyze the different aspects mentioned.

Starting with the strengths, one customer highly recommends Pretty Nails, stating that it is the best place in Frankfort to get nails done right the first time. This suggests that the salon has skilled technicians who are able to deliver satisfactory results. Furthermore, another customer praises the salon for being patient with their daughter, indicating that the staff members are able to work well with children and create a positive experience for families.

Another strength mentioned is the ability of the salon to provide long-lasting and high-quality nail services. According to one comment, the customer always receives top-quality nail services that last a long time. This speaks to the professionalism and expertise of the technicians, as well as the use of quality products.

In terms of weaknesses, the most prominent issue seems to be the lack of efficient staffing and punctuality. One customer mentions that there was a delay in receiving their manicure even though they arrived at the opening time. This suggests that the salon may struggle with managing appointments and allocating appropriate staff members to handle the influx of customers.

Another customer expresses dissatisfaction with the unevenness of their nails, with each nail on their right hand being longer than the nails on their other hand. Additionally, they mention that the excessive filing resulted in the breaking of skin on their fingers. This indicates a lack of attention to detail and poor quality control on behalf of the technicians.

Furthermore, there is a customer who had a negative experience with a specific nail technician. They explain that the technician was disrespectful when asked to fix their nails that appeared caved in on the ends. This incident showcases a lack of professionalism and customer service skills from the particular staff member, which can greatly impact the overall experience of customers.

Another weakness highlighted by a customer is the salon's inability to keep appointments on time. They mention that they were told they were two hours behind schedule for their appointment and left, and on another occasion, they were left waiting despite making an appointment for the opening time. This indicates a lack of organizational skills and time management on the part of the salon, which can lead to frustration and disappointment for customers.

In conclusion, Pretty Nails in Frankfort place has both strengths and weaknesses based on the comments provided. The salon excels in providing satisfactory and long-lasting nail services, as well as catering to families by being patient with young customers. However, it faces challenges in terms of efficient staffing and punctuality, attention to detail, professionalism, and keeping appointments on time. Addressing these weaknesses could greatly enhance the overall customer experience and reputation of the salon.

Best TL Reviews

Best place in Frankfort to get your nails done if you want them done the first time….I suggest calling and making an appointment!!

Love this place. They do a great job at being patient with my daughter and I always leave with beautiful nails.

**Wanted to update my review with some pictures of my most recent visit. Another amazing job.

What I asked for, and what I got! Love these nails. My favorite so far!

Not staffed very well and had to wait even though I got there exactly at opening. Pedicure was nice but they never got to my manicure. Lots of color selections and overall ok.

Each nail on my right hand was much longer than the nails on my other hand. They broke skin on 3 of my fingers due to excessive filing. Poor quality.

They always do a top quality job on my nails and they last a long time.

A man there did my nails with the S & S dip powder and he was very disrespectful when I asked him to fix my nails that looked caved in on the ends. He sat there and explained “that’s why I asked you for the shape before” and was rude when I just asked for a simple fix. If I’m paying 45 dollars (and left a tip) I expect to like what’s on MY hands.

Made an appt last week and was told they were 2 hours behind when I got there for my 10:50 appt... now mind you they only opened at 10... I left. Today I made a 10:00 appt to be here at opening time... im still waiting at 10:45... im staying today because im desperate but won't bother to come back. There's plenty of other nail shops around. If they can't be bothered to keep their appts, I cant be bothered to cone back.