Quick Facts About Family Nails & Spa
Family Nails & Spa has both strengths and weaknesses based on the comments provided. Starting with the strengths, the salon is commended for its excellent customer service. They accommodate same-day appointments and greet customers with excellent service as soon as they walk in. The staff is described as friendly and welcoming, creating a comfortable and peaceful atmosphere. The salon is also praised for its cleanliness and adherence to hygienic practices. They use new and sanitized tools, which ensures the safety and well-being of their customers. The pedicure chairs are also mentioned as being plush and comfortable, adding to the overall experience.
In terms of the services provided, some customers have had positive experiences. They mention being satisfied with their manicures, pedicures, and nail art. The technicians are described as meticulous and skilled in their work, exceeding the customers' expectations. Additionally, some customers appreciate the discounts offered during promotional periods and find the pricing reasonable.
However, Family Nails & Spa also has several weaknesses highlighted in the comments. One recurring issue is the inconsistency in service quality. While some customers had positive experiences, others had very negative experiences. One customer describes their pedicure as the worst experience they have ever had. They mention poor training of the technician, who caused discomfort and pain by cutting their cuticles excessively. The technician's French painting technique is also criticized, as they made mistakes and dismissively argued when alerted to them. This highlights a lack of professionalism and attention to detail.
Another major concern raised by a customer is poor adherence to hygienic protocols. They witnessed a technician using the same, wet gloves on a client after working on someone with ingrown toenails and fungus. This lack of hygienic practices is highly concerning and puts the health and well-being of customers at risk. This customer also mentions being charged twice for a subpar pedicure, which further adds to their negative experience.
Additionally, one customer expresses disappointment with the limited selection of gel colors available, particularly wanting more fall-themed options. This suggests a lack of range and variety in the salon's offerings, which may not cater to all customers' preferences.
In conclusion, while Family Nails & Spa has strengths such as excellent customer service, cleanliness, and positive experiences for some customers, it also has significant weaknesses. These include inconsistent service quality, poor training of technicians, lack of professionalism, and a disregard for hygienic protocols. The limited selection of gel colors is another drawback. These weaknesses need to be addressed, and the salon should strive to improve in these areas to provide consistent and satisfactory experiences for all customers.
Best TL Reviews
I took a chance after some bad experiences at other local salons and I am so glad I did! I do not often get a manicure or a pedicure but when I do it's a treat. I called for a same day appointment and they were able to accommodate me with excellent customer service. Everything was clean, the staff was super friendly and I had a very good service provided by Jenna!
I’m trying my best to find the positive in this experience, but this was by far the worst pedicure experience I have ever had. To give credit where credit is due: The salon has a cute aesthetic, and the pedicure chairs are very nice. The seats are plush, and comfortable. The staff is about as pleasant as can be expected, however, that is essentially the best of a terrible situation.
I would like to mention that at any such establishment obviously there is a possibility of people who are both good and bad at their jobs, but this experience was so harrowing I didn’t want anyone else to suffer a similar outcome if at all possible. For the sake of time, I’m going to quick list all of the issues in bullet point as follows:
1— The technician was poorly training and simply bad at her job. She overly cut my cuticles and had poor awareness of pain and discomfort she was causing.
2- Her French technique was very poor and when I pointed out the painting mistakes, she argued that’s how it was done and dismissed me before continuing to do the rest of the pedicure incorrectly.
3- Over all poor service and professionalism. Given my lean physique she took 1 hot towel and laid it across both legs, while other women in the chairs that were shaped differently all received 2 towels wrapped completely around the legs.
4- Since the polish was so terribly applied, I asked another tech if it would be possible to have it fixed it as my original tech had moved on. The original tech stops mid service working on a client that suffered from ingrown toenails and fungus and USES THE SAME SET OF WET GLOVES to come and fix my nails. I was utterly repulsed by the lack of hygienic protocol I was paralyzed in mortification and didn’t even protest this violation.
The icing on the cake was when I was charged not once, but twice for what I would consider the WORST and possible MOST EXPENSIVE pedicure service of all time.
**EDIT 1: I was refunded
Conclusion: if you are completely desperate, this would be my last choice, but it will get the job done.
**Edit 2: response to management staff:
I DID get my service completed at your salon. If you check your records, and speak with your staff, you will see that the pedicure service was completed on the afternoon of Nov. 3rd. You were out of town on vacation.
I hope this can be a helpful review and you are able to do some training and provide proper education on sanitary procedures and customer service to your staff.
Best of luck!
I did however change my rating from a 2-->1 star. I just feel as though the amount of work I have been required to put in to correct the service and this response left a poor taste in my mouth.
The salon may possible be closer to a 3 star, but MY PERSONAL experience has definitely been a 1.
Very quiet, professional and gentle care with all new/ sanitized tools. Discounted pricing since irs on promotion. Very friendly and welcoming???? First time here but definitely gonna be my new favorite spot????
As soon as I walked in they greeted me with excellent service. I showed them a picture and they exceeded my expectations. They were super friendly and I was very comfortable with this salon. I would recommend first timers and would definitely come back soon!!
Great place, we go here once a month. I wish there was a bigger selection of gel colors (like fall, warm colors) but Cristina does the best pedicures! Kim also is really good. We appreciate the kindness and the atmosphere of the spa. It's relaxing and we never have any issues!
Wanted a set for Halloween season. I'm a regular here. Even though they are pricey, they do a good job and I always get a lot of compliments on my nails. I recommend.
I did not have an appointment and they were able to take me right away today. They are very friendly. The nail salon is very clean and has a peaceful atmosphere. They put my feet in a purple warm liquid which felt wonderful on my feet. The woman doing my manicure also left my hands looking very nice. Overall I highly recommend this place.
I was a walk-in customer at this nail salon, and I couldn't be happier with my experience. The staff was welcoming, and the salon was beautifully decorated. I had a manicure, pedicure, and nail art done, and they all exceeded my expectations. The technicians were meticulous and skilled, and I appreciated their dedication to maintaining a clean, hygienic environment. The location is also convenient, which makes it easy for me to return. I'm now a loyal customer!
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Family Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
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| Tuesday | Closed |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 11:00 AM - 05:00 PM |
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Location
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