Salon By Natalie

+1 410-871-1179

402 Englar Rd # D, Westminster, MD 21157 United States of America

Open Today: -

Quick Facts About Salon By Natalie

Salon By Natalie appears to have both strengths and weaknesses based on the comments provided.

Starting with the strengths, one reviewer expresses that Salon By Natalie is the best salon they have ever been to. They praise the quality of the work and the overall experience. The reviewer mentions that they had a negative experience at a salon across the street, which led them to try Salon By Natalie. This implies that the salon has a positive reputation and is known for providing good results. Another reviewer also praises the work done at the salon, specifically mentioning that their acrylic nails were fixed and that they finally found the nail salon they were looking for. This suggests that the salon has skilled technicians who can fix and improve the appearance of nails.

The welcoming and friendly atmosphere is mentioned by multiple reviewers. One reviewer describes the salon as "homey" and mentions that everyone was chatting and sweet. This indicates that the salon has a warm and inviting environment, which creates a positive experience for customers. Another reviewer expresses their gratitude to the staff and mentions that they feel at home at the salon. This suggests that the staff at Salon By Natalie are friendly and create a comfortable atmosphere for their clients.

The guarantee of their work is also mentioned by one reviewer. This shows that the salon stands by their services and offers a commitment to customer satisfaction.

Moving on to the weaknesses, one reviewer mentions having a negative experience with the salon on two separate occasions. They explain that they made an appointment for a specific service, but the technician did not follow their request and instead provided a different service. Additionally, the reviewer expresses frustration with the quality of the service, stating that their nails ended up lumpy and filed unevenly. The reviewer also mentions that they were not asked if they were satisfied, and despite mentioning their dissatisfaction to Natalie, no action was taken to resolve the issue. This suggests that there may be a lack of communication and attention to customer needs at Salon By Natalie.

Another negative experience mentioned by a reviewer involves a male nail technician who was described as rude and causing embarrassment. The reviewer's husband was also upset and had to intervene. This indicates that there may be an issue with unprofessional behavior or lack of customer service from certain staff members.

Furthermore, another reviewer mentions that their nails were jacked up by a male technician, which required Natalie's intervention to fix. They then had another negative experience with a different technician who did a poor job. This suggests that there may be inconsistencies in the quality of service provided by different technicians at the salon.

Additional weaknesses include the chipping and peeling of pedicures and gel polish mentioned by one reviewer. This indicates that the longevity and durability of the services provided may be lacking.

In conclusion, Salon By Natalie appears to have strengths in terms of reputation, quality of work, and a welcoming atmosphere. However, there are weaknesses in terms of inconsistent service quality, potential unprofessional behavior from some staff members, and issues with communication and addressing customer concerns.

Best TL Reviews

Where do I begin. This the best salon I've ever been to in my life. I just moved to this area and made the mistake of going to Salon across the street. Star Nails made me bleed, cry, and damaged my nails. In addition, the quality of the work was terrible at best; uneven texture, different size nails, overall inconsistent. Some locals i know told me it was a huge mistake and to never go anywhere but Natalie's.

I walked into Natalie's after my cut up fingers healed and they took off the bad nails. The salon was very homey feeling. Everyone was chatting and so incredibly sweet. Natalie was able to fit me in the next day and *chef's kiss* the whole experience was more than stellar. I will NEVER EVER EVER go anywhere else EVER AGAIN.

The pictures don't do justice on how beautiful they are.

Thank you Natalie, Tran, and staff you guys are home. i can't wait to go back ❤

This is the 2nd time I tried Natalie's with dismal results, two different people.

I made an appointment for thin dip manicures for myself and my daughter.

We arrived on time but had to wait roughly 20-30 minutes.

I reiterated when we got there and when they sat me down I wanted a thin dip manicure. They confirmed they could do it each time.

After the 1st layer of dip, which looked good, the lady was trying to apply a second coat but of gel. I interjected I wanted dipped nails, that mixing dip and gel did not last but 2 days the previous time they did that to me.

And, here begins the frustration - why did they sit me with someone who can't do what I asked 3 times to get done? At that point I was stuck. The place was packed. She dipped my nails multiple times, way more than 3, her attempts at filing them were not good. Ended up with lumpy nails, a mix of dip and gel and one hand filed rounded and the other filed squared.

Not once did anyone, including Natalie, who was sitting next to us, ask if we were satisfied with our nails. Natalie did say they guaranteed their work for 10 days as I was going to the register. So she new I was unhappy but did nothing to help.

So folks, they will provide a service you didn't want, in a poor manner, let you pay & leave, then ask you to come back and pay for them to correct it.

Not a place I would go to again!

I LOVED the work they did!! I used to go to a place in Manchester that did just average work. When I walked in the door at Natalie's I was welcomed in. They took the time to fix my acrylic nails that were all messed up from the other salon.( I dont even want to get into that...) And I walked out knowing I found the nail salon I was looking for!! The prices are great. I love it here.

I used to go there and loved this place. I won't ever go back there because one of the male nail technicians is completely rude and embarrassed me in front of everybody when I told him he was rushing thru my nails and hurting me. He didn't even finish my nails, he moved me to a different nail technicians and told me not to come back. Even my husband was so p***** because of the way he treated me, he went back up there and said something to the man.That guy surely apologized then! You shouldn't treat customers that way!

I’ve actually never written a review about any business EVER. However, I’m having a really hard time forgiving this salon after my experience today. A few weeks ago, a male technician JACKED UP my nails for my bachelorette party weekend!! My 11 year old niece could’ve done a better job. So Natalie fixed them before I left. They were perfect and lasted 3 weeks!!! Because of that, I made an appointment for today for NATALIE ONLY at 12:30 only to have a female technician who was not Natalie do my pedicure and manicure despite me mentioning MULTIPLE times that my appointment was supposed to be with Natalie. Long story short, this female technician ALSO did a horrible job. My nails were uneven, the nail polish was almost see through in some areas, and the shape of my nails were absolutely awful. Finally, at 3:49, I left the salon (over 3 hours later!!!!!!!!!!) after Natalie fixed my nails and added the design that I showed the technician at the very beginning when my appointment started. If it weren’t for Natalie, I wouldn’t even give it a second thought to never return to this salon ever again!!! Natalie did such a good job fixing my nails and I love the end product but holy cow… this salon needs some new technicians. I couldn’t even bring myself to tip the technician today and that’s a first for me. I’d love to give this salon another chance but I’m really disappointed today…..

Have had a good experience with Natalie's until my last visit. One of the men did my acrylic nail fill. The acrylic on a couple nails had lifted since my last appointment and while clipping the old acrylic off of my thumbs he ripped up some of my natural nail on the side which led to bleeding on both. Then when filing my pinky, he filed my skin, which made it too bleed. Definitely a painful visit, especially since he never even apologized for being too rough and hurting me. Wish I knew his name so I could warn everyone. Haven't decided if I will go back or not. If I do, I won't let him near me.

Very disappointed with the service I received. I used to go here all the time years ago so I figured I'd try it again. I went to get dip powder on my nails. Instead of dipping into the actual color powder they dip into clear powder and then paint with gel coloring. This process is not actually how dip is performed and now it doesn't look right when looking at the sides of each nail. It looks like spots have been missed painted with how it was done. 9/5: adding today not even two weeks after my nails have been done they are already chipping and peeling off which they said would not happen when they had to paint the gel over the dip. Waste of money.

They usually do a great job without much of a wait, but my pedicures usually chip within a few days and the gel polish is coming off within 1 week.