Queen Beauty Supply & Salon

+1 954-436-7747

12105 Pembroke Rd, Pembroke Pines, FL 33025 United States of America

Open Today: -

Quick Facts About Queen Beauty Supply & Salon

Queen Beauty Supply & Salon has both strengths and weaknesses based on the comments provided. The strengths and weaknesses can be summarized as follows:

Strengths:

1. Knowledgeable and helpful staff: One customer mentioned that the employees at Queen Beauty Supply & Salon are extremely helpful and knowledgeable about the products. This is a significant strength as it indicates that customers can rely on the staff for product recommendations and advice on hair care.

2. Good hair products: Another customer mentioned that the store has good hair products for washing and styling. This suggests that Queen Beauty Supply & Salon offers a wide range of high-quality products which can be beneficial for customers looking for effective hair care solutions.

3. Friendly and sweet employees: Several customers mentioned specific employees who were described as friendly and sweet. The positive interactions with these employees make the shopping experience more pleasant and create a positive impression of the store.

Weaknesses:

1. Poor customer service: Multiple customers complained about the poor customer service at Queen Beauty Supply & Salon. They mentioned that the employees were unhelpful, rude, and did not provide adequate assistance. This is a significant weakness as it can result in customers feeling frustrated and dissatisfied with their experience.

2. Empty shelves and lack of restocked products: One customer mentioned that the store had empty shelves and did not always have products restocked. This is a weakness as it indicates a lack of organization and could lead to customers not finding the products they need. This can negatively affect the store's reputation and customer loyalty.

3. Expensive prices and limited product variety: Another customer mentioned that the store is very pricey and does not have a variety of products. This is a weakness as it suggests that customers may find better prices and a wider range of products at other beauty supply stores. Additionally, the limited product variety may limit customers' options and lead them to shop elsewhere.

4. Inconsistent business hours and early closures: One customer mentioned that the store closed early and did not adhere to their stated business hours. This is a weakness as it can inconvenience customers who rely on consistent operating hours. It also suggests a lack of professionalism and commitment to customer satisfaction.

5. Poor refund and exchange policy: Another customer mentioned a negative experience with trying to return a product. They claimed that the store did not take responsibility for selling bad products and refused to provide a refund or exchange. This highlights a weakness in the store's customer service and their handling of customer complaints and returns.

In conclusion, Queen Beauty Supply & Salon has strengths such as knowledgeable and helpful staff, good hair products, and friendly employees. However, they also have weaknesses including poor customer service, empty shelves and lack of restocked products, high prices and limited product variety, inconsistent business hours, and a poor refund and exchange policy. These weaknesses can negatively impact the overall shopping experience for customers and affect the store's reputation.

Best TL Reviews

Stopped in one night to pick up a single item and the attendant at the front wasn't very helpful. Took me a while before I was able to find what I was looking for so it would have been nice if they offered some more assistance.

Was able to find the hair products I needed

For the love of GOD, RUN. Im not even going to go in on the empty shelves. The customer service is better anywhere else. Like just go to Sallys if you have to. These people are rude and from the looks of it they're on their way out of business anyway. Just help them speed up the process.

I love this beauty store for the simple fact that all the employees are extremely helpful! They know the products inside and out, very knowledgeable and helpful. One specific employee Daila was absolutely the sweetest and gave me great advice on my hair! I recommend this beauty supply store to all

PLEASE READ REVIEW BEFORE GOING!

It is very unfortunate what happened recently since I purchase all my hair products at this store even though I have another hair supply store closer to me. The only reason I return to this very store it is because of the young lady who is very friendly, and knowledgeable about all the hair products.

When a hair supply store stock their shelves with bad products from China, they should take responsibilities for it. However, a manage from this store tells me that he can't give me a refund nor exchange for value of the product which was accompany by a receipt.

Its a shame since I like going to this store but I will cut my lost and go where customer service means more than just a sale. I will be contacting BBB to inform them of the products that are being sold in the store.

If you have any merchandise you would like to exchange due to how its made, please don't go to this store. They will not take responsibilities for any possible damages.

The employees, Nancy & her twin sister are Great. They are Super Sweet.???? They MAKE the store! If it weren't for them, they would get 2 stars.???? This beauty supply is VERY Pricey. They don't Always have products restocked. And they don't have Various products.

My wife called beforehand to make sure they had the product we needed and the lady was nice and said yes but when I got there to purchase it (which was half an hour before closing time) they had the door locked and the guy standing around pretended he couldn't see me. I waited for them to come out and it was STILL before closing time and I explained my wife had just called and I drove there as soon as we heard they had the product and he asked if I was paying cash he would let me purchase it, if not then no. I told him I didn't have cash and I pointed out that they closed at 10pm according to what they told me over the phone and what was on the door. His response "we're gone by 10pm, we don't close at 10pm". Don't bother in giving them your business, the customer isn't to their interest and it's no wonder they have to close up early because business isn't booming for them.

The store is okay. Hair extensions are expensive for small bundles, wigs are good, and the extensions not behind the desk last for a couple of weeks. Don't always have supplies restocked and the customer service is slow. But on the positive it does have good hair products for washing or styling.