Quick Facts About Great Clips
Great Clips is a hair salon chain that operates various locations across the United States and Canada. The comments above provide both positive and negative experiences from customers who have visited Great Clips. To analyze the strengths and weaknesses of Great Clips, we will consider the following aspects: customer service, skill of hairstylists, professionalism, atmosphere, and pricing.
Starting with the strengths, the first comment highlights Kenya's exceptional job and her ability to listen to the customer's requests. This demonstrates that there are skilled hairstylists at Great Clips who can meet customers' expectations. The third comment also mentions a positive experience with the services provided by Kenya, showing consistency in the quality of the hairstylists' work.
Another strength of Great Clips is its pricing. The last comment mentions that Great Clips offers great prices, which is a significant advantage for budget-conscious customers. Additionally, the salon is praised for its neat and clean environment, which contributes to a positive atmosphere for both customers and staff.
Furthermore, some customers mention that the hairstylists take their time and pay attention to details, ensuring that the desired results are achieved. This is evident in the fourth comment, where Kenya is praised for fixing a previous bad haircut and making it look right again. The ability to fix mistakes and accommodate customer needs is an important strength for any hair salon.
However, as for the weaknesses of Great Clips, the second and third comments indicate that some hairstylists may lack skill or expertise in handling specific hair types or unique styles. The second comment highlights a negative experience with a stylist who did not wet the customer's curly hair adequately, resulting in an uneven and unsatisfactory haircut. Similarly, the third comment describes a hairstylist who did not listen to the customer's requests and ended up giving an unsatisfactory haircut, requiring the customer to seek correction elsewhere.
Furthermore, some comments indicate a lack of professionalism in certain stylists. The third comment mentions a rude hairstylist who made the customer feel stupid and mocked their hair color. The sixth comment complains about Kenya's attitude, suggesting that she may not enjoy her job or interact well with customers. These instances of unprofessional behavior can be a significant weakness for Great Clips as it reflects poorly on the salon's reputation and customer experience.
Additionally, the fifth comment points out the behavior of a manager who showed no regard for the needs of an autistic child and engaged in an argument with the customer. This highlights a lack of sensitivity and empathy on the part of the manager, which may deter customers, particularly those with special needs or those seeking a welcoming environment.
In conclusion, while Great Clips has some strengths, such as skilled hairstylists, affordable pricing, and a clean environment, there are also clear weaknesses. These weaknesses include hairstylists lacking skill or expertise in handling unique styles or specific hair types, instances of unprofessional behavior, and a lack of sensitivity towards customers with special needs. To improve the overall customer experience, Great Clips should address these weaknesses by providing additional training and ensuring that all staff members prioritize customer satisfaction and professionalism.
Best TL Reviews
Got my hair cut yesterday. Kenya did a PHENOMENAL job! Exactly what I asked for and didn't try to talk me into anything else. She listened to what I wanted and was great! I'll go back if she's available again!
I got my haircut a few days ago, and PJ cut my hair. She didn’t even really wet it first, and I have super curly hair. My hair is not even, she had a terrible attitude the whole entire time. I am so upset that my hair is all jacked up. I really hope I can get someone to fix it. I will definitely not be getting my haircut there again. Very terrible experience, and very unprofessional at this location.
If you have a unique style or difficult cut. DO NOT GO HERE. I got the rudest older white woman with medium length brown hair I've ever had cut my hair. She wouldn't listen to me. Made me feel stupid. Said she knew what I wanted. Made fun of my blue hair. Commented how the color was getting on her fingers with the most disgusting look on her face. When I kept trying to explain I wanted the back shaved not a fluffy chicken butt. She told me she's been cutting hair for a very long time and knew what she was doing. She gave me a chicken butt.. I knew she couldn't cut hair when she started using the razor scissors all over my head probably to hide her mistakes. I had to go to Enterprise and pay to have it cut correctly. If you have a unique style. Do not go there because they have no talent. I will never recommend nor will I ever go there ever again.
Kenya has a terrible attitude. Maybe doesn't enjoy her job?
Find another job, dear. There's no reason to be grumpy. It's not as if you were working hard.
We love Kenya. She always does a great job with my and my husband's hair. She fixed a disaster haircut I had and made it look right again. We love that she takes her time to make sure it's done right and actually listens. She remembers from the time before, too, how you want things done. Always good conversation when we come to see her.
Rudest most incompetent manager ever. No regard for the needs of my autistic child. She didn’t say a word to my child and began an argument with me because I wanted to make sure his bangs looked right. I had two kids there and absolutely no complaints with the other stylist. I made sure to take a pic of Kenya Nickerson’s license as she pushed passed me and ripped it off the mirror. Those licenses are posted for a reason!! This woman wanted the last word with everything said. Let’s see how other parents of special needs children feel about this!!
The salon is always neat, clean and they also have great prices. I've had the pleasure of having both ladies cut my hair and they both do a wonderful job. Keep up the great work ladies.
Needed a special cut to apply medication to scalp and the beautian understood and cut my hair exactly as needed. The medication is expensive and I did not want to waste it on hair. Very good people.
Great Clips Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible restroom
Amenities
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Restroom
Payments
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Debit cards
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
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| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
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