Quick Facts About T & M Nails
T & M Nails Place has received a mix of positive and negative reviews from customers. To evaluate the strengths and weaknesses of the business, we can analyze the comments provided.
Starting with the strengths, one customer mentions the exceptional customer service provided by Tracey. They feel like a queen each time they visit the salon and have been a loyal customer for 15 years. This indicates that the salon has built a strong relationship with their clients and provides personalized and satisfactory service.
Another customer praises the professionalism and kindness of Hannah and Troy. They specifically mention the amazing pedicures and artistic nail designs offered by the staff. This indicates that the salon has skilled technicians who excel in their craft and provide high-quality services.
The positive reviews also highlight the peaceful and clean atmosphere of the salon. Cleanliness is an important factor for customers when choosing a nail salon, and T & M Nails Place seems to meet this requirement.
Additionally, one customer appreciates the short wait time on a Saturday morning. This implies that the salon efficiently manages its appointments and respects customers' time.
Moving on to the weaknesses, one customer had a negative experience where their manicure didn't last, and the staff seemed to handle their nails carelessly. This indicates a lack of attention to detail and the possibility of inconsistent service quality. Customers expect their nails to be done correctly, and any damage or poor application can reflect poorly on the salon. This negative experience may deter potential customers from visiting in the future.
Another customer expressed concerns about the cleanliness of the salon. They noticed debris and cigarette butts on the floor and saw a pumice stone being dropped and then reused. These observations raise questions about the salon's hygiene practices and sanitary standards. Customers expect a clean and hygienic environment when getting their nails done, and any concerns regarding cleanliness can be a major turn-off.
Several negative reviews mention issues related to the quality of the nail products and application. Customers note that their nails were too thin, had barely any product, and broke easily. This indicates a lack of attention to detail, rushed service, and potentially subpar products being used. Nail durability and strength are important factors for customers, and if the products and application are not up to par, customers may not be satisfied with the results.
Furthermore, one customer reports experiencing a painful and damaging service. Their nail was ripped, causing bleeding. This raises concerns about the expertise and professionalism of the staff. Customers expect a safe and comfortable experience, and any pain or injury during a service can greatly impact their perception of the salon.
In conclusion, T & M Nails Place has strengths in terms of excellent customer service, skilled technicians, and a peaceful and clean atmosphere. However, the salon also has weaknesses in terms of inconsistent service quality, concerns about cleanliness, and issues with nail product quality and application. These weaknesses can negatively impact the salon's reputation and customer satisfaction. It is important for the salon to address these weaknesses and focus on improving the areas of concern to maintain and attract customers.
Best TL Reviews
I always go in and I love their customer service. Tracey is awesome. I drive from Banning to Rialto because I get treated like a queen each time I go there. Some one told me once if you like the service tip them good so they will remember you. I have been going there for 15 years. ????????
I got a manicure and my real nails started to disconnect from the dip within a few hours. I went back the next morning to get it fixed and it seemed like the lady hurt me and broke my nail on purpose. All my nails disconnected from the dip in less than a week. Never going back.
I am obsessed with this place! Hannah and Troy are so professional and kind. Hannah gives the most amazing pedicures- with massage to die for. The atmosphere is so peaceful and clean! Troy's nails are so artistic and the shape is on point! If you go you won't be disappointed! I own a lash studio and refer all my clients!
Did not stay to for service.Immediately after walking in, we noticed debris, cigarette butts, etc on the floor. It looked like the wind swept in debris...but why not clean it? How clean are their tools and equipment, if they can't even sweep the entrance? My daughter also saw them drop a pumis stone on the floor and pick it up to continue scrubbing a customer's foot. We were like, we good, and left.
Horrible parecen plastilinas y uno reclama y no el solucionan nada, me quedo horrible adicional me corto mis uñas reales y daño mi uña quitando mis uñas anteriores
Not too much of a wait on a Saturday morning! Loved this place, Pinky is my new favorite artist ????????????
Recently went to get my nails done with 2 others here and everything was fine I thought but I realized the nails were tooooo think like barely any product on that some nails would bend and one came completely off by the 4th day that’s when I seen just how thin they were. I feel like they were in a rush to get us out. Sadly I didn’t take pictures since I wasn’t sure i was going to write a review. :/
I had the worst experience ever! My sister and I visit this nail shop on 2/13/21 and the services was horrible...They kept trying to tell us what would look best for us and not doing what we was paying them for...They overcharged me( they said my nails was 50$ feet was 36$ but charged my card $94 ! two nails broke the same day , because they wanted to be cheap and use less nail powder then possible! one lady named Jane was taking off my old nails and ripped the corner of my nail and skin off , where I began too bleed!
Place Pictures
T & M Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
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