Tiare Nail Spa

+1 603-948-1568

150 Marketplace Blvd #6, Rochester, NH 03867 United States of America

Open Today: -

Quick Facts About Tiare Nail Spa

Tiare Nail Spa has received a mix of positive and negative comments, highlighting both strengths and weaknesses of the establishment. In this analysis, we will examine the strengths and weaknesses of the spa.

Starting with the strengths, many customers praise the overall quality and experience at Tiare Nail Spa. One customer mentions that it is the best place they have ever gone to get their nails done, emphasizing the excellent service and amazing pedicures. The prices are also deemed reasonable for the quality of services provided. This indicates that Tiare Nail Spa offers value for money, which is an important factor for many customers. Moreover, the staff members are consistently described as super nice and polite, creating a positive and friendly atmosphere.

The cleanliness of the spa is another strength mentioned by customers. One customer notes that they were super impressed with how clean the place is. This is crucial for a nail salon, as cleanliness and hygiene play a major role in customer satisfaction and overall experience. A clean environment can also contribute to a feeling of relaxation and comfort during appointments.

Another strength that stands out is the expertise of certain staff members. One customer specifically mentions Tracy, stating that she was wonderful and friendly. Tracy is noted to have asked if everything was to the customer's liking and informed the customer about the price upfront, indicating good communication and customer-oriented service. Additionally, another customer highlights Yhen's exceptional pedicure massage skills, labeling it the best they have ever had. Expertise and skills of staff members are important factors in establishing a positive reputation for a nail spa.

Moving on to the weaknesses, several issues have been raised by customers that should be addressed by Tiare Nail Spa. One recurring problem seems to be punctuality and wait times for scheduled appointments. Multiple customers mention waiting for an extended period of time, beyond their appointment time. This indicates a lack of proper time management and organization within the spa. Long wait times can lead to customer frustration and potentially deter them from returning. It is important for Tiare Nail Spa to address this issue and improve their scheduling system to minimize wait times and ensure appointments are honored promptly.

Another weakness that has been mentioned is inconsistencies in the quality of service. One customer reports that their nails were different lengths and the shaping was not done correctly, requiring them to fix their own nails at home. Inconsistent service can negatively impact customer satisfaction and undermine the reputation of the spa. This indicates a need for better training and quality control among the staff to ensure consistent service standards are upheld.

Price transparency is also an area for improvement for Tiare Nail Spa. One customer mentions that they were charged extra for a simple design, even though the price was not communicated beforehand. Clear and upfront pricing is essential for customers to make informed decisions and can prevent any surprises or misunderstandings during the appointment. The lack of price transparency may leave customers feeling duped or deceived, which can harm the trust and reputation of the salon.

Another weakness that has been mentioned is poor customer service. One customer reports a negative experience with the manager, stating that they were not personable and did not address the issue at hand. Good customer service is vital for any business, as it can greatly influence customer satisfaction and loyalty. Tiare Nail Spa should prioritize training their staff, including managers, in customer service skills to ensure a positive and satisfactory experience for all customers.

In summary, Tiare Nail Spa has several strengths, including excellent service, reasonable prices, cleanliness, and expertise exhibited by certain staff members. However, weaknesses such as punctuality issues, inconsistencies in service, lack of price transparency, and poor customer service have also been identified. Addressing these weaknesses will be essential for Tiare Nail Spa to improve customer satisfaction, retain customers, and enhance its reputation in the industry.

Best TL Reviews

Best place I've ever gone to get my nails done and even better pedicures they're amazing! The prices are very reasonable for the quality of services they offer, and everyone has always been super nice and polite to me when I go in.

First time visiting this place today. Although I made an appointment for 11am and my nails weren't started until about 15 mins later, Tracy was wonderful. She was very friendly, asked if everything was the way I wanted it, & let me know the price up front which I appreciated with getting a design done. I was also super impressed with how clean this place is. I'll definitely be coming back here, and can't wait to get a pedicure next time!

made an appointment for 12pm and sat waiting for over and hour because they were taking people that came in after me for walk ins, before they took me. some of the colors of the nail polishes aren’t the same as they are on the samples.

all my nails were different lengths. paid extra for shaping and they weren’t even shaped correctly. i had to fix my own nails at home. it’s an extra $20 for a simple little design but that’s not listed anywhere, they tell you when you’re getting your nails done. also tried to get talked out of the service i wanted for a different, more expensive service.

Waited 30 mins past my appointment time I got a set and she didn’t know how to do nails! Wish I got the name but I have gotten nails for years and tried coming here she gave me sharp nails and uneven I had to go home and fix them myself they are also thick which they shouldn’t!

Don’t Recommend this salon I will never be back and go to my regular spot

Love Yhen! Best pedicure massage I have ever had. The facility is clean, opened brand new package of files, feet scrubber. Highly recommend.

Terrible Customer Service. I got a deluxe pedicure that looked good when I left but realized they didn’t do any cutting of my hang nails and obvious dry areas. I went in today thinking they wouldn’t mind making it right because things happen. Nope. They told me to leave. The manager was not even personable. Clearly this place doesn’t know the meaning of Customer Service. I will never go back.

Pros: Was able to get right in before NYE, accurate color and finish ( black matte)

Cons: no hand massage, no cuticle care, nail too thick

When I made an appointment for 2 pedicures, I asked how much they charge. They showed us a menu of what they offer, again it was $35.00. I got charged $50.00 because we chose shellac. I have never been charged for using shellac. ???? and was told it was going to be more.