Quick Facts About NAILS EXPRESS
Strengths:
1. Convenient location: The salon's proximity to the customer's house is a major advantage, allowing for easy accessibility.
2. Prompt appointment availability: The customer was able to get an appointment only 1.5 hours after calling, demonstrating that the salon can accommodate last-minute requests.
3. Efficient service: There was a minimal wait time between arriving at the salon and beginning the pedicure, indicating that the staff is efficient in managing appointments.
4. Clean and spacious environment: The salon is described as clean and not cramped, which contributes to a comfortable and hygienic experience.
5. Friendly staff: The majority of customers mention that the staff is generally very friendly, creating a welcoming atmosphere.
Weaknesses:
1. Inconsistent customer experience: While most customers seem to have had positive experiences, there is at least one negative comment about a terrible experience, indicating that the quality of service may not be consistent.
2. Lack of communication: The positive comment about not having to engage in small talk during the service may be seen as a positive for some customers but may be interpreted as a lack of personalized attention for others, suggesting that they may not prioritize building relationships with customers.
3. Limited availability: Some customers mention that the salon tends to book up quickly, which could be inconvenient for those who prefer to make spontaneous appointments.
4. Rude customer service: The negative comment about encountering rude staff, indicative of poor customer service, suggests that improvements need to be made in this area.
5. Inconsistent nail durability: While one customer praises the longevity of the dip set, another customer mentions experiencing thinning nails and breakage shortly after the service, indicating variability in the quality of nail work.
Conclusion:
Nails Express has several strengths, including its convenient location, prompt appointment availability, efficient service, clean environment, and generally friendly staff. These factors contribute to positive customer experiences and a loyal customer base. However, weaknesses such as inconsistent customer experiences, limited availability, poor customer service, and varying nail durability indicate areas for improvement. It is important for Nails Express to address these weaknesses to ensure consistent quality and enhance overall customer satisfaction.
Best TL Reviews
I called at 3:30pm on a Friday for a deluxe pedicure and was able to get an appointment for 5pm the same day which was fantastic! There was maybe a 10 minute wait from the time I arrived to the time my feet hit the water. It is very clean and not at all cramped. Lisa did my pedicure and she did a fabulous job! I especially appreciated not having to engage in small talk and idle chit chat while trying to relax during a spa service. An added bonus is the location. Less than 3 minutes from my house! This is my favorite nail salon in town hands down!!!
I've been here more than once now. It's a nice place. Just call ahead to make sure they have room
Pricing was in line with what it should be.
Staff is generally very friendly.
They have the full massage chairs that you can use through the experience. We had some people who did a longer pedicure and they just let the other people who had finished earlier, stay in the chairs.
I have been coming here for years! Absolutely love this place! Katie, Mary, and all the guys are awesome! They even do my 11 year old daughters nails and she loves them. They are fun and a clean place. They have always been able to fix my feet when they hurt & make me feel like a million bucks! Mary really knows how to treat you. Katie can def make your eyebrows look fabulous!! All the staff can make them designs look great ????
I have been here many times to get dip on my nails and have never had a bad experience! The dip typically lasts 3-4 weeks and still looks great. Everyone here is so nice & they have conversations with you. They do book up fast - so be sure to call a few hours ahead of when you’re wanting to go!
Katie has been doing my nails since they first opened 9 years ago and every single time they are perfect!! I love love love this place and all the people who work so hard to keep people happy and coming back! Not to mention....it is the cleanest nail spa I have ever been in. Thank you for all these years Katie ????
They never disappoint me! My nails are always on point!
I was recommended here to do my nails and it was a horrible experienced. My nails turned out super thinned. I went to do my nails on Wednesday and by Saturday two of my nails were broken. I came in to get them fixed and they were so rude right when I entered. They need to work in their customer service and how they expressed.
???? by Andy. This powder dip set lasted a good 3weeks on my natural nails. Really loved the shaping & color.
Place Pictures
NAILS EXPRESS Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
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Location
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