Top Hair Salon (香槟发廊)

+1 217-552-1980

410 E Green St #2, Champaign, IL 61820 United States of America

Open Today: -

Quick Facts About Top Hair Salon (香槟发廊)

Top Hair Salon, also known as 香槟发廊, has received a mix of positive and negative comments from customers. In order to evaluate the strengths and weaknesses of the salon, we will analyze each comment and highlight the key points.

Starting with the negative comments, one customer complained about the lack of skill and attention to detail. They mentioned that the hairstylist did not follow their request for a specific hair length and ended up cutting off much more than desired. This indicates a lack of communication between the customer and the hairstylist, leading to a disappointing experience for the customer. Additionally, another customer expressed dissatisfaction with the outcome of their hair straightening service. They mentioned that the stylist was not cautious and caused burns on their scalp. Furthermore, the straightening did not last as long as expected, which suggests a lack of quality in the service provided. Another negative comment pointed out the lack of apologies and poor customer service. The customer mentioned driving for three hours and not receiving any apologies for the inconvenience caused. This demonstrates a lack of professionalism and customer care on the part of the salon.

On the positive side, several customers praised the skills and expertise of the hairstylists at Top Hair Salon. One customer specifically mentioned that they had a great experience with Steven, who did an amazing job with their bob haircut. This highlights the presence of skilled hairstylists who can deliver the desired results. Additionally, another customer expressed satisfaction with their haircut and updo, mentioning that the salon was clean and comfortable. The customer also praised the friendly staff and recommended the salon to others. Furthermore, a customer appreciated the attention to detail and experience of the stylist, as well as the good results for the price paid.

Considering the strengths and weaknesses highlighted by the comments, the strengths of Top Hair Salon can be identified as follows:

1. Skilled hairstylists: Some customers mentioned that the hairstylists at the salon did a great job and delivered the desired results. This indicates that the salon has experienced stylists who possess the necessary skills to meet customer expectations.

2. Fair pricing: Customers appreciated the fact that they received professional hair services at a fair price. This suggests that the salon offers competitive pricing, making it accessible to a wider range of customers.

3. Clean and comfortable environment: One customer mentioned that the salon was clean and comfortable. This indicates that the salon prioritizes cleanliness and provides a pleasant atmosphere for customers.

However, it is important to address the weaknesses of Top Hair Salon:

1. Poor communication and customer service: Several customers complained about the lack of communication and customer service. This suggests that there may be a need for improvement in terms of how the salon interacts with customers and addresses their concerns.

2. Inconsistency in service quality: One customer mentioned that their hair straightening service did not meet their expectations and did not last as long as it should have. This suggests a lack of consistency in the quality of services provided by the salon.

In conclusion, Top Hair Salon has both strengths and weaknesses based on customer comments. While the salon has skilled hairstylists, fair pricing, and a clean environment, it also faces challenges in terms of communication, customer service, and maintaining consistent service quality. By addressing these weaknesses, the salon can further improve its overall reputation and customer satisfaction.

Best TL Reviews

让他按照图一烫的头，不说一模一样，起码是驴唇马嘴了。图一人家起码都是直的，图二我这头发跟印度发射的导弹似的布朗运动

第一次遇到这种情况：去烫头，头发左边只剪了一半，正好是烫完头发乱乱的当时也没细看，回家才发现头发两边差距十分明显。第二次去，来回开车三小时连一句道歉都没有得到，最气愤的是，明显看着两边差距那么大，竟然和我说是一样！

最后老板给免费剃掉了左侧多出的头发，但是效果依旧不尽人意。

drove again for three hours, no apologies even. nightmare

Went to get a haircut in a bob style and Steven did such an amazing job!!

Great hairstylist! They did an awesome job and professional haircut and color . I got exactly what I wanted in a quick amount of time and for a very fair price. I would 100% recommend this place to anyone.

I love this place . I came here in the morning. They did very good job . She did very nice haircut and updo . Also the hair salon very clean and comfortable. I’m very satisfied haircut and updo . Everyone is so nice . I recommend to everyone come here and i will back soon .

asked for one inch and he cut off 2.5-3inches which is exactly what I asked him multiple times not to do. anyone who sees the difference in my hair now vs yesterday (pictures included) would know this is much more than 1 inch of hair cut off. it is clear. maybe the man is unaware of what an inch of hair is but I showed him a picture and it turned out nothing like the picture either. asked to keep it long and throughout the haircut kept verifying and he just told me "not to worry". this was a very bad experience.

I think this place is overrated. I had my hair straightened in Feburary. I wouldn't say it was bad because I had a good time chatting with the stylist who did my hair. But he wasn't super careful in drying my hair and I got burnt twice when the hot hair dryer stayed at the same spot on my head for too long. I told him it was hot but he did it again anyway. And he told me he has been in this business for 10+ years.

What bothers me most is after two months, the part he straightened is wavy now. This did not happen before. I usually have my hair straightened once a year and the straightening lasted at least 6 months. I did my hair twice at Juno Hair before and they did a better job at a much lower price (80 dollars lower).

I had so much hope for this salon since we are all Chinese and it's easier to communicate. But they charged me so much more without doing a decent job. I'm very disappointed.

Very impressed with attention to detail and experience of stylist.

Very happy with the results for the price.

Even though it was saturday and close to closing (we're THOSE jerks)

Top Hair Salon was willing to service me and my SO's hair, while still doing a thorough job.