Studio nails & spa

+1 616-791-8722

4283 Lake Michigan Dr NW, Walker, MI 49534 United States of America

Open Today: -

Quick Facts About Studio nails & spa

Strengths:

1. Skillful and Professional Staff: Some customers have commented on the great job the staff at Studio Nails & Spa does in providing nail and eyebrow services. This indicates that the staff is highly skilled and capable of delivering quality results.

2. Clean and Professional Atmosphere: Customers have mentioned that the salon is clean and has a professional atmosphere. This shows that the salon takes hygiene seriously and provides a pleasant environment for customers.

3. Good Customer Service: Several customers have mentioned that they received friendly service from the staff. This indicates that Studio Nails & Spa values customer satisfaction and strives to create a positive experience for their clients.

4. Repeat Customers: There were comments about seeing many repeat customers at the salon. This suggests that the salon has built a loyal customer base, which could be due to their quality services and customer satisfaction.

5. Comfortable and Relaxing Experience: One customer mentioned that the pedicure station was comfortable and had dim lighting, creating a relaxing atmosphere. This highlights that Studio Nails & Spa pays attention to creating a comfortable experience for their customers.

Weaknesses:

1. Rude and Unaccommodating Staff: A few customers mentioned encountering rude staff members during their visits. This indicates that there may be some issues with the behavior and professionalism of certain staff members, which can negatively impact the customer experience.

2. Gift Card Issues: One customer expressed disappointment with the salon refusing to honor an expired gift card. This suggests that Studio Nails & Spa may have policies regarding gift cards that can be considered inflexible, which can lead to customer dissatisfaction.

3. Limited Availability without Reservation: One customer mentioned that the salon is not accommodating to walk-in customers and recommends making a reservation. This indicates that Studio Nails & Spa may have limitations in terms of availability, which can inconvenience potential customers.

4. Issues with Nail Polish and Design: One customer complained about inconsistencies in the quality of nail polish and the lack of design options. This suggests that Studio Nails & Spa may have areas for improvement in terms of the longevity of their nail treatments and the variety of design options available to customers.

5. Limited Payment Options: A few customers mentioned that the salon only accepts cash for tips, while others prefer digital payment methods. This limitation in payment options may inconvenience customers who prefer not to carry cash or prefer using digital payment platforms.

In conclusion, Studio Nails & Spa has strengths in terms of skillful and professional staff, a clean and professional atmosphere, good customer service, repeat customers, and comfortable experiences. However, there are weaknesses in terms of rude and unaccommodating staff members, gift card issues, limited availability without reservation, issues with nail polish and design, and limited payment options. Addressing these weaknesses can help improve the overall customer experience at Studio Nails & Spa.

Best TL Reviews

Will probably not go again, the guy that worked with me was very rude about my feet, almost to the point of lecture. Just didn't get a good vibe from the experience. Also was very rude about me using a card, I had cash but it was for something else so I wanted to use a card.

Received a gift card last year for my birthday. They could not fit me in when I tried to use it numerous times. Tried to make appointment today for a birthday pedicure and my gift card expired yesterday. They would not honor it. Beware their gift cards expire. Very disappointed as well as mad at myself. Money down the drain. Will go elsewhere.

I have been getting my nails done here for awhile. They do a great job and I’m always pleased. They are not super accommodating if you don’t have a reservation, so definitely call ahead. Also, tips are cash only.

Worse service I ever got getting my nails done. Was told they don't do designs so went with plain nails. I see the paint brush lines and my nails are already chipping the shellac polish after 2 days.

I would give them 0 stars if I could. I’m not one to normally comment and complain, but they’re so rude here and don’t deserve any service.

They always do a great job! My favorite place to get my nails and eyebrows done

I am newer to the Westside and wanted to try out this place. It was the 4th weekend and they were busy. I didn't have an appointment and had to wait just a short time. I got a chance to experience the atmosphere. It was very clean and professional. No nail salon smell. There were many repeat customers.

People were all really friendly. Once at the Pedi station, it was super comfortable. The lighting was a bit dim over my seat which made it more relaxing. I got the deluxe package and in whole, my Pedi was about an hour. They prefer cash payment but I didn't have cash. I paid with a debit and then did Venmo for a tip. Oh and they have the cutest children's Pedi stations. I am looking forward to my next visit

I was very impressed!! The young lady was very gentle and very good!! Just wish they were open on Sunday